LazBoy Furniture Galleries

September 9, Dear [redacted] ***,This letter Is In reference to ID [redacted] from [redacted] at [redacted] , VA ***[redacted] contacted the store within three days of their purchase hoping to exchange the item they had delivered to a larger model.The sales associate that answered the phone did his due diligence in advising the [redacted] 's of their terms and conditions to pay the restocking fee and services and delivery, The sales associate did not partner with the store manager after they took the callWhile we all have to adhere to company policy, there is always a partnership between the consumer and the store to the best of the company’s ability to create a positive experience and outcome.Since receiving the letter from the Revdex.com, I have contacted the customer and opened dialogue offering to exchange their recliner for one more suitable and also to waive any new delivery fees that may applyI asked them to work through the store manager first to resolve any concerns to allow us the opportunity to resolve a matter such as this,Respectfully Submitted,Peggy D Store Manager La-Z-Boy Furniture Gallery

July 17, In response to your letter dated 6/22/15, please be advised that on 7/09/we contacted the customer and as a courtesy we have ordered her a new storage console in lieu of our repair policyThe new storage console is due to ship around the week of 8/24/Once it received at our distribution center we will contact the customer to schedule the exchangeEnclosed is a copy of her sales ticket showing the exchange.Should you need additional information please contact me at your convenience.Sincerely,Karen VCustomer Service Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me as long as they complete the repair as they state they willThey stated it would take 10-business days to order the repair parts which is right in the middle of our family vacation so we asked them to hold off so the parts would arrive after 07/which they agreed to doWe are hopeful that they will follow through on this Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] My furniture that I purchased has been broken since March during deliveryI have been waiting for them to send the correct parts to repair it since that dateThe piece they are suggesting to be delivered is not the only piece missing and damagedI have contacted them numerous times which is why I informed Revdex.com of my complaintsThey sent a person to my house June 19th to fix the broken pieces but they did not have the correct equipment ordered, which leads me to nowI am still waiting for repairs and the correct pieces to be delivered so they can fix the various problems I've had since the day of delivery Complaint: [redacted] I am rejecting this response because: Regards, [redacted]

--------- Forwarded message ----------From: Karen V***Date: Tue, Aug 25, at 1:PMSubject: FW: *** *** ID ***To: ***@myRevdex.com.orgHi ***Please confirm receipt, I typed your address wrong three times From: Karen V*** [mailto:***@lazboypa.com] Sent: Tuesday, August 25, 1:PMTo: '***@mybb.org' Subject: FW: *** *** ID *** From: Karen V*** [mailto:***@lazboypa.com] Sent: Tuesday, August 25, 1:PMTo: '***@myRevdex.com.rog' Subject: *** *** ID *** Hi ***, I am emailing you to give you an update.As stated in my last letter we are exchanging the one unit. It has shipped and due to land at our distribution center next week. Once is lands we will contact the customer to schedule her exchange. Customer also has a service appointment scheduled for 9/with our Comfort Care department for repair to her furniture SincerelyKaren V***Customer Service Manager

July 17, 2015In response to your letter dated 6/22/15, please be advised that on 7/09/we contacted the customer and as a courtesy we have ordered her a new storage console in lieu of our repair policy.The new storage console is due to ship around the week of 8/24/Once it received at
our distribution center we will contact the customer to schedule the exchangeEnclosed is a copy of her sales ticket showing the exchange.Should you need additional information please contact me at your convenience.Sincerely,Karen V.Customer Service Manager

--------- Forwarded message ----------From: Karen V***Date: Tue, Aug 25, at 1:PMSubject: FW: *** *** ID ***To: ***@myRevdex.com.org
Hi ***
Please confirm receipt, I typed your address wrong three times
From: Karen V*** [mailto:***@lazboypa.com] Sent: Tuesday, August 25, 1:PMTo: '***@mybb.org' Subject: FW: *** *** ID ***
From: Karen V*** [mailto:***@lazboypa.com] Sent: Tuesday, August 25, 1:PMTo: '***@myRevdex.com.rog' Subject: *** *** ID ***
Hi ***,
I am emailing you to give you an updateAs stated in my last letter we are exchanging the one unit. It has shipped and due to land at our distribution center next week. Once is lands we will contact the customer to schedule her exchange. Customer also has a service appointment scheduled for 9/with our Comfort Care department for repair to her furniture
Sincerely
Karen V***
Customer Service Manager

May 19, 2015I am in receipt of your letter dated May 07, 2015, Please be advised we have exchanged the customer's sofa on 5/15/Enclosed is a copy of the signed delivery paperwork.if you should have any questions please do not hesitate to contact me.Sincerely,Karen
VCustomer Service Manager

August 18, 2016In response to your most recent letter dated 07/28/16, *** *** has ordered a part for the Customer's chairThe part is due to ship around 8/22/called *** *** and gave them this information and asked that they touch base with the customer and schedule a service date
asap.I left a message for the customer advising this information, and that I would follow up with him on 8/to confirm if the part shipped.Should you need additional information please do not hesitate to contact me.Sincerely,Karen VCustomer Service Manager

Dear Revdex.com;D: ***Thank you for the letter from *** ***.The warranty on the leather is one year from the date of delivery*** *** called in on 05/22/and advised that his leather is crackingHe also stated that he purchased on extended warranty through *** *** and his
claim was denied.*** *** sent in photos ond we hold them reviewedThis was deemed wear, which is not a manufacturing or material defectCracking also is not covered through *** ***.As a one-time courtesy, we are willing to cover the parts and labor to repair the Sectional.Kindest Regards, La-Z-Boy Incorporated

I visited this store 3 times in the past 3 days. The first 2 times I was helped, told the price of the sleeper sofa I wanted, and shown the colors in that price. When my husband and I had finally made a decision and hurried in to make it there before the end of the sale, we were RUDELY told by the man there that he could not get it for that price. He did not apologize for the misrepresentation of price or try to problem-solve with us at all. He told us the actual price and just stared at us. Obviously we walked out and are looking for a furniture store that will tell us the truth, will work with us, and values us as customers.

September 9, 2014
Dear [redacted],This letter Is In reference to ID [redacted] from [redacted] at [redacted], VA [redacted].[redacted] contacted the store within three days of their purchase hoping to exchange the item they had delivered to a larger...

model.The sales associate that answered the phone did his due diligence in advising the [redacted]'s of their terms and conditions to pay the restocking fee and services and delivery, The sales associate did not partner with the store manager after they took the call. While we all have to adhere to company policy, there is always a partnership between the consumer and the store to the best of the company’s ability to create a positive experience and outcome.Since receiving the letter from the Revdex.com, I have contacted the customer and opened dialogue offering to exchange their recliner for one more suitable and also to waive any new delivery fees that may apply. I asked them to work through the store manager first to resolve any concerns to allow us the opportunity to resolve a matter such as this,Respectfully Submitted,Peggy D
Store Manager La-Z-Boy Furniture Gallery

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]My furniture that I purchased has been broken since March 2015 during delivery. I have been waiting for them to send the correct parts to repair it since that date. The piece they are suggesting to be delivered is not the only piece missing and damaged. I have contacted them numerous times which is why I informed Revdex.com of my complaints. They sent a person to my house June 19th to fix the broken pieces but they did not have the correct equipment ordered, which leads me to now. I am still waiting for repairs and the correct pieces to be delivered so they can fix the various problems I've had since the day of delivery.
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
My furniture that I purchased has been broken since March 2015 during delivery. I have been waiting for them to send the correct parts to repair it since that date. The piece they are suggesting to be delivered is not the only piece missing and damaged. I have contacted them numerous times which is why I informed Revdex.com of my complaints. They sent a person to my house June 19th to fix the broken pieces but they did not have the correct equipment ordered, which leads me to now. I am still waiting for repairs and the correct pieces to be delivered so they can fix the various problems I've had since the day of delivery.
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

July 17, 2015
In response to your letter dated 6/22/15, please be advised that on 7/09/15 we contacted the customer and as a courtesy we have ordered her a new storage console in lieu of our normal repair policy.
The new storage console is due to ship around the week of 8/24/15. Once...

it received at our distribution center we will contact the customer to schedule the exchange. Enclosed is a copy of her sales ticket showing the exchange.Should you need additional information please contact me at your convenience.Sincerely,Karen V.
Customer Service Manager

May 19, 2015I am in receipt of your letter dated May 07, 2015, Please be advised we have exchanged the customer's sofa on 5/15/15. Enclosed is a copy of the signed delivery paperwork.if you should have any questions please do not hesitate to contact me.Sincerely,Karen VCustomer Service Manager

I am still waiting for customer care to fix everything and also for the new console

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me as long as they complete the repair as they state they will. They stated it would take 10-17 business days to order the repair parts which is right in the middle of our family vacation so we asked them to hold off so the parts would arrive after 07/16 which they agreed to do. We are hopeful that they will follow through on this.
Regards,
[redacted]