I had Layer3tv installed last week, Friday, June and it has been problematic ever since1st problem the service has an automatic function called 'energy saver' that requires the user to hit a button on the remote every minutes otherwise it stops sending a signal or goes into sleep modeThere is no way to disable this function nor for the user to set the time/frequency2nd problem, the Layer3tv modem box has to be rebooted every morningYou cannot just turn on your tv and expect to see programsWhen I've called tech support they blame it on the internet connectionI have had my internet, provider, NEXT LIGHT verify and confirm that my signal is strong and am using the router they recommend, NetGear NightHawkThe problem is with Layer3tvThe Layer3tv people claim that they are still 'testing'! I think that they are marketing a service that is NOT ready for optimal useThey are selling this service for a discounted rate of $74.99/month! They should market it as an R&D productThe remote control is has tiny print that requires a magnifying lens to see it The appearance of the Guide Grid on the tv screen is poorly designed, small white font on a gray background...The picture quality is good (the only thing Layer3tv has going for it) Otherwise it is a messWhat a disappointmentI had higher expectationsDon't waste your time or money
I do not accept this responseI dropped their equipment off at ***I do not have their equipmentI have no use or reason to keep their equipmentWhy would I steal something that is worthless?Avoid this company Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] ***
February 27, Revdex.com Serving Denver/Boulder [redacted] Re: Complaint ID [redacted] Dear Sir/Madam: This letter is in response to the above-referenced complaint filed by [redacted] (“Subscriber”) LayerTV takes all complaints very seriously, and I have reviewed Subscriber’s complaint along with the corresponding account informationBased on my review, and after confirming with the applicable parcel delivery service, it appears that Subscriber has not, in fact, returned any equipment to LayerTV as a result of Subscriber’s cancellation of service The parcel delivery service has no record of any shipment using the shipping label provided to Subscriber by LayerTV (which Subscriber asserts in the complaint was the method used for return), and LayerTV has no record of receiving such equipment from SubscriberFurther, Subscriber has not produced any supporting evidence or documentation indicating that any equipment was shipped back to LayerTVAdditionally, in processing Subscriber’s cancellation request, LayerTV allowed Subscriber more than four months to return the equipment before charging Subscriber’s account for the cost of the equipment If Subscriber possesses any supporting evidence or documentation indicating that an equipment return was initiated or completed with a parcel delivery service, LayerTV respectfully requests that it be provided to the company for tracking and inventory purposes, as well as to consider whether to issue a refund to Subscriber for the amount in disputeUnless and until such documentation is provided, LayerTV considers the charges billed to Subscriber to be valid and no refund will be issued I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at [redacted] Thank you, /s/ [redacted] [redacted] Corporate Counsel
February 9, Revdex.com Serving Denver/Boulder EFlorida Ave., SteDenver, Colorado Re: Complaint ID [redacted] Dear Sir/Madam: This letter is in response to the above-referenced complaint filed by [redacted] (“Subscriber”) LayerTV takes all complaints very seriously, and I have reviewed Subscriber’s complaint along with the corresponding account informationBased on Subscriber’s complaint as reference above, Subscriber disputes LayerTV’s ability to continue to charge a credit or debit card that Subscriber added to their account as an authorized payment method Pursuant to Section of LayerTV’s Terms and Conditions of Service, which all subscribers must agree to upon signing up for service, each subscriber is responsible for maintaining and updating the credit or debit card information on fileBy adding a credit or debit card to an account, Subscriber authorized LayerTV to bill such card for LayerTV’s service After Subscriber contacted LayerTV’s customer care center detailing their issue with our billing practices as it related to Subscriber’s account, LayerTV offered to refund the amount charged on the disputed card, in favor of charging another card for the same amountSubscriber, however, refused this offerBecause the charges associated with Subscriber’s account are valid, LayerTV will not issue a refund Unlike the rest of the cable industry, LayerTV does not require our subscribers to enter into lengthy contracts when signing up for our serviceAs such, Subscriber is party to a month-to-month contract for our cable television service and may cancel their subscription at any time with no penalties I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at [email protected] Thank you, Austin G [redacted] Corporate Counsel
I do not accept this responseI dropped their equipment off at UPSI do not have their equipmentI have no use or reason to keep their equipmentWhy would I steal something that is worthless?Avoid this company Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] ***
I had Layer3tv installed last week, Friday, June and it has been problematic ever since1st problem the service has an automatic function called 'energy saver' that requires the user to hit a button on the remote every minutes otherwise it stops sending a signal or goes into sleep modeThere is no way to disable this function nor for the user to set the time/frequency2nd problem, the Layer3tv modem box has to be rebooted every morningYou cannot just turn on your tv and expect to see programsWhen I've called tech support they blame it on the internet connectionI have had my internet, provider, NEXT LIGHT verify and confirm that my signal is strong and am using the router they recommend, NetGear NightHawkThe problem is with Layer3tvThe Layer3tv people claim that they are still 'testing'! I think that they are marketing a service that is NOT ready for optimal useThey are selling this service for a discounted rate of $74.99/month! They should market it as an R&D productThe remote control is has tiny print that requires a magnifying lens to see it The appearance of the Guide Grid on the tv screen is poorly designed, small white font on a gray background...The picture quality is good (the only thing Layer3tv has going for it) Otherwise it is a messWhat a disappointmentI had higher expectationsDon't waste your time or money
I do not accept this responseI dropped their equipment off at ***I do not have their equipmentI have no use or reason to keep their equipmentWhy would I steal something that is worthless?Avoid this company Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] ***
February 27, Revdex.com Serving Denver/Boulder [redacted] Re: Complaint ID [redacted] Dear Sir/Madam: This letter is in response to the above-referenced complaint filed by [redacted] (“Subscriber”) LayerTV takes all complaints very seriously, and I have reviewed Subscriber’s complaint along with the corresponding account informationBased on my review, and after confirming with the applicable parcel delivery service, it appears that Subscriber has not, in fact, returned any equipment to LayerTV as a result of Subscriber’s cancellation of service The parcel delivery service has no record of any shipment using the shipping label provided to Subscriber by LayerTV (which Subscriber asserts in the complaint was the method used for return), and LayerTV has no record of receiving such equipment from SubscriberFurther, Subscriber has not produced any supporting evidence or documentation indicating that any equipment was shipped back to LayerTVAdditionally, in processing Subscriber’s cancellation request, LayerTV allowed Subscriber more than four months to return the equipment before charging Subscriber’s account for the cost of the equipment If Subscriber possesses any supporting evidence or documentation indicating that an equipment return was initiated or completed with a parcel delivery service, LayerTV respectfully requests that it be provided to the company for tracking and inventory purposes, as well as to consider whether to issue a refund to Subscriber for the amount in disputeUnless and until such documentation is provided, LayerTV considers the charges billed to Subscriber to be valid and no refund will be issued I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at [redacted] Thank you, /s/ [redacted] [redacted] Corporate Counsel
February 9, Revdex.com Serving Denver/Boulder EFlorida Ave., SteDenver, Colorado Re: Complaint ID [redacted] Dear Sir/Madam: This letter is in response to the above-referenced complaint filed by [redacted] (“Subscriber”) LayerTV takes all complaints very seriously, and I have reviewed Subscriber’s complaint along with the corresponding account informationBased on Subscriber’s complaint as reference above, Subscriber disputes LayerTV’s ability to continue to charge a credit or debit card that Subscriber added to their account as an authorized payment method Pursuant to Section of LayerTV’s Terms and Conditions of Service, which all subscribers must agree to upon signing up for service, each subscriber is responsible for maintaining and updating the credit or debit card information on fileBy adding a credit or debit card to an account, Subscriber authorized LayerTV to bill such card for LayerTV’s service After Subscriber contacted LayerTV’s customer care center detailing their issue with our billing practices as it related to Subscriber’s account, LayerTV offered to refund the amount charged on the disputed card, in favor of charging another card for the same amountSubscriber, however, refused this offerBecause the charges associated with Subscriber’s account are valid, LayerTV will not issue a refund Unlike the rest of the cable industry, LayerTV does not require our subscribers to enter into lengthy contracts when signing up for our serviceAs such, Subscriber is party to a month-to-month contract for our cable television service and may cancel their subscription at any time with no penalties I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at [email protected] Thank you, Austin G [redacted] Corporate Counsel
I do not accept this responseI dropped their equipment off at UPSI do not have their equipmentI have no use or reason to keep their equipmentWhy would I steal something that is worthless?Avoid this company Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] ***