Lawrence County Humane Society

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The response from ATS Transmission is unsatisfactory.The dealerships cost to repair this is $Two reputable companies both had technicians that have identified the fault being caused by ATS during the axle removalThe evidence is there and is undeniableThe axle boots being torn lead to the axles going bad from loss of greaseI think the cheapest and most satisfactory option is ATS Transmission replacing the axles and sending me on my wayI haven't reviewed them on any websites yet and can assure all involved that if ATS repairs the axles there will be a good reviewI just want my car working
Regards,
*** ***

ATS is still currently working to resolve this complaint with the customer

In response to ***'s complaint, ATS is very sorry for ***'s inconveniences throughout this whole ordealWhen *** first came to us for help, he was very frustrated with his vehicle, to begin with, it was an expensive purchase and after a short while he had to rebuild the engine, after that he had
the vehicle painted and had some problems thereSo when his transmission failed we at ATS understanding his current frustrations, tried to make his transmission rebuild go as smooth as possible and price it out within his budgetEverything went well on the rebuild and we finished in the time framed as promisedAbout a week later *** called and said the transmission was not acting right and he was unable to drive itHe had the vehicle towed to us and after inspection we found that a part known as the transmission valve body had failed, now this part was not replaced in the rebuild, because at that time, it passed the few tests available to test it, normally it's suggested to replace it at the time of the rebuild, but that wasn't a consideration due to the cost and ***'s budgetDue to the inconvenience to ***, we replaced the valve body without charge, even though it was well within our rights to charge for the part, because it was not part of the original rebuildThis repair by itself cost's Now when we replaced the valve body, both drive axle's were fine and not damaged at all, except for the fact that they are the original factory axle's and with 135,miles, they were showing some wear, boot dry rot and some small grease seepage from the passenger side axle boot clampIf they had any rips or tears in the boots *** would have been told, for replacement in the near future, when his budget would be on better terms and to note when replacing the valve body, you do not have to remove the drive axle'sNow this is when ATS feels that miscommunication with the customer happenedWhen *** picked up his vehicle, he was concerned about the drive axles, he told the manager on duty [ the regular manager was on vacation I that he had an alignment done and that shop told him the axle boots were torn and grease was coming outThe manager on duty told him what our tech saw when he replaced the valve body, as already stated aboveNow if the regular manage had been there, he would have had the vehicle put on the list and shown *** in detail, what had just been explained to himAfter being here for years and a stellar reputation this policy has never failed us, the manager knows this and it would have been handled in that mannerThen ATS believes *** would more then likely never filed his complaintAbout a week later again *** called very upset and told us that his engine light came on and he decided to go back to the original shop that rebuilt his engine, it turned out to he an oil leak and the repaired it under warranty, but while it was there they showed *** that his drive axle's were all ripped up and needed to be replacedSo the manager was back and told *** to bring the vehicle back to us as soon as possible for inspectionAts inspected the vehicle and both axle boots were all ruinedNow here's the problem, since we failed to show *** the axle's before he left the shop, he can only take our word for it, and he has two non transmission shops telling him in their opinion on what happened to his axles, he is convinced ATS damaged his axle's and since we know we did notATS cannot pay for something it did not doNow due to fact ATS failed to show him the axle's, ATS has offered to put in customer supplied drive axle's at no chargeWe are currently waiting for ***'s replyATS feels very badly about this situation and hope's it can be resolved

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], I need for ATS Transmission to address the fact that they are responsible for the damage done to my vehicle. I originally attempted to negotiate w/ Mr. [redacted] to repair the damage and he refused. Therefore I am continuing to file a complaint w/ the Revdex.com.I am also having the Burreau of Automotive Repair (BAR) Investigate ATS Transmission to pinpoint the exact amount of damage done. The total amount at this point is undetermined, and could easily go higher than the amount of the initial repair cost.Mr. [redacted] continues to repeat himself over and over again. Mr. [redacted] requested to start the engine of the vehicle prior to rebuilding the Transmission. At that time, the engine ran normally or he would not have began repairs.At this point I've reported this incident to the bureau of Automotive Repair for further investigation and action against Mr. [redacted]. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Mr. [redacted] came to ATS with a transmission problem. ATS was only hired to repair Mr. [redacted]' transmission, which it did. Mr. [redacted] has never once complained that the transmission repair was unsatisfactory in any way. Mr. [redacted] has complained about a head gasket issue although it's undisputed...

that ATS never worked on the head gasket or motor nor was ATS ever asked to do so. ATS was only hired to do a transmission repair. Mr. [redacted]' car was running when the owner of ATS took it for a short test drive and it was running when Mr. [redacted] drove his car away from ATS' shop.ATS has never been presented with any evidence that there is actually any problem with the head gasket. Mr. [redacted] never provided any evidence of a repair being done to the head gasket or any evidence that a mechanic has diagnosed a head gasket problem, let alone any evidence that a head gasket problem arose as a result of anything done by ATS.ATS was never asked to even look at the engine and all parties agree that the car was running when Mr. [redacted] drove it away from the shop. If there was indeed a latent head gasket problem then that problem had likely been building over a span of years. It most certainly could not have been caused by a short test drive. That is simply not how head gaskets work.  ATS was not hired to even look at, let alone repair, the head gasket or motor. ATS has never been hired to do any maintenance on the car, including oil changes or coolant. ATS could not possibly have caused any damage to the car's head gasket, if any such damage exists.Mr. [redacted]' 1986 BMW had more than 200,000 miles on it, was in extremely poor condition, and had obviously not been well maintained when it was towed into ATS' shop. There was also unrepaired body damage. Nevertheless, ATS quoted an extremely fair price for the transmission repair and performed the repair competently.