LAZ Parking Midwest LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 6, 2015/11/16) */ Mr [redacted] , I'm sorry about the inconvenience that has arisen from the use of the mobile pay application at one of our locationsPlease provide us the violation number so that we may researchWe are more than willing to void this violation should we be able to see payment was madeI do apologize if you have already sent information to PRRS regarding this but please send this information directly to us at Alpha ParkPlease email the violation number to me at ***@alphaparkco.com Initial Consumer Rebuttal / [redacted] (2000, 9, 2015/11/17) */ (The consumer indicated he/she ACCEPTED the response from the business.) [redacted] resolved successfullyI remain irritated that this company so easily charges $for allegedly improperly parking at a lot that costs $and that immediately sends fines to a debt collector, but I don't expect to have to worry about that anymore

Initial Business Response / [redacted] (1000, 6, 2015/09/10) */ The violation, XXXXXXXX, will be voidedThe receipt did not reflect the correct expiration time for payment received; our employee obviously saw the expiration time and did not recognize the small print of a hour purchase We will issue an $refundAlthough instead of choosing the All Day Rate for $the customer appeared to have chosen the hour rate listed on the machine for $There was no intentional overcharge that occurred, several other customers that day paid the all day rate of $We do not run scams, our prices are posted on the rate panels as well as there are clear selections on the screen prior to payment We will use the address provided in this complaint to issue the refund check of $Please allow 7-business days for the check to arrive I apologize that an error was made and the inconvenience that it caused youPlease do not hesitate to contact us directly should you ever have a concern regarding our service in the futureWe take pride in our customer service and never want issues to escalate to this point, we would rather talk to you in person to resolve Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/09/15) */ (The consumer indicated he/she ACCEPTED the response from the business.)

We apologize that the original dispute was not handled correctly by PRRSAs a monthly parker at the lot these violations should have been waived with no fee requiredPlease provide us the violation number(s) so that we may follow up with PRRS and ensure they are voided in the systemIf you are
having trouble with your hang tag staying on your rearview mirror you can simply place the permit on your dash (our team just has to be able to see the permit)If you have any other issues concerning parking at the lot please feel free to contact Alpha Park directly at *** or at [email protected] We are always happy to help our customers, we simply need to be given the opportunity to discuss the situation

Initial Business Response /* (1000, 6, 2015/10/14) */
It is correct that this location does not yet have the instruction sign posted at the machine and this will be corrected quickly. To note however, the receipt clearly states on the top to display the receipt on dash. We will void the violation...

and correct the lack of a sign at the pay station. We do need the violation number; I do not see it listed in this complaint. I will email [redacted] to get the violation number so we can complete the process. I apologized for the confusion and inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I do believe that they should adjust their signage on the property, rather than giving tickets to people who honestly believe that they are not doing anything wrong.
Sincerely,
[redacted]

Thank you for the opportunity to respond. It appears that you were in contact with [redacted] the administrator of our violations. If there ever is an issue please contact us directly (Alpha Park) for assistance, we are always happy to assist. We will void this violation as a courtesy, there is nothing...

further that you need to do. The owner of the parking lot does not want multiple stays on the lot in the visitor spaces as the spirit of those spaces are for building visitors who must briefly visit a tenant of the building. Parking in those spaces on multiple occasions throughout the day is not permitted. Again, please feel free to contact us if you have any questions.

Initial Business Response /* (1000, 6, 2015/11/26) */
Mr. [redacted],
I am sorry for the lack of service by PRRS if you did indeed provide proof of purchase. Could you please send directly to me the back up that you provided to PRRS so that I can review and clear this violation if the back up...

indeed shows what you have described. If you did purchase parking the violation should not have been reduced, it should have been voided. You can send that information to me at [redacted]@alphaparkco.com.
Thank you.
Initial Consumer Rebuttal /* (2000, 8, 2015/12/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
After a one sided email conversation with the manager I accept that this matter has been resolved. It would have been great if the manager ever emailed me back but I guess that would have been too much effort on his part.
I would also like to add that I find it down right offensive that they say in an email that they are doing this as a 'courtesy' This is an actual quote from the email I received. "Our office has received authorization to dismiss this notice as a courtesy."
They way that they make it sound is that I am in the wrong and that they are only doing this as a courtesy because I went to the Revdex.com. IF they did their jobs right in the first place none of this would have ever happened.
I am disgusted by their customer service and do not understand how they have an A+ rating with the Revdex.com. This is a company who will do whatever they can to collect more money from people who park in their parking lot.

Initial Business Response /* (1000, 6, 2015/09/10) */
The violation, XXXXXXXX, will be voided. The receipt did not reflect the correct expiration time for payment received; our employee obviously saw the expiration time and did not recognize the small print of a 24 hour purchase.
We will issue...

an $8.00 refund. Although instead of choosing the All Day Rate for $12 the customer appeared to have chosen the 24 hour rate listed on the machine for $20. There was no intentional overcharge that occurred, several other customers that day paid the all day rate of $12. We do not run scams, our prices are posted on the rate panels as well as there are clear selections on the screen prior to payment.
We will use the address provided in this complaint to issue the refund check of $8.00. Please allow 7-10 business days for the check to arrive.
I apologize that an error was made and the inconvenience that it caused you. Please do not hesitate to contact us directly should you ever have a concern regarding our service in the future. We take pride in our customer service and never want issues to escalate to this point, we would rather talk to you in person to resolve.
Initial Consumer Rebuttal /* (2000, 8, 2015/09/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Mr. [redacted], I'm sorry that I could not return your phone call from one hour and two minutes ago to assist you in this matter. I understand that you saw the advertised $10 Commuter Special rate sign that is in front of the garage.  The sign also states that it is an ONLINE ONLY rate. Although you...

did not make the purchase online I am happy to refund the difference that you had to pay, $10.00.I will use the information from this case to mail you a $10 refund. Please allow 7-10 business days to receive the check at the address you listed.I'm sorry for the inconvenience, thank you for contacting us.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Initial Business Response /* (1000, 6, 2015/11/16) */
Mr. [redacted],
I'm sorry about the inconvenience that has arisen from the use of the mobile pay application at one of our locations. Please provide us the violation number so that we may research. We are more than willing to void this...

violation should we be able to see payment was made. I do apologize if you have already sent information to PRRS regarding this but please send this information directly to us at Alpha Park. Please email the violation number to me at [redacted]@alphaparkco.com.
Initial Consumer Rebuttal /* (2000, 9, 2015/11/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
[redacted] resolved successfully. I remain irritated that this company so easily charges $63 for allegedly improperly parking at a lot that costs $3 and that immediately sends fines to a debt collector, but I don't expect to have to worry about that anymore.

Initial Business Response /* (1000, 6, 2015/12/03) */
I have reached out to Ms. [redacted] for information on the violation dispute via her email. If she would please contact me I am happy to assist her.