Layer3 TV, Inc.

March 15, Revdex.com Serving Denver/Boulder EFlorida Ave., SteDenver, Colorado Re: Complaint ID *** *** *** *** *** *** *** ***
*** ** *** Dear Sir/Madam: This letter is in response to the above-referenced complaint filed by *** *** (“Subscriber”) LayerTV takes all complaints very seriously, and I have reviewed Subscriber’s complaint along with the corresponding account informationBased on my review, and after confirming again with the applicable parcel delivery service, it appears that Subscriber has not, in fact, returned any equipment to LayerTV as a result of Subscriber’s cancellation of service After Subscriber’s rejection of LayerTV’s previous response, our team reached out again to the parcel delivery service and confirmed that no package containing the information associated with the LayerTV-provided shipping label (which Subscriber asserts in the complaint was the method used for return) was ever entered into their delivery/tracking system, and Subscriber’s equipment is not reflected in LayerTV’s current inventory Further, Subscriber has not produced any supporting evidence or documentation indicating that any equipment was shipped back to LayerTVIf Subscriber possesses any supporting evidence or documentation indicating that an equipment return was initiated or completed with a parcel delivery service, LayerTV respectfully requests that it be provided to the company for tracking and inventory purposes, as well as to consider whether to issue a refund to Subscriber for the amount in disputeUnless and until such documentation is provided, LayerTV considers the charges billed to Subscriber to be valid and no refund will be issued I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at [email protected] Thank you, Austin G*** Corporate Counsel

I had Layer3tv installed last week, Friday, June and it has been problematic ever since1st problem the service has an automatic function called 'energy saver' that requires the user to hit a button on the remote every minutes otherwise it stops sending a signal or goes into sleep modeThere is no way to disable this function nor for the user to set the time/frequency2nd problem, the Layer3tv modem box has to be rebooted every morningYou cannot just turn on your tv and expect to see programsWhen I've called tech support they blame it on the internet connectionI have had my internet, provider, NEXT LIGHT verify and confirm that my signal is strong and am using the router they recommend, NetGear NightHawkThe problem is with Layer3tvThe Layer3tv people claim that they are still 'testing'! I think that they are marketing a service that is NOT ready for optimal useThey are selling this service for a discounted rate of $74.99/month! They should market it as an R&D productThe remote control is has tiny print that requires a magnifying lens to see it The appearance of the Guide Grid on the tv screen is poorly designed, small white font on a gray background...The picture quality is good (the only thing Layer3tv has going for it) Otherwise it is a messWhat a disappointmentI had higher expectationsDon't waste your time or money

February 27, Revdex.com Serving Denver/Boulder EFlorida Ave., SteDenver, Colorado Re: Complaint ID *** *** *** *** *** *** *** ***
*** ** *** Dear Sir/Madam: This letter is in response to the above-referenced complaint filed by *** *** (“Subscriber”) LayerTV takes all complaints very seriously, and I have reviewed Subscriber’s complaint along with the corresponding account informationBased on my review, and after confirming with the applicable parcel delivery service, it appears that Subscriber has not, in fact, returned any equipment to LayerTV as a result of Subscriber’s cancellation of service The parcel delivery service has no record of any shipment using the shipping label provided to Subscriber by LayerTV (which Subscriber asserts in the complaint was the method used for return), and LayerTV has no record of receiving such equipment from SubscriberFurther, Subscriber has not produced any supporting evidence or documentation indicating that any equipment was shipped back to LayerTVAdditionally, in processing Subscriber’s cancellation request, LayerTV allowed Subscriber more than four months to return the equipment before charging Subscriber’s account for the cost of the equipment If Subscriber possesses any supporting evidence or documentation indicating that an equipment return was initiated or completed with a parcel delivery service, LayerTV respectfully requests that it be provided to the company for tracking and inventory purposes, as well as to consider whether to issue a refund to Subscriber for the amount in disputeUnless and until such documentation is provided, LayerTV considers the charges billed to Subscriber to be valid and no refund will be issued I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at [email protected] Thank you, /s/ Austin G*** Austin G*** Corporate Counsel

February 2, Revdex.com Serving Denver/Boulder EFlorida Ave., SteDenver, Colorado Re: Complaint ID *** *** *** *** *** ***
*** ** *** Dear Sir/Madam: This letter is in response to the above-referenced
complaint filed by Mr*** *** LayerTV takes all complaints very seriously, and I have reviewed Mr***’s complaint along with his account informationAfter several discussions with LayerTV customer care agents concerning a possible wireless lite box malfunction that began around January 11, 2018, LayerTV became aware that Mr*** had constructed a home network configuration that was incompatible with LayerTV’s video delivery process and Terms and Conditions of Service, and such configuration was different than the one that existed when his LayerTV service was activatedIt appears that Mr***’s recent changes to his home network configuration caused the issue with his wireless lite box It is my understanding that Mr*** has now made further adjustments to his home network configuration, which is again compatible with LayerTV’s video delivery process and Terms and Conditions of Service, and he is now able to view video content on LayerTV’s platform without issueIn an effort to remedy any inconvenience caused by this issue, LayerTV will apply a credit of $(the monthly cost for the wireless lite box) to Mr***’s monthly bill for each of February, March and April Further, unlike the rest of the cable industry, LayerTV does not require our subscribers to enter into lengthy contracts when signing up for our serviceAs such, Mr*** is party to a month-to-month contract for our cable television service and may cancel his subscription at any time with no penalties I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at [email protected] Thank you, Austin G*** Corporate Counsel

Complaint: [redacted]
I am rejecting this response because:
Austin G[redacted] is not a subject matter expert on the subject of network security. I have a background in security engineering (EE and MSE degrees) and have patents in the area of secure communications. G[redacted] has not professionally referenced any of the "subject matter experts" Layer3 claims to have consulted nor has Layer3 ever made a constructive effort to show how they secure their hardware. The network which is used by the Layer3 is FIOS which is not a "secure" network as referenced by G[redacted].The refund is reasonable considering I have lost ALL of my programming and will miss seasons of network television programming.G[redacted] is not a security expert and should refrain from making such statements or referring to unidentified parties that he claims to be experts in security.
Sincerely,
[redacted]

March 16, 2018   Revdex.com Serving Denver/Boulder 3801 E. Florida Ave., Ste. 350 Denver, Colorado 80210   Re: Complaint ID [redacted]
[redacted]   Dear Sir/Madam:   This letter is in response to the above-referenced complaint filed by [redacted] (“Subscriber”).   Layer3 TV takes all complaints very seriously, and I have reviewed Subscriber’s complaint along with the corresponding account information. Layer3 TV relies on a secure network for its video distribution service and relies on subject matter experts to advise on decisions impacting network security, including decisions related to firmware upgrades detailed in the complaint. The Layer3 TV personnel responsible for these decisions rejects the validity of the claims made by Subscriber.   It is my understanding that, after filing the above-referenced complaint, Subscriber subsequently cancelled service with Layer3 TV. In a showing of goodwill, Layer3 TV has refunded the amount charged on Subscriber’s February 2018 bill, which totaled $91.60. Layer3 TV believes it has exhausted all available remedies with respect to Subscriber’s complaint and considers this matter closed.   Unlike the rest of the cable industry, Layer3 TV does not require our subscribers to enter into lengthy contracts when signing up for our service. As such, Subscriber was party to a month-to-month contract for our cable television service and was able to cancel their subscription at any time without incurring penalties.   I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at [email protected].     Thank you,   Austin G[redacted] Corporate Counsel

I do not accept this response. I dropped their equipment off at [redacted]. I do not have their equipment. I have no use or reason to keep their equipment. Why would I steal something that is worthless?Avoid this company 
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

February 27, 2018   Revdex.com Serving Denver/Boulder [redacted]   Re: Complaint ID [redacted]   Dear Sir/Madam:   This letter is in response to the...

above-referenced complaint filed by [redacted] (“Subscriber”).   Layer3 TV takes all complaints very seriously, and I have reviewed Subscriber’s complaint along with the corresponding account information. Based on my review, and after confirming with the applicable parcel delivery service, it appears that Subscriber has not, in fact, returned any equipment to Layer3 TV as a result of Subscriber’s cancellation of service.   The parcel delivery service has no record of any shipment using the shipping label provided to Subscriber by Layer3 TV (which Subscriber asserts in the complaint was the method used for return), and Layer3 TV has no record of receiving such equipment from Subscriber. Further, Subscriber has not produced any supporting evidence or documentation indicating that any equipment was shipped back to Layer3 TV. Additionally, in processing Subscriber’s cancellation request, Layer3 TV allowed Subscriber more than four months to return the equipment before charging Subscriber’s account for the cost of the equipment.   If Subscriber possesses any supporting evidence or documentation indicating that an equipment return was initiated or completed with a parcel delivery service, Layer3 TV respectfully requests that it be provided to the company for tracking and inventory purposes, as well as to consider whether to issue a refund to Subscriber for the amount in dispute. Unless and until such documentation is provided, Layer3 TV considers the charges billed to Subscriber to be valid and no refund will be issued.   I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at [redacted]   Thank you,   /s/ [redacted]   [redacted] Corporate Counsel

I do not accept this response. I dropped their equipment off at UPS. I do not have their equipment. I have no use or reason to keep their equipment. Why would I steal something that is worthless?Avoid this company 
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

February 9, 2018   Revdex.com Serving Denver/Boulder 3801 E. Florida Ave., Ste. 350 Denver, Colorado 80210   Re: Complaint ID [redacted]   Dear Sir/Madam:   This letter is in response to the...

above-referenced complaint filed by [redacted] (“Subscriber”).   Layer3 TV takes all complaints very seriously, and I have reviewed Subscriber’s complaint along with the corresponding account information. Based on Subscriber’s complaint as reference above, Subscriber disputes Layer3 TV’s ability to continue to charge a credit or debit card that Subscriber added to their account as an authorized payment method.   Pursuant to Section 7 of Layer3 TV’s Terms and Conditions of Service, which all subscribers must agree to upon signing up for service, each subscriber is responsible for maintaining and updating the credit or debit card information on file. By adding a credit or debit card to an account, Subscriber authorized Layer3 TV to bill such card for Layer3 TV’s service.   After Subscriber contacted Layer3 TV’s customer care center detailing their issue with our billing practices as it related to Subscriber’s account, Layer3 TV offered to refund the amount charged on the disputed card, in favor of charging another card for the same amount. Subscriber, however, refused this offer. Because the charges associated with Subscriber’s account are valid, Layer3 TV will not issue a refund.   Unlike the rest of the cable industry, Layer3 TV does not require our subscribers to enter into lengthy contracts when signing up for our service. As such, Subscriber is party to a month-to-month contract for our cable television service and may cancel their subscription at any time with no penalties.   I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at [email protected].   Thank you,   Austin G[redacted] Corporate Counsel