LayerTV

March 15, Revdex.com Serving Denver/Boulder EFlorida Ave., SteDenver, Colorado Re: Complaint ID [redacted] Dear Sir/Madam: This letter is in response to the above-referenced complaint filed by [redacted] (“Subscriber”) LayerTV takes all complaints very seriously, and I have reviewed Subscriber’s complaint along with the corresponding account informationBased on my review, and after confirming again with the applicable parcel delivery service, it appears that Subscriber has not, in fact, returned any equipment to LayerTV as a result of Subscriber’s cancellation of service After Subscriber’s rejection of LayerTV’s previous response, our team reached out again to the parcel delivery service and confirmed that no package containing the information associated with the LayerTV-provided shipping label (which Subscriber asserts in the complaint was the method used for return) was ever entered into their delivery/tracking system, and Subscriber’s equipment is not reflected in LayerTV’s current inventory Further, Subscriber has not produced any supporting evidence or documentation indicating that any equipment was shipped back to LayerTVIf Subscriber possesses any supporting evidence or documentation indicating that an equipment return was initiated or completed with a parcel delivery service, LayerTV respectfully requests that it be provided to the company for tracking and inventory purposes, as well as to consider whether to issue a refund to Subscriber for the amount in disputeUnless and until such documentation is provided, LayerTV considers the charges billed to Subscriber to be valid and no refund will be issued I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at [email protected] Thank you, Austin G [redacted] Corporate Counsel

Complaint: [redacted] I am rejecting this response because: Austin G [redacted] is not a subject matter expert on the subject of network securityI have a background in security engineering (EE and MSE degrees) and have patents in the area of secure communicationsG [redacted] has not professionally referenced any of the "subject matter experts" Layerclaims to have consulted nor has Layerever made a constructive effort to show how they secure their hardwareThe network which is used by the Layeris FIOS which is not a "secure" network as referenced by G***.The refund is reasonable considering I have lost ALL of my programming and will miss seasons of network television programming.G [redacted] is not a security expert and should refrain from making such statements or referring to unidentified parties that he claims to be experts in security Sincerely, [redacted] ***

March 16, Revdex.com Serving Denver/Boulder EFlorida Ave., SteDenver, Colorado Re: Complaint ID [redacted] Dear Sir/Madam: This letter is in response to the above-referenced complaint filed by [redacted] (“Subscriber”) LayerTV takes all complaints very seriously, and I have reviewed Subscriber’s complaint along with the corresponding account informationLayerTV relies on a secure network for its video distribution service and relies on subject matter experts to advise on decisions impacting network security, including decisions related to firmware upgrades detailed in the complaintThe LayerTV personnel responsible for these decisions rejects the validity of the claims made by Subscriber It is my understanding that, after filing the above-referenced complaint, Subscriber subsequently cancelled service with LayerTVIn a showing of goodwill, LayerTV has refunded the amount charged on Subscriber’s February bill, which totaled $LayerTV believes it has exhausted all available remedies with respect to Subscriber’s complaint and considers this matter closed Unlike the rest of the cable industry, LayerTV does not require our subscribers to enter into lengthy contracts when signing up for our serviceAs such, Subscriber was party to a month-to-month contract for our cable television service and was able to cancel their subscription at any time without incurring penalties I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at [email protected] Thank you, Austin G [redacted] Corporate Counsel