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Lawton Truck Corp.

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Lawton Truck Corp. Reviews (11)

From: *** *** Date: Mon, Jan 19, at 2:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: "[email protected]" Thank you for your email
Magnolia refunded my money on January I appreciate the work you did in order to get my refund.Best regards.*** ***

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Our technician received approval from the customer before any work was started. We have a wrok order on file with customers signature on work order. .We certainly appreciate the feedback and comments. This is why we offer upfront guaranteed pricing before we start any work. We do advise all of...

our customers that our pricing structure is one that offers best in the business warranties and sometimes additional work that is completed at the time of service as well. . The parts can sometimes be a small portion of the total price when you consider the expense involved in dispatching a highly trained, background checked, drug tested, technician out to your home.  Our goal is to always go above and beyond to satisfy every client every single time.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution could be satisfactory to me.  As you know, it is still not working properly and I will have to waste more of my time this week with your company.  The incompetence level at your company is astounding for the type of work that you do and the length of time that you have been in business.  I should have been told in the beginning that you were not familiar with the type of system that I have so that I could find a more competent company.
Regards,
[redacted]

Upfront pricing and options were provided to customer. Customer accepted option to have thermostat installed for price quoted. We have documentation to prove customer accepted. Looking at the cost of the thermostat only is a small portion of the cost involved in sending a highly trained, background checked, drug tested technician to your home to perform the installation.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:INCORRECT again.  Magnolia did in fact agree to NOT deposit the check, after speaking with the Operations Manager, who's number is ###-###-####.  In that conversation, we discussed options and the final verbal agreement was that I was going to refuse service for that Saturday and that he agreed that Magnolia would NOT deposit the check based on those parameters.  I have text message proof of this as well.  I am not disputing the fact of water shut-off, however, because it was agreed the service was only partially completed, as DC WASA HAS confirmed that part of the service was to turn the water back on.  I was willing to pay for the services to turn the water back on, but because it was right in the middle of US Military orders, I had to get to my appointed place of duty.  So, based on these facts, please clarify with the Ops Manager, who's number I have provided above, to confirm that the specifics did in fact occur.  Thank you. Regards,
[redacted]

[redacted] I am in response of your complaint with the Revdex.com. I understand that we were called out for service by [redacted] at the location that you have indicated. We were never contacted by you, and you were not the client we worked with while onsite. We offered our...

customer multiple options and they agreed to only a few recommendations. We have now been contacted by yourself claiming to be the owner of the property asking to be refunded monies for work already completed and done for a different client at the same address. We cannot refunded you monies for work contracted by someone else. You also are unaware of any of the discussions our technician had with this particular client. In your letter to the Revdex.com you are claiming that another contractor came out to the property and is accusing us of tampering with the unit in order to take advantage of people. We take accusations as such very seriously and ask that you send over any and all documentation for our review. Unfortunately we were never contracted to do any work for you at this location, and cannot refund you for work agreed to and paid by others.

Date: Tue, Apr 19, 2016 at 8:41 AMSubject: Revdex.com resolved complaintsTo: "[redacted]@myRevdex.com.org" <[redacted]@myRevdex.com.org>David W[redacted]It was determined our technician made an error when pricing. We have returned the amount he has requested.This matter has been resolved

[To assist us in bringing this...

matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:the agreed upon price was 756 dollars your technician charged an extra 600+ for? I have not seen a bill or description let alone a picture of the work done. You adjusted the price because my roofer called you out. Please send proof you did something more than reattach our air conditioner. 
Regards,
[redacted]

We understand your frustration with your recent experience and as discussed with our Sales Manager we have offered a discount for the work performed & included the 2 years of additional maintenance requested. We have made special arrangements to perform the installation on the date you requested...

as well. Thank you for working with us to resolve your issue and please let us know if you have any additional concerns.

We are not showing in our system that we serviced this address for hvac: the last time we were out to this address was for drain cleaning in 2013.Please provide a copy of the work order the technician left at the time of service. Also please confirm the address you are providing is...

correct.Thank you

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Address: 580 Broadway, New York, New York, United States, 10012

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www.visionsource-reberrileyvisioncenter.com

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