Initial Business Response / [redacted] (1000, 5, 2015/07/22) */ Dear Ms [redacted] Please let this letter serve as the Dealership's Response to the Complaint submitted to the Bureau by [redacted] The Bureau would open by apologizing to [redacted] for any miscommunication or misunderstanding that may have occurredThat said, the Dealership does not feel as though they acted inappropriately or otherwise improperly At the root of the [redacted] 's complaint is an assertion that the Dealership put hard inquiries on [redacted] 's credit reportThis is inaccurateThe Dealership pulled one of each of [redacted] 's bureaus using DealerTrack, and submitted such scores to multiple lenders in an attempt to obtain financing for [redacted] Unfortunately, none of the lenders were willing to extend credit to [redacted] As a result, the Dealership was unable to obtain the financing they had hoped they would be able to Again, the Dealership would apologize for any miscommunication or misunderstanding, but given the above it is the Dealership's belief that this matter should be closed with a finding of no fault on either Party's behalf Sincerely, [redacted] For the Dealership
Please let this email serve as Lawton Chrysler Jeep Dodge Ram's Response to the Complaint filed with the Bureau by Mr [redacted] Though the Dealership would apologize to Mr [redacted] for any miscommunication or misunderstanding that may have occurred, it is the Dealership's belief that their employees did not act inappropriately or improperly At the root of Mr [redacted] 's Complaint is his frustration that the Dealership did not immediately quote to him the price advertised online for a vehicle Though Mr [redacted] may find this frustrating, this is not inappropriate conduct on the part of the Dealership In fact, the Dealership website prices specifically state that those prices must be presented prior to purchase, positively not after Though such a disclaimer is not required to quote a price different than the advertised online price, it most certainly would appear to put every customer on notice that such is likely to be the case Lastly, it should be pointed out that the Dealership did ultimately (and quickly) offer to honor their online price However, this was not low enough for Mr [redacted] The Dealership's information system states that Mr [redacted] believed that he should be sold the vehicle for $45,(ie almost $3,less than the online advertised price) The Dealership was unwilling to honor this offer, and the two parties went their separate ways until this Complaint was filed Again, the Dealership is disappointed that Mr [redacted] was unwilling to purchase the vehicle for the online advertised price; however, this does not indicate any wrongdoing on the part of the Dealership Further, the Dealership's quoting of a price higher than that advertised online does not make their online price fraudulentGiven these facts, it is the Dealership's belief that this matter should be closed with a finding of no fault on either Party's behalf Sincerely, [redacted] M [redacted] For the Deaelrship
Initial Business Response / [redacted] (1000, 5, 2015/10/08) */ Dear Sir or Ma'am, Please let this serve as the Dealership's Response to the Complaint filed with the Bureau by Mr [redacted] At the root of Mr [redacted] ' Complaint is his dissatisfaction that the wheel wells of his truck rub on the tires when he hits bumpsThough the Dealership finds this unfortunate, that is to a certain extent the nature of purchasing a lowered truck (ie when you hit a bump of any significance there will be rubbing)That does not mean that the Dealership did anything wrong The Dealership continues to work with Mr [redacted] (and will continue to) to see if they can find a truck he likes more or otherwise solve his issueHowever, the Dealership will not be buying back the vehicle Mr [redacted] purchased for exactly what he paid for itThere is no basis that would require the Dealership to do this, and so the Dealership will not be doing what Mr [redacted] requests Given the above, it is the Dealership's hope and desire that this matter be closed with a finding of no fault on either Party's behalfShould additional comment or documentation be requested please do not hesitate to call or write Sincerely, [redacted] For the Dealership Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) Obviously this dealership relies on lies and deceitI have made the offer to them to returning this truck to what it wasJust put the stock suspension backLeave the tires and wheels that are on thereThis will alleviate all further issues with bottoming out on the firewells When I voiced my concern when I purchased this truck they are the ones who assured me that everything on this truck was MOPAR and held the FULL MOPAR WARRANTYThe problem I am angry about is them charging me for the cost of a repair that was directly caused but the modification that this dealership had installed at their facilityThey not once even contacted the company they purchased the lowering kit from, I had toIf they had they would have been informed of the same thing I wasThat the configuration of tires they installed would cause issues and was not correctIf the dealership cannot stand behind the warranty of a NEW truck that THEY said had a full warranty Then they should not even be allowed to be in businessI have had it with this dealerships lies and lack of even trying to correct a issue caused by themI am quite aware of what a lowered vehicle will and will not do and the issue isnt that hitting a significant bump as they called it the tires will impact the tire wellsThe issue is any kind of a bump or large pebble will make this truck hitI have repeatedly been on the Highway and had this truck hit fender wellsThis is not only annoying but in my opinion a sever safety issueThey should be made to stand behind this and fix something they messed up on and refund the money I had to pay out to THEM to have the damage issue repaired time in the amount of $Not One time have they even tried to contact me to attempt any resolution to this problemMaybe they need to try a little customer service for once and maybe we can come to a mutual agreementI have talked with the service manager and sales manager at this dealership and they have said they will talk to the man in charge but not once did he try to reach out to make a customer happyGuess all the other negative reports I have read on the internet on this dealership is correctIm not wanting to loose this truck but I would like it made rightGuess its in their court to make a customer happy or loose one Final Business Response / [redacted] (4000, 9, 2015/10/14) */ Dear Ms [redacted] Please let this letter serve as the Dealership's Response to the latest correspondence from Mr [redacted] Again, the Dealership finds it unfortunate that Mr [redacted] is not 100% satisfied with the product that he purchased from themThat said, that does not mean that the Dealership has done anything incorrectIn fact, the Dealership has done exactly what they said they would at every step of the way and has in fact performed work on Mr [redacted] ' truck at no cost to himself All of the above said, in an ongoing effort to garner customer goodwill the Dealership is happy to continue working with Mr [redacted] to reach a reasonable resolutionTo that end, the Dealership would ask that Mr [redacted] contact [redacted] (General Manager) at the Dealership Given the above, it is the Dealership's hope and desire that this matter should be closed with a finding of no fault on either Party's behalf Sincerely, [redacted] For the Dealership Final Consumer Response / [redacted] (4200, 11, 2015/10/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) Why is it so hard for this dealership to pick up a phone and talk to the manufacturers and their customer themselvesI have repeatedly been the one who contacts the manufacturers trying to find out what the issue may be or what the dealership may have done wrongAs they have NO technician who has been trained to install this type of modificationI have even contacted Four Wheel Parts in Moore Oklahoma (XXX)XXX-XXXX I talked with [redacted] who is a installer for Bell Tech who manufactures the lowering kit this dealership usedTheir response to the issue I am having is that this is a extreme problem not a minor issue and should have never been set up in the configuration the dealership usedThe Tire size used by Lawton Chrysler & Jeep are to large for this installation and that they would have NEVER recommended themIt is also in their opinion a potential safety hazard with possible catastrophic possibilitiesNow if this dealership would like to do the right thing and for once contact me at XXX-XXX-XXXXI am in a situation I feel I cannot trust this dealership any furtherQuit having a attorney Mr [redacted] send the Revdex.com letters that they obviously know nothing about I call out [redacted] to make the next step If he cannot do the right thing I ask that the Revdex.com put this complaint out publicly against this dealership
Initial Business Response /* (1000, 5, 2014/01/14) */
Dear Ms***
Please let this letter serve as Lawton Chrysler Jeep Dodge's Response to the Complaint filed with the Bureau by Mrand Mrs***The Dealership would open by apologizing to the *** for any miscommunication or
misunderstanding that may have occurred*** said, the Dealership does not feel as though they acted inappropriatelyFurther, it is the Dealership's belief that the matter has now been resolved to all Parties' satisfaction
After speaking with Ms***, it is apparent that at the root of the *** Complaint is that Ms*** felt as though she had previously agreed to payments in an amount greater than what she felt she could affordEssentially, Ms*** purchased the Jeep without really shopping around and then a couple of days later was not sure that she had received a good dealMany dealers would have simply told Ms*** that there was nothing they could do to help her and sent her on her wayRather than take that approach, the Dealership chose to have Ms*** come back into their store and see what could be worked out so that everyone was happyMs***' major worry was that she would not be able to pay for her tag, title, and license ("TT&L") on the new vehicleAs a result, after sitting with Ms*** and discussing her concerns, the Dealership agreed to recontract Ms*** in such a manner that all of the previously purchased finance and insurance products were removed from the contract and Ms***' TT&L was addedMs*** then replaced the financed amount with a cashier's check from her own lender
Again, the Dealership would apologize for any misunderstanding that may have occurred; but still does not feel as though they or their employees acted incorrectlyGiven the above, it is the Dealership's hope and belief that this matter will be closed with a finding of no fault on either Party's behalfShould additional comment or documentation be requested please do not hesitate to call or write
Sincerely,
*** ** ***
For the Dealership
I've written one review that I was going to update and it seemed to have disappeared...
I bought a truck from this dealership 1/31/15. Not only did every person I talked to before going to the dealership tell me different things but when we got there, the salesman I had an appointment with was not available. Even after asking multiple times they failed to disclose damage to the truck I wanted and was coming down there for specifically. The windshield was cracked, which I was going to get fixed on my own. But there was another problem. There was damage to the wheel in the form of a huge gash that traveled across about 2/3 of it. I was told it would be taken care of the next business day and shipped to me. I received the wheel about a week later and it still wasn't fixed. Now it's June and after numerous attempts to get it repaired or replaced, I am still waiting.
Initial Business Response /* (1000, 5, 2015/10/17) */
Dear Ms. [redacted]
Please let this letter serve as the Dealership's Response to the Complaint filed with the Bureau by Mr. [redacted].
The Dealership finds it unfortunate that Mr. [redacted] is not happy with his vehicle. He bought...
a high end Cherokee, and is most certainly a valued customer of the Dealership. The Dealership would do virtually anything they could to assist Mr. [redacted] with any endeavor to address the issues he perceives with the vehicle. After all, the Dealership does not make the Cherokee they sell and repair them. As a result, any manufacturing issues are not their responsibility. However, given that Mr. [redacted] is a valued customer they would encourage him to let them know if there is anything that they can do to help remedy the situation.
Given the above, it is the Dealership's hope and belief that this matter should be closed with a finding of no fault on either Party's behalf.
Sincerely,
[redacted]
For the Dealership
Initial Consumer Rebuttal /* (3000, 7, 2015/10/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
If it's not their fault,who's fault is this reoccurring engine issue?It has been an ongoing problem for which I even have proof on video which they disregard.I'm also dissapointed,that they didn't provide a loaner car so I had to purchase a rental cargoing on 2 weeks now.Conclusion;I would want a different car or get my money reembursed or I have to file a civil suit
Final Business Response /* (4000, 9, 2015/10/21) */
Dear Ms. [redacted]
Please let this letter serve as Lawton Chrysler Jeep Dodge's Response to the latest correspondence filed with the Bureau by Mr. [redacted].
Again, the Dealership finds it unfortunate that Mr. [redacted] is not 100% satisfied with the automobile that he purchased. The Dealership strives to ensure a positive customer experience with each of their customers. To this end, when the Dealership learned that Mr. [redacted] was not happy with the mechanical performance of his vehicle they immediately contacted Chrysler Motors to determine what they would like to do. The reason the Dealership did this is that because anytime there is a mechanical problem with a vehicle that the Dealership cannot duplicate, identify, or otherwise remedy, then it is their duty to turn the same over to the manufacturer (Chrysler in this case).
The Dealership, again, finds it unfortunate that Mr. [redacted] did not get the result that he desired in his action with Chrysler. However, that does not mean that the Dealership had acted inappropriately. As a result, the Dealership would request that this matter be closed with a finding of no fault on either Party's behalf.
Sincerely,
[redacted]
For the Dealership
Please let this email serve as Lawton Chrysler Jeep Dodge Ram's Response to the Complaint filed with the Bureau by Mr. [redacted]. Though the Dealership would apologize to Mr. [redacted] for any miscommunication or misunderstanding that may have occurred, it is the...
Dealership's belief that their employees did not act inappropriately or improperly. At the root of Mr. [redacted]'s Complaint is his frustration that the Dealership did not immediately quote to him the price advertised online for a vehicle. Though Mr. [redacted] may find this frustrating, this is not inappropriate conduct on the part of the Dealership. In fact, the Dealership website prices specifically state that those prices must be presented prior to purchase, positively not after. Though such a disclaimer is not required to quote a price different than the advertised online price, it most certainly would appear to put every customer on notice that such is likely to be the case. Lastly, it should be pointed out that the Dealership did ultimately (and quickly) offer to honor their online price. However, this was not low enough for Mr. [redacted]. The Dealership's information system states that Mr. [redacted] believed that he should be sold the vehicle for $45,000 (ie almost $3,000 less than the online advertised price). The Dealership was unwilling to honor this offer, and the two parties went their separate ways until this Complaint was filed. Again, the Dealership is disappointed that Mr. [redacted] was unwilling to purchase the vehicle for the online advertised price; however, this does not indicate any wrongdoing on the part of the Dealership. Further, the Dealership's quoting of a price higher than that advertised online does not make their online price fraudulent. Given these facts, it is the Dealership's belief that this matter should be closed with a finding of no fault on either Party's behalf. Sincerely, [redacted] M. [redacted] For the Deaelrship
Initial Business Response /* (1000, 5, 2015/10/08) */
Dear Sir or Ma'am,
Please let this serve as the Dealership's Response to the Complaint filed with the Bureau by Mr. [redacted].
At the root of Mr. [redacted]' Complaint is his dissatisfaction that the wheel wells of his truck rub...
on the tires when he hits bumps. Though the Dealership finds this unfortunate, that is to a certain extent the nature of purchasing a lowered truck (ie when you hit a bump of any significance there will be rubbing). That does not mean that the Dealership did anything wrong.
The Dealership continues to work with Mr. [redacted] (and will continue to) to see if they can find a truck he likes more or otherwise solve his issue. However, the Dealership will not be buying back the vehicle Mr. [redacted] purchased for exactly what he paid for it. There is no basis that would require the Dealership to do this, and so the Dealership will not be doing what Mr. [redacted] requests.
Given the above, it is the Dealership's hope and desire that this matter be closed with a finding of no fault on either Party's behalf. Should additional comment or documentation be requested please do not hesitate to call or write.
Sincerely,
[redacted]
For the Dealership
Initial Consumer Rebuttal /* (3000, 7, 2015/10/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Obviously this dealership relies on lies and deceit. I have made the offer to them to returning this truck to what it was. Just put the stock suspension back. Leave the tires and wheels that are on there. This will alleviate all further issues with bottoming out on the firewells.
When I voiced my concern when I purchased this truck they are the ones who assured me that everything on this truck was MOPAR and held the FULL MOPAR WARRANTY. The problem I am angry about is them charging me for the cost of a repair that was directly caused but the modification that this dealership had installed at their facility. They not once even contacted the company they purchased the lowering kit from, I had to. If they had they would have been informed of the same thing I was. That the configuration of tires they installed would cause issues and was not correct. If the dealership cannot stand behind the warranty of a NEW truck that THEY said had a full warranty Then they should not even be allowed to be in business. I have had it with this dealerships lies and lack of even trying to correct a issue caused by them. I am quite aware of what a lowered vehicle will and will not do and the issue isnt that hitting a significant bump as they called it the tires will impact the tire wells. The issue is any kind of a bump or large pebble will make this truck hit. I have repeatedly been on the Highway and had this truck hit fender wells. This is not only annoying but in my opinion a sever safety issue. They should be made to stand behind this and fix something they messed up on and refund the money I had to pay out to THEM to have the damage issue repaired time in the amount of $675.00. Not One time have they even tried to contact me to attempt any resolution to this problem. Maybe they need to try a little customer service for once and maybe we can come to a mutual agreement. I have talked with the service manager and sales manager at this dealership and they have said they will talk to the man in charge but not once did he try to reach out to make a customer happy. Guess all the other negative reports I have read on the internet on this dealership is correct. Im not wanting to loose this truck but I would like it made right. Guess its in their court to make a customer happy or loose one.
Final Business Response /* (4000, 9, 2015/10/14) */
Dear Ms. [redacted]
Please let this letter serve as the Dealership's Response to the latest correspondence from Mr. [redacted].
Again, the Dealership finds it unfortunate that Mr. [redacted] is not 100% satisfied with the product that he purchased from them. That said, that does not mean that the Dealership has done anything incorrect. In fact, the Dealership has done exactly what they said they would at every step of the way and has in fact performed work on Mr. [redacted]' truck at no cost to himself.
All of the above said, in an ongoing effort to garner customer goodwill the Dealership is happy to continue working with Mr. [redacted] to reach a reasonable resolution. To that end, the Dealership would ask that Mr. [redacted] contact [redacted] (General Manager) at the Dealership.
Given the above, it is the Dealership's hope and desire that this matter should be closed with a finding of no fault on either Party's behalf.
Sincerely,
[redacted]
For the Dealership
Final Consumer Response /* (4200, 11, 2015/10/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Why is it so hard for this dealership to pick up a phone and talk to the manufacturers and their customer themselves. I have repeatedly been the one who contacts the manufacturers trying to find out what the issue may be or what the dealership may have done wrong. As they have NO technician who has been trained to install this type of modification. I have even contacted Four Wheel Parts in Moore Oklahoma (XXX)XXX-XXXX I talked with [redacted] who is a installer for Bell Tech who manufactures the lowering kit this dealership used. Their response to the issue I am having is that this is a extreme problem not a minor issue and should have never been set up in the configuration the dealership used. The Tire size used by Lawton Chrysler & Jeep are to large for this installation and that they would have NEVER recommended them. It is also in their opinion a potential safety hazard with possible catastrophic possibilities. Now if this dealership would like to do the right thing and for once contact me at XXX-XXX-XXXX. I am in a situation I feel I cannot trust this dealership any further. Quit having a attorney Mr. [redacted] send the Revdex.com letters that they obviously know nothing about.
I call out [redacted] to make the next step.
If he cannot do the right thing I ask that the Revdex.com put this complaint out publicly against this dealership.
Initial Business Response /* (1000, 5, 2015/07/22) */
Dear Ms. [redacted]
Please let this letter serve as the Dealership's Response to the Complaint submitted to the Bureau by [redacted].
The Bureau would open by apologizing to [redacted] for any miscommunication or misunderstanding that...
may have occurred. That said, the Dealership does not feel as though they acted inappropriately or otherwise improperly.
At the root of the [redacted]'s complaint is an assertion that the Dealership put 16 hard inquiries on [redacted]'s credit report. This is inaccurate. The Dealership pulled one of each of [redacted]'s bureaus using DealerTrack, and submitted such scores to multiple lenders in an attempt to obtain financing for [redacted]. Unfortunately, none of the lenders were willing to extend credit to [redacted]. As a result, the Dealership was unable to obtain the financing they had hoped they would be able to.
Again, the Dealership would apologize for any miscommunication or misunderstanding, but given the above it is the Dealership's belief that this matter should be closed with a finding of no fault on either Party's behalf.
Sincerely,
[redacted]
For the Dealership
Initial Business Response /* (1000, 5, 2014/03/19) */
Please let this letter serve as Lawton Chrysler Jeep Dodge's Response to the Complaint submitted to the Bureau by Ms. [redacted].
The Dealership would open by apologizing for any miscommunication or misunderstanding that may have...
occurred. That said, the Dealership does not feel as though they have acted inappropriately.
At the root of this matter is Ms. [redacted]'s belief that she would be entitled to the warranty coverage associated with buying a new Dodge Ram. Unfortunately, Ms. [redacted] purchased a used Dodge Ram. Upon receipt of Ms. [redacted]'s Complaint her file was pulled, and it was confirmed that Ms. [redacted] executed multiple documents (at least four) noting that the vehicle she was purchasing was used. There can be no doubt that Ms. [redacted] was aware of the fact that the vehicle she was purchasing was used. Given this, it seems clear that though Ms. [redacted] may have misunderstood what type of warranty the vehicle would have; however, it appears as though the Dealership clearly and conspicuously disclosed to Ms. [redacted] what type of vehicle she was in fact purchasing.
Again, the Dealership would apologize for any miscommunication or misunderstanding that may have occurred. Moreover, the Dealership sincerely appreciates Ms. [redacted]'s business and would more than welcome her back to their business to attempt to see if there is a way that the Dealership can remedy any issue with her vehicle at whatever the true cost to them of any parts and labor is. Should Ms. [redacted] desire to accept this offer, then all she need to do is print this Response and present the same to the Dealership upon arriving to their service area.
Given the above, it is the Dealership's belief that this matter should be closed with a finding of no fault on either Party's behalf. Should additional comment or documentation be requested, please do not hesitate to call or write.
Sincerely,
[redacted]
For the Dealership
Initial Consumer Rebuttal /* (3000, 7, 2014/03/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am not satisfied, and you failed to address the warranty information in dispute. There is no misunderstanding, I was lied to about the warranty.
First, I understand I bought a used truck, I am not denying that. I was told it was a "dealer demo," a type of used vehicle but your sales rep told us that because this was a dealer demo, it still carried the 10 year/100,000 mile warranty.
Second, since this has come to light, I have done research and found out that my truck was in fact, a rental. Rentals are something my husband has made a point to NEVER purchase because of the inherent risk of abuse. Your sales rep concealed this information and told us that it was a dealer demo.
Third, had the warranty information been TRUTHFULLY disclosed, I would have either a)not bought the truck or b) bought additional warranty (something I have done before, and I know is an option). I was looking for a vehicle with an extended warranty, your sales rep knew that, and lied to me. Your sales rep did not truthfully disclose warranty information, period.
Fourth, you have left both of us powerless, no way to prove what the warranty is either way. This is bad business, you should provide yourself and your customers with proper paperwork, and paperwork that reflects what your customers are promised.
This truck was purchased under a veil of lies woven by your very own sales reps, it is your responsibility to ensure that customers receive what they are promised, not just what is on paper but by what comes out of your sales reps mouths. This is done by supervising and record-keeping, again, something your business failed to do.
I will never step foot on your dealership again, not even for service as your dealership failed to properly fix my diesel. Your history of dishonest business practices with us disgusts me; failing to repair my diesel, I had to threaten to sue to get my $500 your sales rep promised, and I had to threaten to sue when you left plates on my trade-in while someone was committing crime under my registration and plates, and now this.
I am relieved that I live in a different state with several dealers in my area that make it a convenient choice of who I do business with. The dealership here took responsibility, recognized our situation, and for the repair that need to be done, they not only charged us true cost, but they included another discount which brought the cost to just under $500.
I wish I could leave my truck on the doorstep of your business and walk away from the pain of being lied to, and if I had the money to lose, I would. However, I don't have that option. I do not have the money to throw away and as it stands, I have already lost thousands in this purchase.
Final Business Response /* (4000, 9, 2014/03/26) */
Dear Sir or Ma'am,
Please let this letter serve as the Dealership's Response to the latest correspondence submitted by Ms. [redacted].
Again, the Dealership would apologize to Ms. [redacted] for any misunderstanding that may have occurred. That said, the Dealership does not feel as though they have acted inappropriately. The Dealership clearly showed Ms. [redacted] that the vehicle was not a demo (as it was a used vehicle as opposed to a new vehicle). Further, the Dealership clearly showed Ms. [redacted] that her vehicle was not under a 10 year, 100,000 mile warranty. That is the purpose of the paperwork (ie to make sure the customers know what type of vehicle they are purchasing, to make sure everyone knows the terms of the sale, etc.).
Again, the Dealership would apologize to Ms. [redacted] for any misunderstanding; however, they simply do not feel as though they have acted inappropriately or improperly towards Ms. [redacted]. It is the Dealership's hope and desire that this should allow the Bureau to close this Complaint with a finding of no fault on either Party's behalf. However, should additional comment or documentation be requested please do not hesitate to call or write.
Sincerely,
[redacted]
For the Dealership
Initial Business Response / [redacted] (1000, 5, 2015/07/22) */ Dear Ms [redacted] Please let this letter serve as the Dealership's Response to the Complaint submitted to the Bureau by [redacted] The Bureau would open by apologizing to [redacted] for any miscommunication or misunderstanding that may have occurredThat said, the Dealership does not feel as though they acted inappropriately or otherwise improperly At the root of the [redacted] 's complaint is an assertion that the Dealership put hard inquiries on [redacted] 's credit reportThis is inaccurateThe Dealership pulled one of each of [redacted] 's bureaus using DealerTrack, and submitted such scores to multiple lenders in an attempt to obtain financing for [redacted] Unfortunately, none of the lenders were willing to extend credit to [redacted] As a result, the Dealership was unable to obtain the financing they had hoped they would be able to Again, the Dealership would apologize for any miscommunication or misunderstanding, but given the above it is the Dealership's belief that this matter should be closed with a finding of no fault on either Party's behalf Sincerely, [redacted] For the Dealership
Please let this email serve as Lawton Chrysler Jeep Dodge Ram's Response to the Complaint filed with the Bureau by Mr [redacted] Though the Dealership would apologize to Mr [redacted] for any miscommunication or misunderstanding that may have occurred, it is the Dealership's belief that their employees did not act inappropriately or improperly At the root of Mr [redacted] 's Complaint is his frustration that the Dealership did not immediately quote to him the price advertised online for a vehicle Though Mr [redacted] may find this frustrating, this is not inappropriate conduct on the part of the Dealership In fact, the Dealership website prices specifically state that those prices must be presented prior to purchase, positively not after Though such a disclaimer is not required to quote a price different than the advertised online price, it most certainly would appear to put every customer on notice that such is likely to be the case Lastly, it should be pointed out that the Dealership did ultimately (and quickly) offer to honor their online price However, this was not low enough for Mr [redacted] The Dealership's information system states that Mr [redacted] believed that he should be sold the vehicle for $45,(ie almost $3,less than the online advertised price) The Dealership was unwilling to honor this offer, and the two parties went their separate ways until this Complaint was filed Again, the Dealership is disappointed that Mr [redacted] was unwilling to purchase the vehicle for the online advertised price; however, this does not indicate any wrongdoing on the part of the Dealership Further, the Dealership's quoting of a price higher than that advertised online does not make their online price fraudulentGiven these facts, it is the Dealership's belief that this matter should be closed with a finding of no fault on either Party's behalf Sincerely, [redacted] M [redacted] For the Deaelrship
Initial Business Response / [redacted] (1000, 5, 2015/10/08) */ Dear Sir or Ma'am, Please let this serve as the Dealership's Response to the Complaint filed with the Bureau by Mr [redacted] At the root of Mr [redacted] ' Complaint is his dissatisfaction that the wheel wells of his truck rub on the tires when he hits bumpsThough the Dealership finds this unfortunate, that is to a certain extent the nature of purchasing a lowered truck (ie when you hit a bump of any significance there will be rubbing)That does not mean that the Dealership did anything wrong The Dealership continues to work with Mr [redacted] (and will continue to) to see if they can find a truck he likes more or otherwise solve his issueHowever, the Dealership will not be buying back the vehicle Mr [redacted] purchased for exactly what he paid for itThere is no basis that would require the Dealership to do this, and so the Dealership will not be doing what Mr [redacted] requests Given the above, it is the Dealership's hope and desire that this matter be closed with a finding of no fault on either Party's behalfShould additional comment or documentation be requested please do not hesitate to call or write Sincerely, [redacted] For the Dealership Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) Obviously this dealership relies on lies and deceitI have made the offer to them to returning this truck to what it wasJust put the stock suspension backLeave the tires and wheels that are on thereThis will alleviate all further issues with bottoming out on the firewells When I voiced my concern when I purchased this truck they are the ones who assured me that everything on this truck was MOPAR and held the FULL MOPAR WARRANTYThe problem I am angry about is them charging me for the cost of a repair that was directly caused but the modification that this dealership had installed at their facilityThey not once even contacted the company they purchased the lowering kit from, I had toIf they had they would have been informed of the same thing I wasThat the configuration of tires they installed would cause issues and was not correctIf the dealership cannot stand behind the warranty of a NEW truck that THEY said had a full warranty Then they should not even be allowed to be in businessI have had it with this dealerships lies and lack of even trying to correct a issue caused by themI am quite aware of what a lowered vehicle will and will not do and the issue isnt that hitting a significant bump as they called it the tires will impact the tire wellsThe issue is any kind of a bump or large pebble will make this truck hitI have repeatedly been on the Highway and had this truck hit fender wellsThis is not only annoying but in my opinion a sever safety issueThey should be made to stand behind this and fix something they messed up on and refund the money I had to pay out to THEM to have the damage issue repaired time in the amount of $Not One time have they even tried to contact me to attempt any resolution to this problemMaybe they need to try a little customer service for once and maybe we can come to a mutual agreementI have talked with the service manager and sales manager at this dealership and they have said they will talk to the man in charge but not once did he try to reach out to make a customer happyGuess all the other negative reports I have read on the internet on this dealership is correctIm not wanting to loose this truck but I would like it made rightGuess its in their court to make a customer happy or loose one Final Business Response / [redacted] (4000, 9, 2015/10/14) */ Dear Ms [redacted] Please let this letter serve as the Dealership's Response to the latest correspondence from Mr [redacted] Again, the Dealership finds it unfortunate that Mr [redacted] is not 100% satisfied with the product that he purchased from themThat said, that does not mean that the Dealership has done anything incorrectIn fact, the Dealership has done exactly what they said they would at every step of the way and has in fact performed work on Mr [redacted] ' truck at no cost to himself All of the above said, in an ongoing effort to garner customer goodwill the Dealership is happy to continue working with Mr [redacted] to reach a reasonable resolutionTo that end, the Dealership would ask that Mr [redacted] contact [redacted] (General Manager) at the Dealership Given the above, it is the Dealership's hope and desire that this matter should be closed with a finding of no fault on either Party's behalf Sincerely, [redacted] For the Dealership Final Consumer Response / [redacted] (4200, 11, 2015/10/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) Why is it so hard for this dealership to pick up a phone and talk to the manufacturers and their customer themselvesI have repeatedly been the one who contacts the manufacturers trying to find out what the issue may be or what the dealership may have done wrongAs they have NO technician who has been trained to install this type of modificationI have even contacted Four Wheel Parts in Moore Oklahoma (XXX)XXX-XXXX I talked with [redacted] who is a installer for Bell Tech who manufactures the lowering kit this dealership usedTheir response to the issue I am having is that this is a extreme problem not a minor issue and should have never been set up in the configuration the dealership usedThe Tire size used by Lawton Chrysler & Jeep are to large for this installation and that they would have NEVER recommended themIt is also in their opinion a potential safety hazard with possible catastrophic possibilitiesNow if this dealership would like to do the right thing and for once contact me at XXX-XXX-XXXXI am in a situation I feel I cannot trust this dealership any furtherQuit having a attorney Mr [redacted] send the Revdex.com letters that they obviously know nothing about I call out [redacted] to make the next step If he cannot do the right thing I ask that the Revdex.com put this complaint out publicly against this dealership
Does not listen to customersDoes not stop contacting customers even after multiple, MULTIPLE requests to stop calling or e-mailing
Initial Business Response /* (1000, 5, 2014/01/14) */
Dear Ms***
Please let this letter serve as Lawton Chrysler Jeep Dodge's Response to the Complaint filed with the Bureau by Mrand Mrs***The Dealership would open by apologizing to the *** for any miscommunication or
misunderstanding that may have occurred*** said, the Dealership does not feel as though they acted inappropriatelyFurther, it is the Dealership's belief that the matter has now been resolved to all Parties' satisfaction
After speaking with Ms***, it is apparent that at the root of the *** Complaint is that Ms*** felt as though she had previously agreed to payments in an amount greater than what she felt she could affordEssentially, Ms*** purchased the Jeep without really shopping around and then a couple of days later was not sure that she had received a good dealMany dealers would have simply told Ms*** that there was nothing they could do to help her and sent her on her wayRather than take that approach, the Dealership chose to have Ms*** come back into their store and see what could be worked out so that everyone was happyMs***' major worry was that she would not be able to pay for her tag, title, and license ("TT&L") on the new vehicleAs a result, after sitting with Ms*** and discussing her concerns, the Dealership agreed to recontract Ms*** in such a manner that all of the previously purchased finance and insurance products were removed from the contract and Ms***' TT&L was addedMs*** then replaced the financed amount with a cashier's check from her own lender
Again, the Dealership would apologize for any misunderstanding that may have occurred; but still does not feel as though they or their employees acted incorrectlyGiven the above, it is the Dealership's hope and belief that this matter will be closed with a finding of no fault on either Party's behalfShould additional comment or documentation be requested please do not hesitate to call or write
Sincerely,
*** ** ***
For the Dealership
I've written one review that I was going to update and it seemed to have disappeared...
I bought a truck from this dealership 1/31/15. Not only did every person I talked to before going to the dealership tell me different things but when we got there, the salesman I had an appointment with was not available. Even after asking multiple times they failed to disclose damage to the truck I wanted and was coming down there for specifically. The windshield was cracked, which I was going to get fixed on my own. But there was another problem. There was damage to the wheel in the form of a huge gash that traveled across about 2/3 of it. I was told it would be taken care of the next business day and shipped to me. I received the wheel about a week later and it still wasn't fixed. Now it's June and after numerous attempts to get it repaired or replaced, I am still waiting.
Initial Business Response /* (1000, 5, 2015/10/17) */
Dear Ms. [redacted]
Please let this letter serve as the Dealership's Response to the Complaint filed with the Bureau by Mr. [redacted].
The Dealership finds it unfortunate that Mr. [redacted] is not happy with his vehicle. He bought...
a high end Cherokee, and is most certainly a valued customer of the Dealership. The Dealership would do virtually anything they could to assist Mr. [redacted] with any endeavor to address the issues he perceives with the vehicle. After all, the Dealership does not make the Cherokee they sell and repair them. As a result, any manufacturing issues are not their responsibility. However, given that Mr. [redacted] is a valued customer they would encourage him to let them know if there is anything that they can do to help remedy the situation.
Given the above, it is the Dealership's hope and belief that this matter should be closed with a finding of no fault on either Party's behalf.
Sincerely,
[redacted]
For the Dealership
Initial Consumer Rebuttal /* (3000, 7, 2015/10/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
If it's not their fault,who's fault is this reoccurring engine issue?It has been an ongoing problem for which I even have proof on video which they disregard.I'm also dissapointed,that they didn't provide a loaner car so I had to purchase a rental cargoing on 2 weeks now.Conclusion;I would want a different car or get my money reembursed or I have to file a civil suit
Final Business Response /* (4000, 9, 2015/10/21) */
Dear Ms. [redacted]
Please let this letter serve as Lawton Chrysler Jeep Dodge's Response to the latest correspondence filed with the Bureau by Mr. [redacted].
Again, the Dealership finds it unfortunate that Mr. [redacted] is not 100% satisfied with the automobile that he purchased. The Dealership strives to ensure a positive customer experience with each of their customers. To this end, when the Dealership learned that Mr. [redacted] was not happy with the mechanical performance of his vehicle they immediately contacted Chrysler Motors to determine what they would like to do. The reason the Dealership did this is that because anytime there is a mechanical problem with a vehicle that the Dealership cannot duplicate, identify, or otherwise remedy, then it is their duty to turn the same over to the manufacturer (Chrysler in this case).
The Dealership, again, finds it unfortunate that Mr. [redacted] did not get the result that he desired in his action with Chrysler. However, that does not mean that the Dealership had acted inappropriately. As a result, the Dealership would request that this matter be closed with a finding of no fault on either Party's behalf.
Sincerely,
[redacted]
For the Dealership
Please let this email serve as Lawton Chrysler Jeep Dodge Ram's Response to the Complaint filed with the Bureau by Mr. [redacted]. Though the Dealership would apologize to Mr. [redacted] for any miscommunication or misunderstanding that may have occurred, it is the...
Dealership's belief that their employees did not act inappropriately or improperly. At the root of Mr. [redacted]'s Complaint is his frustration that the Dealership did not immediately quote to him the price advertised online for a vehicle. Though Mr. [redacted] may find this frustrating, this is not inappropriate conduct on the part of the Dealership. In fact, the Dealership website prices specifically state that those prices must be presented prior to purchase, positively not after. Though such a disclaimer is not required to quote a price different than the advertised online price, it most certainly would appear to put every customer on notice that such is likely to be the case. Lastly, it should be pointed out that the Dealership did ultimately (and quickly) offer to honor their online price. However, this was not low enough for Mr. [redacted]. The Dealership's information system states that Mr. [redacted] believed that he should be sold the vehicle for $45,000 (ie almost $3,000 less than the online advertised price). The Dealership was unwilling to honor this offer, and the two parties went their separate ways until this Complaint was filed. Again, the Dealership is disappointed that Mr. [redacted] was unwilling to purchase the vehicle for the online advertised price; however, this does not indicate any wrongdoing on the part of the Dealership. Further, the Dealership's quoting of a price higher than that advertised online does not make their online price fraudulent. Given these facts, it is the Dealership's belief that this matter should be closed with a finding of no fault on either Party's behalf. Sincerely, [redacted] M. [redacted] For the Deaelrship
Initial Business Response /* (1000, 5, 2015/10/08) */
Dear Sir or Ma'am,
Please let this serve as the Dealership's Response to the Complaint filed with the Bureau by Mr. [redacted].
At the root of Mr. [redacted]' Complaint is his dissatisfaction that the wheel wells of his truck rub...
on the tires when he hits bumps. Though the Dealership finds this unfortunate, that is to a certain extent the nature of purchasing a lowered truck (ie when you hit a bump of any significance there will be rubbing). That does not mean that the Dealership did anything wrong.
The Dealership continues to work with Mr. [redacted] (and will continue to) to see if they can find a truck he likes more or otherwise solve his issue. However, the Dealership will not be buying back the vehicle Mr. [redacted] purchased for exactly what he paid for it. There is no basis that would require the Dealership to do this, and so the Dealership will not be doing what Mr. [redacted] requests.
Given the above, it is the Dealership's hope and desire that this matter be closed with a finding of no fault on either Party's behalf. Should additional comment or documentation be requested please do not hesitate to call or write.
Sincerely,
[redacted]
For the Dealership
Initial Consumer Rebuttal /* (3000, 7, 2015/10/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Obviously this dealership relies on lies and deceit. I have made the offer to them to returning this truck to what it was. Just put the stock suspension back. Leave the tires and wheels that are on there. This will alleviate all further issues with bottoming out on the firewells.
When I voiced my concern when I purchased this truck they are the ones who assured me that everything on this truck was MOPAR and held the FULL MOPAR WARRANTY. The problem I am angry about is them charging me for the cost of a repair that was directly caused but the modification that this dealership had installed at their facility. They not once even contacted the company they purchased the lowering kit from, I had to. If they had they would have been informed of the same thing I was. That the configuration of tires they installed would cause issues and was not correct. If the dealership cannot stand behind the warranty of a NEW truck that THEY said had a full warranty Then they should not even be allowed to be in business. I have had it with this dealerships lies and lack of even trying to correct a issue caused by them. I am quite aware of what a lowered vehicle will and will not do and the issue isnt that hitting a significant bump as they called it the tires will impact the tire wells. The issue is any kind of a bump or large pebble will make this truck hit. I have repeatedly been on the Highway and had this truck hit fender wells. This is not only annoying but in my opinion a sever safety issue. They should be made to stand behind this and fix something they messed up on and refund the money I had to pay out to THEM to have the damage issue repaired time in the amount of $675.00. Not One time have they even tried to contact me to attempt any resolution to this problem. Maybe they need to try a little customer service for once and maybe we can come to a mutual agreement. I have talked with the service manager and sales manager at this dealership and they have said they will talk to the man in charge but not once did he try to reach out to make a customer happy. Guess all the other negative reports I have read on the internet on this dealership is correct. Im not wanting to loose this truck but I would like it made right. Guess its in their court to make a customer happy or loose one.
Final Business Response /* (4000, 9, 2015/10/14) */
Dear Ms. [redacted]
Please let this letter serve as the Dealership's Response to the latest correspondence from Mr. [redacted].
Again, the Dealership finds it unfortunate that Mr. [redacted] is not 100% satisfied with the product that he purchased from them. That said, that does not mean that the Dealership has done anything incorrect. In fact, the Dealership has done exactly what they said they would at every step of the way and has in fact performed work on Mr. [redacted]' truck at no cost to himself.
All of the above said, in an ongoing effort to garner customer goodwill the Dealership is happy to continue working with Mr. [redacted] to reach a reasonable resolution. To that end, the Dealership would ask that Mr. [redacted] contact [redacted] (General Manager) at the Dealership.
Given the above, it is the Dealership's hope and desire that this matter should be closed with a finding of no fault on either Party's behalf.
Sincerely,
[redacted]
For the Dealership
Final Consumer Response /* (4200, 11, 2015/10/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Why is it so hard for this dealership to pick up a phone and talk to the manufacturers and their customer themselves. I have repeatedly been the one who contacts the manufacturers trying to find out what the issue may be or what the dealership may have done wrong. As they have NO technician who has been trained to install this type of modification. I have even contacted Four Wheel Parts in Moore Oklahoma (XXX)XXX-XXXX I talked with [redacted] who is a installer for Bell Tech who manufactures the lowering kit this dealership used. Their response to the issue I am having is that this is a extreme problem not a minor issue and should have never been set up in the configuration the dealership used. The Tire size used by Lawton Chrysler & Jeep are to large for this installation and that they would have NEVER recommended them. It is also in their opinion a potential safety hazard with possible catastrophic possibilities. Now if this dealership would like to do the right thing and for once contact me at XXX-XXX-XXXX. I am in a situation I feel I cannot trust this dealership any further. Quit having a attorney Mr. [redacted] send the Revdex.com letters that they obviously know nothing about.
I call out [redacted] to make the next step.
If he cannot do the right thing I ask that the Revdex.com put this complaint out publicly against this dealership.
Does not listen to customers. Does not stop contacting customers even after multiple, MULTIPLE requests to stop calling or e-mailing
Initial Business Response /* (1000, 5, 2015/07/22) */
Dear Ms. [redacted]
Please let this letter serve as the Dealership's Response to the Complaint submitted to the Bureau by [redacted].
The Bureau would open by apologizing to [redacted] for any miscommunication or misunderstanding that...
may have occurred. That said, the Dealership does not feel as though they acted inappropriately or otherwise improperly.
At the root of the [redacted]'s complaint is an assertion that the Dealership put 16 hard inquiries on [redacted]'s credit report. This is inaccurate. The Dealership pulled one of each of [redacted]'s bureaus using DealerTrack, and submitted such scores to multiple lenders in an attempt to obtain financing for [redacted]. Unfortunately, none of the lenders were willing to extend credit to [redacted]. As a result, the Dealership was unable to obtain the financing they had hoped they would be able to.
Again, the Dealership would apologize for any miscommunication or misunderstanding, but given the above it is the Dealership's belief that this matter should be closed with a finding of no fault on either Party's behalf.
Sincerely,
[redacted]
For the Dealership
Initial Business Response /* (1000, 5, 2014/03/19) */
Please let this letter serve as Lawton Chrysler Jeep Dodge's Response to the Complaint submitted to the Bureau by Ms. [redacted].
The Dealership would open by apologizing for any miscommunication or misunderstanding that may have...
occurred. That said, the Dealership does not feel as though they have acted inappropriately.
At the root of this matter is Ms. [redacted]'s belief that she would be entitled to the warranty coverage associated with buying a new Dodge Ram. Unfortunately, Ms. [redacted] purchased a used Dodge Ram. Upon receipt of Ms. [redacted]'s Complaint her file was pulled, and it was confirmed that Ms. [redacted] executed multiple documents (at least four) noting that the vehicle she was purchasing was used. There can be no doubt that Ms. [redacted] was aware of the fact that the vehicle she was purchasing was used. Given this, it seems clear that though Ms. [redacted] may have misunderstood what type of warranty the vehicle would have; however, it appears as though the Dealership clearly and conspicuously disclosed to Ms. [redacted] what type of vehicle she was in fact purchasing.
Again, the Dealership would apologize for any miscommunication or misunderstanding that may have occurred. Moreover, the Dealership sincerely appreciates Ms. [redacted]'s business and would more than welcome her back to their business to attempt to see if there is a way that the Dealership can remedy any issue with her vehicle at whatever the true cost to them of any parts and labor is. Should Ms. [redacted] desire to accept this offer, then all she need to do is print this Response and present the same to the Dealership upon arriving to their service area.
Given the above, it is the Dealership's belief that this matter should be closed with a finding of no fault on either Party's behalf. Should additional comment or documentation be requested, please do not hesitate to call or write.
Sincerely,
[redacted]
For the Dealership
Initial Consumer Rebuttal /* (3000, 7, 2014/03/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am not satisfied, and you failed to address the warranty information in dispute. There is no misunderstanding, I was lied to about the warranty.
First, I understand I bought a used truck, I am not denying that. I was told it was a "dealer demo," a type of used vehicle but your sales rep told us that because this was a dealer demo, it still carried the 10 year/100,000 mile warranty.
Second, since this has come to light, I have done research and found out that my truck was in fact, a rental. Rentals are something my husband has made a point to NEVER purchase because of the inherent risk of abuse. Your sales rep concealed this information and told us that it was a dealer demo.
Third, had the warranty information been TRUTHFULLY disclosed, I would have either a)not bought the truck or b) bought additional warranty (something I have done before, and I know is an option). I was looking for a vehicle with an extended warranty, your sales rep knew that, and lied to me. Your sales rep did not truthfully disclose warranty information, period.
Fourth, you have left both of us powerless, no way to prove what the warranty is either way. This is bad business, you should provide yourself and your customers with proper paperwork, and paperwork that reflects what your customers are promised.
This truck was purchased under a veil of lies woven by your very own sales reps, it is your responsibility to ensure that customers receive what they are promised, not just what is on paper but by what comes out of your sales reps mouths. This is done by supervising and record-keeping, again, something your business failed to do.
I will never step foot on your dealership again, not even for service as your dealership failed to properly fix my diesel. Your history of dishonest business practices with us disgusts me; failing to repair my diesel, I had to threaten to sue to get my $500 your sales rep promised, and I had to threaten to sue when you left plates on my trade-in while someone was committing crime under my registration and plates, and now this.
I am relieved that I live in a different state with several dealers in my area that make it a convenient choice of who I do business with. The dealership here took responsibility, recognized our situation, and for the repair that need to be done, they not only charged us true cost, but they included another discount which brought the cost to just under $500.
I wish I could leave my truck on the doorstep of your business and walk away from the pain of being lied to, and if I had the money to lose, I would. However, I don't have that option. I do not have the money to throw away and as it stands, I have already lost thousands in this purchase.
Final Business Response /* (4000, 9, 2014/03/26) */
Dear Sir or Ma'am,
Please let this letter serve as the Dealership's Response to the latest correspondence submitted by Ms. [redacted].
Again, the Dealership would apologize to Ms. [redacted] for any misunderstanding that may have occurred. That said, the Dealership does not feel as though they have acted inappropriately. The Dealership clearly showed Ms. [redacted] that the vehicle was not a demo (as it was a used vehicle as opposed to a new vehicle). Further, the Dealership clearly showed Ms. [redacted] that her vehicle was not under a 10 year, 100,000 mile warranty. That is the purpose of the paperwork (ie to make sure the customers know what type of vehicle they are purchasing, to make sure everyone knows the terms of the sale, etc.).
Again, the Dealership would apologize to Ms. [redacted] for any misunderstanding; however, they simply do not feel as though they have acted inappropriately or improperly towards Ms. [redacted]. It is the Dealership's hope and desire that this should allow the Bureau to close this Complaint with a finding of no fault on either Party's behalf. However, should additional comment or documentation be requested please do not hesitate to call or write.
Sincerely,
[redacted]
For the Dealership