Lawyers Title of Arizona Inc.

As stated in my previous complaint, a corrected final statement was never sent to me. I have received two final statements from Lawyers Title. One was received on 9/2/2016. The second one received on 9/9/2016. The second was received after speaking with Tanya on 9/9/2016. It was the exact same one that was sent on 9/2/2016. No corrections were made. The check I received for the seller's portion was 117,975.29. Both final statements sent by Lawyers Title show the amount as $118,220.29. I have called Lawyer's Title before contacting the Better Business to get a corrected final statement. Per my Real Estate agent, he went directly to Lawyer's Title in person on my behalf. Per my agent he was told by Tanya that she had already taken care of the matter and that computers don't make mistakesIf that is the case, the resolution for me would be Lawyer's Title either sending me a corrected final statement or if she insists that Lawyer's Title has not made a mistake, then I would like a check for the $differenceI have tried to call the Revdex.com, twice and left messages. I have both copies that I have received from Lawyer's Title and would be happy to fax them to you. I also have a copy of the deposit of the monies Lawyer's Title sent to mePlease let me know if there is anything else I can provide. I think what I'm asking for is pretty reasonable and straight forward. It is ridiculous that I have had to spend so much time trying to get this resolvedThank you for your help in this matter*** *** *** * ***

Lawyers Title (LT) was made aware by the Buyer’s Agent that the home warranty was missed at close of escrow. Upon notification, we contacted
*** *** *** *** (***) to cure the deficiency for this non-owner occupied investment property *** advised because the invoice was not paid at close of escrow, the refrigerator would not be covered by the warranty until the waiting period had passed. In good faith, LT agreed to hire a professional repairman and fix the issue at hand. *** *** *** *** *** was sent to diagnose and repair the refrigerator on 10/11/and the invoice was paid by LTAt that time it was determined a new control board would resolve the issue, which was immediately ordered and service was scheduled for 10/14/to install same When the repairman returned to install the control board, he immediately contacted LT and advised that someone had clipped wires off for the freezer evaporator fan motor harness and a hole was drilled from inside of the freezer box all the way to the outside of the unit, for which he stated “ rendered the refrigerator non-repairable”.
LT paid the $invoice for a new home warranty plan through *** *** *** *** and the $invoice for the repair service, and is further willing to pay the customer the amount of $which was the cost of control board and installationA copy of the invoice and work order are attached NOTE: Even if the home warranty had been put in place at close of escrow, it would not have covered the refrigerator due to the vandalism

It is unfortunate that our customer did not receive a copy of the amended document pursuant to her original request, and we apologize for the inconvenience.  Earlier this afternoon, our internal Escrow Administrator sent a copy of the amended "Final" combined settlement statement...

direct to the email address provided in the customers complaint.Lawyers Title has an outstanding reputation within the community and we regret that this issue wasn't resolved in a timely manner.

A phone call was made to the customer this morning as we were extremely concerned by her second complaint.  The customer acknowledged receive of our email, but was unaware of the "sender" and further indicated she was unable to open the "encrypted" message.  We explained that it is customary to deliver personal information via encrypted email and it was discussed and agreed upon that Lawyers Title will follow up by sending a copy of the adjusted settlement statement via U S mail at our earliest opportunity. 
After listening to the concerns of the customer, it is our decision to include a check for $245 as our "good will" gesture, which is equal  to the amount of the discrepancy mentioned in her original complaint. The check and settlement statement will be mailed the week of October 3, 2016.

Lawyers Title (LT) was made aware by the Buyer’s Agent that the home warranty was missed at close of escrow.  Upon notification, we contacted...

[redacted]) to cure the deficiency for this non-owner occupied investment property.    [redacted] advised because the invoice was not paid at close of escrow, the refrigerator would not be covered by the warranty until the waiting period had passed.  In good faith, LT agreed to hire a professional repairman and fix the issue at hand.  [redacted] was sent to diagnose and repair the refrigerator on 10/11/16 and the invoice was paid by LT. At that time it was determined a new control board would resolve the issue, which was immediately ordered and service was scheduled for 10/14/16 to install same.   When the repairman returned to install the control board, he immediately contacted LT and advised that someone had clipped wires off for the freezer evaporator fan motor harness and a hole was drilled from inside of the freezer box all the way to the outside of the unit, for which he stated “ rendered the refrigerator non-repairable”. 
LT paid the $535 invoice for a new home warranty plan through [redacted] and the $89 invoice for the repair service, and is further willing to pay the customer the amount of $376.14 which was the cost of control board and installation.
A copy of the invoice and work order are attached.
NOTE: Even if the home warranty had been put in place at close of escrow, it would not have covered the refrigerator due to the vandalism.

It is unfortunate that our customer did not receive a copy of the amended document pursuant to her original request, and we apologize for the inconvenience.  Earlier this afternoon, our internal Escrow Administrator sent a copy of the amended "Final" combined settlement statement...

direct to the email address provided in the customers complaint.Lawyers Title has an outstanding reputation within the community and we regret that this issue wasn't resolved in a timely manner.

As stated in my previous complaint, a corrected final statement was never sent to me.  I have received two final statements from Lawyers Title.  One was received on 9/2/2016.  The second one received on 9/9/2016.  The second was received after speaking with Tanya on 9/9/2016.  It was the exact same one that was sent on 9/2/2016.  No corrections were made.  The check I received for the seller's portion was 117,975.29.  Both final statements sent by Lawyers Title show the amount as $118,220.29.  I have called Lawyer's Title before contacting the Better Business to get a corrected final statement.  Per my Real Estate agent, he went directly to Lawyer's Title in person on my behalf. Per my agent he was told by Tanya that she had already taken care of the matter and that computers don't make mistakes.
If that is the case, the resolution for me would be Lawyer's Title either sending me a corrected final statement or if she insists that Lawyer's Title has not made a mistake, then I would like a check for the $245 difference.
I have tried to call the Revdex.com, twice and left 2 messages.  I have both copies that I have received from Lawyer's Title and would be happy to fax them to you.  I also have a copy of the deposit of the monies Lawyer's Title sent to me.
Please let me know if there is anything else I can provide.  I think what I'm asking for is pretty reasonable and straight forward.  It is ridiculous that I have had to spend so much time trying to get this resolved.
Thank you for your help in this matter.

A phone call was made to the customer this morning as we were extremely concerned by her second complaint.  The customer acknowledged receive of our email, but was unaware of the "sender" and further indicated she was unable to open the "encrypted" message.  We explained that it is customary to deliver personal information via encrypted email and it was discussed and agreed upon that Lawyers Title will follow up by sending a copy of the adjusted settlement statement via U S mail at our earliest opportunity. 
After listening to the concerns of the customer, it is our decision to include a check for $245 as our "good will" gesture, which is equal  to the amount of the discrepancy mentioned in her original complaint. The check and settlement statement will be mailed the week of October 3, 2016.