Lawton Kia

Complaint: [redacted] I am rejecting this response because: I am not being unreasonableYou and your employee should be ashamed of yourselvesWhat I am stating are facts, you can continue to respond with your feelings however the facts are: Your manager [redacted] purchased my vehicle on 6/he DID NOT disclose ANY indication that the purchase needed to be approved by the GMHe apparently knew for weeks that you and your company were no longer purchasing my vehicle but DID NOTHING to attempt to notify me of thisI came back into your dealership days after selling you my car and NO ONE had the decency to notify me that you were NO longer intended to purchase my vehicleYou held my $My Kia Sorento became damaged while in your possession and during a time when I WAS UNAWARE OF your unethical and unprofessional change to the purchase termsMy car payment was late due to your NEGLIGENCE and inability to inform me of your breach in purchase termsYes you did provide a $coverage for thisI was only made aware that you and your company had revoked your purchase when I MYSELF had to call your company, pursue your manager in order to finally be informed of thisSo according to you and your company you feel that a measly $late payment is above and beyond these facts provided for the grotesque professionalism and highly UNETHICAL practice this one purchase clearly showsYour continued disregard for the severity of this neglect by maintaining [redacted] on your payroll and being unwilling to make right by YOUR mistakes shows exactly the type of company you are and how unwilling you are to own up to your wrongs doneIt is apparent that the city of Lawton, its community, and potential buyers need to be made aware of this so that further neglect and indecent treatment and business practices are not continued

Initial Business Response / [redacted] (1000, 5, 2015/10/09) */ Dear MsRobinson, Please let this letter serve as the Dealership's Response to the Complaint filed with the Bureau by Mr [redacted] At the root of this Complaint is Mr [redacted] 's belief that the Dealership wronged him by paying off his train a timely fashion and ultimately requiring that he bring the vehicle he believed he purchased backThis is all true; however, the reasons for all of this are completely different than what Mr [redacted] alleges Mr [redacted] bought a vehicle contingent upon funding by an accredited lending institutionFurther, as he agreed and acknowledged by signing multiple times he was responsible for making the payments on his trauntil the deal that he was attempting to do fundedBecause of various issues that occurred that were outside the Dealership's control (ie the customer interview was not passed) the Dealership was unable to obtain financingAs a result, per the terms of the contract the Dealership requested that Mr [redacted] return the vehicle Despite the fact that the Dealership did have Mr [redacted] return the vehicle, they did not do anything improperlyAs a result, it is the Dealership's belief that this matter should be closed with a finding of no fault on either Party's behalf Sincerely, [redacted] For the Dealership

The Dealership finds it unfortunate that Ms [redacted] believes that they are responsible for everything that has occurred That said, they simply do not agree The Dealership has tried to go above and beyond their legal and ethical duty to attempt to satisfy Ms***, and yet nothing but giving her exactly what she wants will suffice That is not fair to the Dealership.This matter should be closed

Attached please find a soft-copy of the Response submitted in this matter to the Attorney General of the State of Oklahoma The matter has been closed by that office, and it is the Dealership's belief that the matter should be closed by the Bureau as well Should additional comment or
documentation be requested please do not hesitate to call or write

Attached

Complaint: [redacted]
I am rejecting this response because: I am not being unreasonable. You and your employee should be ashamed of yourselves. What I am stating are facts, you can continue to respond with your feelings however the facts are: 1. Your manager [redacted] purchased my vehicle on 6/7 he DID NOT disclose ANY indication that the purchase needed to be approved by the GM. 2. He apparently knew for 3 weeks that you and your company were no longer purchasing my vehicle but DID NOTHING to attempt to notify me of this. 3. I came back into your dealership 3 days after selling you my car and NO ONE had the decency to notify me that you were NO longer intended to purchase my vehicle. 4. You held my $5200 5. My Kia Sorento became damaged while in your possession and during a time when I WAS UNAWARE OF your unethical and unprofessional change to the purchase terms. 6. My car payment was late due to your NEGLIGENCE and inability to inform me of your breach in purchase terms. Yes you did provide a $35 coverage for this. 7. I was only made aware that you and your company had revoked your purchase when I MYSELF had to call your company, pursue your manager in order to finally be informed of this. So according to you and your company you feel that a measly $35 late payment is above and beyond these facts provided for the grotesque professionalism and highly UNETHICAL practice this one purchase clearly shows. Your continued disregard for the severity of this neglect by maintaining [redacted] on your payroll and being unwilling to make right by YOUR mistakes shows exactly the type of company you are and how unwilling you are to own up to your wrongs done. It is apparent that the city of Lawton, its community, and potential buyers need to be made aware of this so that further neglect and indecent treatment and business practices are not continued.

The Dealership finds it unfortunate that Ms. [redacted] believes that they are responsible for everything that has occurred.  That said, they simply do not agree.  The Dealership has tried to go above and beyond their legal and ethical duty to attempt to satisfy Ms. [redacted], and yet nothing but giving her exactly what she wants will suffice.  That is not fair to the Dealership.This matter should be closed.

Dear Sir or Ma'am,Please let this letter serve as Lawton Kia's Response to the Complaint filed with the Bureau by Mr. [redacted]. The Dealership would open by apologizing to Mr. [redacted] for any delay in the funding of the financing underlying his purchase, and would further apologize to the...

Bureau for any delay in responding to this Complaint.  All of that being said, as the situation currently sits this matter has been fully resolved to all Parties benefit prior to the Bureau's involvement.Due to a variety of circumstances with Mr. [redacted], several lenders determined (against the Dealership's desires and beliefs) that he did not qualify for a loan on the Sedona.  HOWEVER, ultimately after going to bat for Mr. [redacted] with a number of lenders the Dealership was able to secure financing for Mr. [redacted].  This is what caused the delay by the Dealership, but as of May 16, 2017, the purchase has been funded by Exeter Finance.  As a result, through the Dealership's hard work and perseverance Mr. [redacted] was able to purchase the new Sedona upon the terms that he desired.  It is situations like this that make the Dealership very satisfied that they were able to get Mr. [redacted] a new, beautiful, and reliable vehicle.Again, the Dealership is disappointed that Mr. [redacted] felt it necessary to file this Complaint with the Bureau.  However, they can certainly understand his frustration given the various delays and answers that they were getting from several lenders which necessitated having to resign contracts.  For this reason, it is with great joy that the Dealership is happy that they are able to report that the financing has been secured and paid.  As a result, it is the Dealership's hope and desire that the Bureau close this Complaint with a finding of no fault on either Party's behalf.Thank you for your consideration in this matter, and please do not hesitate to call or write with any questions or concerns you may have.Sincerely,[redacted] M. [redacted], For the Dealership

Initial Business Response /* (1000, 5, 2015/10/09) */
Dear Ms. Robinson,
Please let this letter serve as the Dealership's Response to the Complaint filed with the Bureau by Mr. [redacted].
At the root of this Complaint is Mr. [redacted]'s belief that the Dealership wronged him by paying off...

his trade-in in a timely fashion and ultimately requiring that he bring the vehicle he believed he purchased back. This is all true; however, the reasons for all of this are completely different than what Mr. [redacted] alleges.
Mr. [redacted] bought a vehicle contingent upon funding by an accredited lending institution. Further, as he agreed and acknowledged by signing multiple times he was responsible for making the payments on his trade-in until the deal that he was attempting to do funded. Because of various issues that occurred that were outside the Dealership's control (ie the customer interview was not passed) the Dealership was unable to obtain financing. As a result, per the terms of the contract the Dealership requested that Mr. [redacted] return the vehicle.
Despite the fact that the Dealership did have Mr. [redacted] return the vehicle, they did not do anything improperly. As a result, it is the Dealership's belief that this matter should be closed with a finding of no fault on either Party's behalf.
Sincerely,
[redacted]
For the Dealership