It is unfortunate that our customer did not receive a copy of the amended document pursuant to her original request, and we apologize for the inconvenience Earlier this afternoon, our internal Escrow Administrator sent a copy of the amended "Final" combined settlement statement direct to the email address provided in the customers complaint.Lawyers Title has an outstanding reputation within the community and we regret that this issue wasn't resolved in a timely manner
A phone call was made to the customer this morning as we were extremely concerned by her second complaint The customer acknowledged receive of our email, but was unaware of the "sender" and further indicated she was unable to open the "encrypted" message We explained that it is customary to deliver personal information via encrypted email and it was discussed and agreed upon that Lawyers Title will follow up by sending a copy of the adjusted settlement statement via U S mail at our earliest opportunity After listening to the concerns of the customer, it is our decision to include a check for $as our "good will" gesture, which is equal to the amount of the discrepancy mentioned in her original complaintThe check and settlement statement will be mailed the week of October 3,
It is unfortunate that our customer did not receive a copy of the amended document pursuant to her original request, and we apologize for the inconvenience Earlier this afternoon, our internal Escrow Administrator sent a copy of the amended "Final" combined settlement statement direct to the email address provided in the customers complaint.Lawyers Title has an outstanding reputation within the community and we regret that this issue wasn't resolved in a timely manner
A phone call was made to the customer this morning as we were extremely concerned by her second complaint The customer acknowledged receive of our email, but was unaware of the "sender" and further indicated she was unable to open the "encrypted" message We explained that it is customary to deliver personal information via encrypted email and it was discussed and agreed upon that Lawyers Title will follow up by sending a copy of the adjusted settlement statement via U S mail at our earliest opportunity After listening to the concerns of the customer, it is our decision to include a check for $as our "good will" gesture, which is equal to the amount of the discrepancy mentioned in her original complaintThe check and settlement statement will be mailed the week of October 3,