In response to the complaint from [redacted] L [redacted] account number [redacted] , our records indicate that Ms [redacted] called Lawrence Utilities on March 27'h, stating she was still being billed for services at [redacted] **Ms***'s account was reviewed and we determined that the account was cancelled as of January 13, 2015, when Ms [redacted] called stating she moved and wanted the service taken out of her nameThe final bill was mailed to Ms [redacted] on January 13, in the amount of $A search of our records indicates that we had no other communication from Ms [redacted] other than those on January 13, and March 27, 2015, requesting that service be cancelledMs [redacted] did not pay the final bill so the account was sent to our internal collections divisionPer standard practice, on March 11, a demand letter was mailed requesting paymentFor your reference, Lawrence Utilities is including records of the consumption history, a copy of the work order and a copy of the demand letter mailed to Ms***It is our position that these charges are due and payable and that Lawrence Utilities followed standard operating procedures in handling this account, and that the charges are validPlease feel free to contact me to discuss this matter in person at (317) 542-Sincerely, Cathy R [redacted] Business Office Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
In response to the complaint from [redacted] L. [redacted] account number [redacted], our records indicate that Ms. [redacted] called Lawrence Utilities on March...
27'h, 2015 stating she was still being billed for services at [redacted]. Ms. [redacted]'s account was reviewed and we determined that the account was cancelled as of January 13, 2015, when Ms. [redacted] called stating she moved and wanted the service taken out of her name. The final bill was mailed to Ms. [redacted] on January 13, 2015 in the amount of $281.23. A search of our records indicates that we had no other communication from Ms. [redacted] other than those on January 13, 2015 and March 27, 2015, requesting that service be cancelled. Ms. [redacted] did not pay the final bill so the account was sent to our internal collections division. Per standard practice, on March 11, 2015 a demand letter was mailed requesting payment. For your reference, Lawrence Utilities is including records of the consumption history, a copy of the work order and a copy of the demand letter mailed to Ms. [redacted]. It is our position that these charges are due and payable and that Lawrence Utilities followed standard operating procedures in handling this account, and that the charges are valid.
Please feel free to contact me to discuss this matter in person at (317) 542-0511.
Sincerely,
Cathy R[redacted]
Business Office Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
In response to the complaint from [redacted] L [redacted] account number [redacted] , our records indicate that Ms [redacted] called Lawrence Utilities on March 27'h, stating she was still being billed for services at [redacted] **Ms***'s account was reviewed and we determined that the account was cancelled as of January 13, 2015, when Ms [redacted] called stating she moved and wanted the service taken out of her nameThe final bill was mailed to Ms [redacted] on January 13, in the amount of $A search of our records indicates that we had no other communication from Ms [redacted] other than those on January 13, and March 27, 2015, requesting that service be cancelledMs [redacted] did not pay the final bill so the account was sent to our internal collections divisionPer standard practice, on March 11, a demand letter was mailed requesting paymentFor your reference, Lawrence Utilities is including records of the consumption history, a copy of the work order and a copy of the demand letter mailed to Ms***It is our position that these charges are due and payable and that Lawrence Utilities followed standard operating procedures in handling this account, and that the charges are validPlease feel free to contact me to discuss this matter in person at (317) 542-Sincerely, Cathy R [redacted] Business Office Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
In response to the complaint from [redacted] L. [redacted] account number [redacted], our records indicate that Ms. [redacted] called Lawrence Utilities on March...
27'h, 2015 stating she was still being billed for services at [redacted]. Ms. [redacted]'s account was reviewed and we determined that the account was cancelled as of January 13, 2015, when Ms. [redacted] called stating she moved and wanted the service taken out of her name. The final bill was mailed to Ms. [redacted] on January 13, 2015 in the amount of $281.23. A search of our records indicates that we had no other communication from Ms. [redacted] other than those on January 13, 2015 and March 27, 2015, requesting that service be cancelled. Ms. [redacted] did not pay the final bill so the account was sent to our internal collections division. Per standard practice, on March 11, 2015 a demand letter was mailed requesting payment. For your reference, Lawrence Utilities is including records of the consumption history, a copy of the work order and a copy of the demand letter mailed to Ms. [redacted]. It is our position that these charges are due and payable and that Lawrence Utilities followed standard operating procedures in handling this account, and that the charges are valid.
Please feel free to contact me to discuss this matter in person at (317) 542-0511.
Sincerely,
Cathy R[redacted]
Business Office Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]