Lawrence Earth Engineering Reviews (1)
Lawrence Earth Engineering Rating
Address: 13030 S Kirkwood Rd, Albuquerque, New Mexico, United States, 77477-4111
Phone: |
Show more...
|
Web: |
www.airdrie-eyecare.com
|
Add contact information for Lawrence Earth Engineering
Add new contacts
From: Alex G*** *** Sent: Monday, November 09, 4:PM To: *** *** *** Subject: RE: Regarding complaint filed by *** *** Mrs*** *** In response to the complaint by Mrs***, I need to refer to my own experience. I
was not the original salesman for the job, but went to the customer's house when she called after a few months of the completion of the jobShe showed me the whole floorThere were three issues that she pointed at. First, a circular wiping mark at small area between the dining and kitchen, which obviously somebody used some wrong cleaner and wiped in circle, which was never mentioned again, and we could clean itSecond, a very small bump in the kitchen, apparently a small particle was trapped in there during the installation, and I told the lady that we would replace the piece and clear itThe third and main problem was a hump between the entry and familyDiscussing with my partner, the original salesman, Shawn, he mentioned that we pulled up the old floor in the entry and fixed the floorThere was a hump between the entry and the family room, and if she wanted to make the whole floor level, we had to rent special machine and shaved the concrete, and there would be additional cost involvedShe rejected the suggestion assuming that it would not be that much of an issue, and apparently noticed it when looked at it in bright light after the installation was doneWe offered the lady and still honor it, to change the hump area and charge only to shave the concreteWe can also take the particle off the floor of the kitchenRegards Alex G***