Lawson Plumbing, Heating & Electrical

In responce to the customer complaint ID # [redacted] : When the work order was called in on Friday April 11, 2014 it was for burst galvinized pipe in a house used as a summer home. When the plumbers arrived they found that other kinds of pipes had burst also.They recommended to replumb all the pipes.... The home owner was told the water heater was leaking at the bottom and would need replaceing in the near future. We do not take items like a water heater to jobs that the homeowner does not specify they need one. The replumb was completed and the home owner was called from the office personal on Friday, April 11, 2014 at 4:l5PM and they were told the job was well done and they were pleased. The phone called was made prior to 15 minutes to closing. After closing hours on a Friday, April 11, 2014 the homeowner called the office and left a message he had no hot water. The office personal returned the call on Monday, April 14, 2014 and was told by the home owner that we should install a water heater at no charge to him. He also wanted a $200.00 refund. The office personal tried to reason with the home owner but the home owner became irate and talked over them and demanded a refund . I tried to satisfy the home owner and gave him a credit of 1/2 hour labor . The homeowner only became more angry so I told him I was sorry but our buiness transaction had ended and I was hanging up but that did stop the arguing. The home owner called the buiness phone repeatly 4 more times.The original bill for the work completed on Friday, April 11, 2014 was mailed that afternoon and the refund reciept was mailed on Monday, April 14, 2014.