Lawrence Ryan Investigations

Mr [redacted] brought his vehicle in and stated his air conditioner was not working, was blowing warm airAs is standard procedure, the technician hooked up the pressure gages to see what the Freon level looked like, to see if it were lowIt was indicated that the Freon level was low, so the next step in process is to charge the system to proper Freon levelNow the system was blowing cold air but an electric blend door in the dash was preventing the cold air to come out proper ventsAfter physically checking the blend door actuator, the system started working again (which subsequently failed electrically through the heater control)We did not experience this failure after inspecting the actuator and it started workingI the technician would have experienced this, we would have called Mr [redacted] to get authorization for further repairsMr [redacted] states he wants his money refunded due to "incompetence and nonperformance"I completely disagree that either of those terms apply to this repairThe vehicle had two failures, and he is asking Glenway to pay for one of the failuresI believe that a refund is not in order[redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]i would pick it up there, but need to know the coupon would be there, I need to know for sure that it's there Regards, [redacted] ***

Tell her to come pick up the coupon at Glenway

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Hi ***,Hard to believe this is still going onGlenway did purchase a gift card for $so Ms [redacted] could go get an oil change elsewhereWe have tried to deliver to her house numerous times, never anyone home ? I would like a release signed by Ms [redacted] to close the case.Phil Purkiser###-###-#######-###-####

I Contacted an Office in the attempt to get a free voucher for a free oil change and this company has refused to send that to me and I have waited over a year for this free voucher and that's all I want is this free voucher and the issue will be resolvedThe complaint was from a year ago where the manager of this store in Florence Kentucky was very insulting towards me and told this office they would give me a free voucherI'm looking for this company to keep their word.Free oil change voucher to take my car to get an oil change at the auto store of my choice