Lawson Property Management

I am rejecting this response because:*** is correct, I have spoken with both her and her assistant *** regarding the invoices they have providedThe original "invoice" that was provided on October 7th was simply a typed up Word document and a direct reflection of the original estimateAfter a conversation with *** on October 7th and an email response rejecting the original Word document "invoice", I stated what is typically shown on a standard paid invoiceThat email conversation was in the original rejection in this conversationAfter explaining to both *** and *** what comes standard on a paid invoice, then this new invoice appears on October 10thHow come this new invoice was not provided to begin with? And where are the receipts to verify the material that was supposedly purchased? I am being charged with $worth of painting (material + labor)Where is a receipt showing at least $worth of paint? This alone seems excessive not to mention the replacement blinds, stove pans and salt. I have simply asked for the material receipts for backup that I am being charged withI will continue to ask until these receipts are provided as requiredI have responded to *** directly with this response and the only response from *** is that her lawyer has stated that the information she has provided is sufficient.I will now be filing a complaint directly with the Department of Consumer AffairsThis issue has been drug out far too long and Lawson continues to deny my request for the material receipts

I have responded to this in my previous response I have talked with *** on the phone as well as responded to each of his emails explaining the estimate and invoice The estimate was sent by *** *** Home Improvement and was attached to the move out closing statement Upon a request from *** wanting an invoice, an invoice was sent These were documents we received from the repairman They can easily be verified by contacting him direct in which was stated and his information was on the estimate and invoice Upon *** still not liking the invoice, he wanted something showing it was paid and an invoice number, I asked the repairman if he could generate another invoice showing it was paid It would be for the exact same work as that is what was done, billed and paid forThis was also sent to him and attached to my previous response to Revdex.comI believe *** was also requesting the vendor to provide additional receipts to back up his invoice but this is not required to be submitted by outside vendors as per California Consumer Affairs as I indicated in my earlier response*** *** has a City of Woodland business license, not a contractors license for informational purposes

We appreciate you giving us the opportunity to respond.  As you are probably aware, our office manages properties for individual owners.  It is the owners who make the final decision with regards to move out charges based on the rental agreement, move in forms, move in checklist and...

condition of property left.  [redacted] has contacted our office with her concerns.  This complaint conflicts with what our office has received from her.  We did send an itemized move out closing statement to [redacted] showing all charges and amounts due.   There were a total of ten charges deducted.   She sent us a letter dated April 8, 2015 disputing 3 charges.  Attached is her letter to our office which shows the three items she was disputing.  I have also attached our letter sent to her with our responses to each of her concerns.  The owner did agree to refund half of the cleaning and the painting charged totaling $397.50 as indicated in our letter.Our office has not heard from [redacted] since this letter and additional refund was sent to her on April 20, 2015.  We more than welcome any additional concerns that [redacted] may have.  The owner did appreciate the care she gave the home but there were expenses incurred as a result of her tenancy which were her responsibility as per the rental agreement.Please let us know if there is any additional information you need or any questions you may have.Thank you for taking the time to research this complaint.

Our office sent the move out/closing statement to the tenants along with all invoices and one estimate on September 21, 2016 which was within 21 days of the tenant vacating the property.  We had to submit an estimate for some of the charges since we did not have an invoice at that time as per...

California code.  Upon a request from the tenant after receiving his move out/closing statement, we sent him the invoice.  Both the estimate and invoice was work done by a licensed repairman that included the breakdown of what he did as well as his contact information as required. Since this work was done by others, it is required to submit their invoice in which we did twice.  California Department of Consumer Affairs states "If another person or business did the work - The landlord must provide you copies of the person's or business' invoice or receipt. The landlord must provide the person's or business' name, address, and telephone number on the invoice or receipt, or in the itemized statement."  This is what we provided. I have attached the move-out closing statement with all supporting documentation, I have also attached the invoice that was sent to the tenant on October 7, 2016.  When the tenant stated he still was not satisfied with the invoice provided, I asked the vendor if he could submit a more detailed invoice showing it paid in which he did on October 10, 2016.  This is also provided. I believe this complies with information we are required to submit to the tenant showing all charges deducted from the deposit. If any additional information is needed or you have any further questions, please feel free to contact our office. Thank you,[redacted]Property Manager

Review: Lets See... Sept 5th I turned in my Rent money. Half was on Money order & the other half was check. My wife decided to write her share on the check! Anyways 2wks later Lawson cashes the check on the 18th of Sept. Than they call me telling me I owe a $45 late fee! well at the end of Oct... 31st to be exact. My wife wrote a $45 check to just put an end to the issue. That check was never cashed & than theyre calling me again to tell me I owe $45. At this point im confused for ive done more than my part & theres no reason for any of this. When trying to discuss this ordeal with the Lady that runs the office. She continues to pursue the fact that her & the other girls in the office dont make mistakes! That its my fault & problem!! I even went out of my way to get them the proof from the bank & everything & im still getting the same mouthful that they are perfect! this isnt the 1st time ive had issues.. the month prior (August), I had the money in my bank & the bank decided to put it back after Lawson cashed the check. I dunno why BofA decided to not let the money takes its coarse but Lawson charged me a $45 late fee. Again I brought my case forward & was denied! I feel like im being scammed left & right for late fees. the 5th is the last day of the grace period & is the day im always paying my rent. I get paid on the 5th!!!Desired Settlement: I just want to start fresh & not have to pay this $45 late fee I feel is very much not my fault. Although im prob gonna have to since they keep pushing me into a hard spot & just plain dont care what I have to say or proof I have to give!!!

Business

Response:

I am in receipt of your letter regarding the above complaint. I'm not sure how much information I can provide as the name on this complaint is not the name of the tenant. We have no knowledge of this person. We do manage the property address shown and we did have an outstanding late fee for this property but it has recently been paid.

I am happy to provide details and respond to this complaint as the information is not correct but again, will need authorization from the actual resident. We have printed ledgers showing payments, late fees, documentation on phone calls, etc. should this be necessary.

Please let me know how to proceed as to protect the honesty, efficiency and integrity of our company.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

For my Wife ([redacted]) is the one whos name is on the place. If thats there response than why are they always contacting me & not the person on the lease!!! Everytime I got a call it was a very confusing ordeal for I am 100% sure I did my part. Ya I recieved calls & with confusion "i'm like wait a min". I'd explain to the girl calling me that, this isnt right. Than I dont know how many times they said that they'd call me back. Weeks later the call comes to only hear I still owe $45. Than I attempted to pay the $45 with a check & where did that check go, I dont know!!! theres only 2 situations im contesting about... From the whole situation its 2 times or $90 of late fees that shouldnt of happened. I wouldnt go to this length if my wife & I didnt feel this was out of line. So I turn things in on time & this is what we get.. 1st occasion like I said... bank messed up & I can prove that, pretty sure my wife came in & showed them the Banks paperwork. There response was they have to pay it so, so do we! Well we paid it of coarse!! Than the 2nd time, like I said I got a money order while my wife wrote a check & I turned them in on the 5th. The check cashes on the 18th like my bank statement shows & here I am getting a call about it being late. I turned in a check for $45 on the 31st of october & like I said IT WASNT EVER CASHED. so than they call me again. SOOOOO very much confused now as to why theyre calling when im 100% certain I paid that. Should I continue repeating myself?? All in all I've recieved about 3 to 4 calls. 1st time to tell me about the fee. I responded as to why & was told they call back. Weeks later ya they did, to say you owe. Than the check that never got cashed was brought into question when I got the call in January about this fee. Now im pist, for I know all to well i've done my part. Theres no reason for me to be getting this call! Now im gonna fight it like I should of in the 1st place. My wife was the nice one saying no lets just pay it & wrote that check that I know I turned in on the 31st of oct. Be that as it may, ITS NOT MY FAULT!!

Sincerely,

PS your more than welcome to call [redacted] & listen to her ([redacted]

Business

Response:

I am in receipt of the response. Again, the person responding is not the tenant on the rental agreement. We have documentation on how many times we left messages with no return calls, notices and letters sent as well as a ledger showing amounts received and dates received. We do not show receiving the payments as indicated in this response. When we receive a payment, we deposit it within three days.

We call the number we have on file. Laura Pitts is on the rental agreement with her dad as a co-signer. If there is somebody else residing in the property, we will need to address that as that is against the rental agreement.

The tenants have paid their past rent and late fees to date. We are current as of today.

Review: Insufficient deposit refund from Lawson Property Management, Fraud.I paid an $1850 deposit in January of 2014, I moved out in February 2015 with a 30 day notice. I left the house in better condition than when I rented it as witnessed by four different people who have a signed a letter to that effect. I was sent a refund check for $600 out of the $1850 I paid the previous year. Lawson sent an itemized list of all that I was being charged for that included the things I initially noted on our walk through upon moving into the house. I can provide all of the back-up documentation upon request.Desired Settlement: I would like the balance of my deposit $1,243.56 returned to me in good faith. I was a good renter, took care of the house, and paid my rent on time every month.

Business

Response:

We appreciate you giving us the opportunity to respond. As you are probably aware, our office manages properties for individual owners. It is the owners who make the final decision with regards to move out charges based on the rental agreement, move in forms, move in checklist and condition of property left. [redacted] has contacted our office with her concerns. This complaint conflicts with what our office has received from her. We did send an itemized move out closing statement to [redacted] showing all charges and amounts due. There were a total of ten charges deducted. She sent us a letter dated April 8, 2015 disputing 3 charges. Attached is her letter to our office which shows the three items she was disputing. I have also attached our letter sent to her with our responses to each of her concerns. The owner did agree to refund half of the cleaning and the painting charged totaling $397.50 as indicated in our letter.Our office has not heard from [redacted] since this letter and additional refund was sent to her on April 20, 2015. We more than welcome any additional concerns that [redacted] may have. The owner did appreciate the care she gave the home but there were expenses incurred as a result of her tenancy which were her responsibility as per the rental agreement.Please let us know if there is any additional information you need or any questions you may have.Thank you for taking the time to research this complaint.