I am sorry that you feel this way The initial paperwork that was mailed was only an estimate for the needed repairs of a crashed motorcycle Once work had started on the motorcycle, more pieces were found to be damaged and unable to be re-used We had reached out and obtained
additional permission to repair the bike to a minimum rideable level by the person named on the repair order The additional one hour of labor and associated parts were needed in order to return the motorcycle to a ridable state This is still below what we would consider completely safe, but it is what was requested This motorcycle should have been totaled by an insurance company given the amount of damage it received
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Although the work was satisfactory, the issue is that it wasn't communicated that it was going to cost considerably more than what was discussed originally If a bill is going to be 40% more than what was agreed, then it should be discussed Unfortunately, my son didn't have that opportunity.
Regards,
Chris ***
Good Morning Ms. [redacted] and Revdex.com,Thank you for forwarding this information to us to address. We had already authorized a refund for Ms. [redacted] to process on 7/23. She was aware of this date and did not provide us any further information that she would be disputing the matter. Unfortunately,...
because Ms. [redacted] issued an invalid chargeback on the account with her credit processor before the refund was scheduled to process, we were unable to issue a refund until the chargeback matter had been resolved. It appears that Ms. [redacted] was hoping that a chargeback would result in money being sent back to her account, faster than our normal processing time. However, if we had issued a refund after the chargeback was initiated, it would have resulted in a double refund being sent back to Ms. Courtney's bank account. This would have been an unacceptable result. The credit card company recently issued a decision in our favor since the chargeback was invalid. Invalid chargebacks cost both consumers and merchants a lot of money. They unnecessarily add to the overall cost of products and services. It is highly recommended to avoid such action in the future. At this time, we already have scheduled another refund, but we were waiting on the time to expire where Ms. [redacted] can reply. We have already rescheduled a refund for 8/23 to be issued less a $50 chargeback fee and less a $50 registration fee (if applicable) as the latter is non-refundable. Best Regards,[redacted]CEO, EMS University
I am so sorry you feel that way However the work was completed and your son was indeed contacted about the original estimate being incorrect
I am sorry that you feel this way The initial paperwork that was mailed was only an estimate for the needed repairs of a crashed motorcycle Once work had started on the motorcycle, more pieces were found to be damaged and unable to be re-used We had reached out and obtained
additional permission to repair the bike to a minimum rideable level by the person named on the repair order The additional one hour of labor and associated parts were needed in order to return the motorcycle to a ridable state This is still below what we would consider completely safe, but it is what was requested This motorcycle should have been totaled by an insurance company given the amount of damage it received
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Although the work was satisfactory, the issue is that it wasn't communicated that it was going to cost considerably more than what was discussed originally If a bill is going to be 40% more than what was agreed, then it should be discussed Unfortunately, my son didn't have that opportunity.
Regards,
Chris ***
Good Morning Ms. [redacted] and Revdex.com,Thank you for forwarding this information to us to address. We had already authorized a refund for Ms. [redacted] to process on 7/23. She was aware of this date and did not provide us any further information that she would be disputing the matter. Unfortunately,...
because Ms. [redacted] issued an invalid chargeback on the account with her credit processor before the refund was scheduled to process, we were unable to issue a refund until the chargeback matter had been resolved. It appears that Ms. [redacted] was hoping that a chargeback would result in money being sent back to her account, faster than our normal processing time. However, if we had issued a refund after the chargeback was initiated, it would have resulted in a double refund being sent back to Ms. Courtney's bank account. This would have been an unacceptable result. The credit card company recently issued a decision in our favor since the chargeback was invalid. Invalid chargebacks cost both consumers and merchants a lot of money. They unnecessarily add to the overall cost of products and services. It is highly recommended to avoid such action in the future. At this time, we already have scheduled another refund, but we were waiting on the time to expire where Ms. [redacted] can reply. We have already rescheduled a refund for 8/23 to be issued less a $50 chargeback fee and less a $50 registration fee (if applicable) as the latter is non-refundable. Best Regards,[redacted]CEO, EMS University
I am so sorry you feel that way. However the work was completed and your son was indeed contacted about the original estimate being incorrect.