Lazer Home Services Reviews (%countItem)
Lazer Home Services Rating
Address: 6806 SE Bellagio Court Ste 102, Ankeny, Iowa, United States, 50021
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Sales/service practices of estimates are non-traditional and doesn't provide full picture.
On December 23rd, technician from Lazer Plumbing was out to hookup the plumbing under the kitchen sink. He was professional and did a great job. However, the estimation of cost for the service is not traditional. He provided me with 3 estimates - all of which seemed really high; so I went with the cheapest option to hook up the plumbing under the sink. I don't know much about plumbing which is why I hired a company to provide the service. The technician was done in 1.5 hours I feel the estimate was very high for the amount of time taken to install so I checked around into other local Ankeny plumbing services. The cost estimates given were from $275 - $350 with no service fee. I feel as a customer I was taken advantage of using your company. I am requesting a refund of $250.00 as I feel $400.00 ($330.00 not including service fee) for the 1.5 hours of labor is still very generous.
My complaint has nothing to do with the quality of service or professionalism of the technician, more about the cost estimate process. If the estimate was too high based on the amount of time it took then it should be changed at the end of the service call.
Please see above - looking for a refund in overcharged labor costs for hook up of plumbing under Kitchen sink.
We get permission from the customer before any work is done. Therefore, in this case, the customer knew the scope of work as well as the price and signed off on permission to proceed. She also signed off on paperwork that she was 100% satisfied after the job was completed. We appreciate your feedback and will continue to improve our services.
(The consumer indicated he/she DID NOT accept the response from the business.)
Not anywhere in the paperwork did it say that the work would be completed in 1.5 hours. If the job had taken 3-4 hours the $651 might be more in the range of acceptable. $651 is an excessive amount of money for 1.5 hours of work. I will not be satisfied or accept the respond till a refund is made. I feel like this is a reasonable request given the quotes received from other reputable companies.
We stand by our original response
While I have always had good experiences in the past, I purchased a service agreement for plumbing, electrical & Heating and air. Approximately 3 weeks after my HVAC was serviced and I was away at Mayo, the drain pan clogged and my house was flooded when we returned. Lazer does not consider cleaning the drain pan their responsibility, they said they ran water through the pipe on the outside of the unit, which obviously I can do, and the drain pan which may have collected debris when I had my ducts cleaned in 2017 is not part of their service. Apparently their service is limited to what can be easily observed on the outside of the unit. I obviously do not agree, I am writing the review, but you should know if you have them perform service this is perhaps not what you might expect for preventative maintenance. This caused nearly $10,000 in damage to my home, and I requested they reimburse me my deductible and the cost to have someone else do the service. They chose not to, and I choose not to use them for my future work or refer them to anyone I know, being in the construction industry myself.
I had Lazer Electric replace our electrical panel that we were told by our home inspector was a fire hazard. Their prices were comparable to other quotes we got. While they were there they did an inspection on other areas of the house and pointed out what was good and what was bad. We found that the insulation on the wires coming into the house from outside were cracked and needed replaced... I would have never thought to look there. They did a great job, even working outside on one of the coldest days of the winter. Very kind and courteous... treated me like family! I met the owner, Rob (I think his name was) and he did remind me Ray Romano, like his commercials on the radio. :) 5 Gold Stars. I would recommend them to others.
I had Lazer out to troubleshoot m swimming pool heat pump. Diagnosis was quick, I ordered the part, and contacted them to schedule replacement. This was a long process as all the coolant had to be drained, copper pipes had to be unsoldered...soldered to add the new part, lines vacuumed to get out any moisture, then, coolant added, and system restarted. After restart, same errors....lots more diagnosis....turns out the part I ordered was defective. Certain errors also indicated another part was defective. I ordered both parts, and their technician, Jason, returned and had to repeat the entire process. This took over two and a half hours to again drain the coolant, unsolder/solder etc, put in the other new part. When we was done, everything works perfect. They charged me a VERY reasonable rate, AND only charged me once...even though I had ordered the parts...not them, so, the defective part was in no way their problem. It was an extra plus that Jason replaced the additional part with no additional cost. In a previous service call, while the tech was waiting for a part to be delivered for replacement, the tech used my garden hose to clean cottonwood spores out of my air conditioning even though the service call had nothing to do with the air conditioner. I will absolutely recommend their company to anyone needing heating, cooling, or electric repairs.
Requested quote to get our electric panel/home up to code.
I contacted Lazer Electric the first of August to get a quote on getting our electric panel and home up to code as we plan to sell our home and need it done prior to listing it. A technician came on August 7, 2018 to look over our home. Said he needed to check with the Des Moines, IA codes before putting a quote together, which should take one week to 10 days. I waited until close to the end of the month to call and check on the quote. Spoke to a woman who said the tech was out in the field but she'd have him call me as soon as he got back. After waiting a couple more weeks, I called back and said I really needed to speak to him as soon as possible and was told again by this woman he was in the office and would have him call me right back. Several days later I was telling my husband about my frustration regarding their lack of getting back to me. He called last week and received the same response that this tech would call me right back. It has now been a week again and no call. My husband even asked what phone number they had and was given our correct phone number. If they don't want our business, a simple phone call is all we need to let us know. We have done business with Lazer Electric years ago and had no problem. My husband even overlooked other electric companies because he liked the service we had previously received. Since their lack of interest in our business, I will pursue quotes from other electric companies.
Clarification from Lazer Electric why they haven't resumed correspondence with us.
Please accept our sincere apology for the lack of follow through. We do not encourage this behavior and will address it promptly. Unfortunately there is no simple answer to explain the process. There were prior commitments that ultimately caused your work order/messages to be overlooked. We appreciate the feedback as we move forward to make sure this never happens again. If there is anything we can do to make this right, I welcome the opportunity to work with you personally. -
(The consumer indicated he/she ACCEPTED the response from the business.)
I appreciate a response finally. I have later heard from others of similar complaints so I'm glad they will be addressing the problem. We went with another company after giving up waiting for a response.
Overcharging, failure to get permit & difficulty getting an invoice
We are very disappointed with Lazer Electric & Plumbing and their installation of our water heater on March 12, 2018.
ISSUE 1) We shared our experience with several people who were shocked at the installation cost and the consensus is we were grossly overcharged. We were charged a total of $1676.95. The water heater we selected is $539 at Home Depot, leaving an installation fee of $1137.95. Given the fact that it took 3 hours to install, a labor charge of roughly $350/hour is outrageous!
ISSUE 2) When work was completed we were given a choice of email or postal mail for our invoice and we chose postal mail. I called on the 21st to say we had not yet received our invoice and were told it would be mailed that day
ISSUE 3) We were told part of the installation fee included an Urbandale inspection permit and that a city inspector would be by in a few days to inspect the work. I checked with the city on the 26th and was told a permit was never applied for. I then called Lazer to inform them about the permit and again stated we had not received an invoice. I was told the permit "was an oversight" and she would check with the city. I was also told that an invoice would be mailed that day. An hour or so later, *** called and said a city inspector would be here on the 29th at 9 am along with a plumber who would hand-deliver our invoice.
ISSUE 4) The inspector & plumber came on time. The inspector approved the work, but the plumber did not have our invoice. It was delivered later that day.
Given our experience, we definitely will NOT recommend this company.
I believe a $500 refund would be appropriate given the gross overcharge and the other hassles we endured.
Regarding the scope of work completed -Additional items were done as the new water heater (specific model you requested) did not align or fit properly. While we do not have a problem installing big box store units - they do not carry the same grade and warranties that the supply house and we are able to offer.
Issue 1) Our pricing reflects a flat rate price which includes all labor, material warranty and guarantees, return visits, permits, inspections etc. We also dispose of the old unit, rerouted water lines to align, installed new shut off valves and made sure your water heater was in working order and up to code for the inspection. We also schedule a 2nd visit for the Technician to meet the inspector on site which can often times take up to 45min or an 1 hr if not longer.
Issue 2) We offer a electronic receipt/invoice which is often sent the same day and/or within 24hrs when an email address is provided. An email address was not provided, therefore your invoice was sent via USPS - We cannot take ownership for what happens once our mail is picked up. As discussed with you during our phone conversation - this is a new location for us and we have had issues with our mail which was another reason we offered to email it to you.
Issue 3) After speaking with you I did apologize for any mishaps on our part that caused the permit to be delayed. Again, we cannot assume to know another companies process. However - the permit was sent in the very same day to the City of Urbandale. I personally called them to locate this and provided them the original copy/email time stamp. We were able to schedule the inspection that same day due to the oversight which was not a follow up phone call regarding the payment of said permit. We have created a new process to ensure this does not happen again.
My sincere apology as Our Tech was instructed to bring a copy of the invoice at your scheduled inspection. We did make a special trip back to hand deliver this to you. We have discussed this with her in order to make sure this does not happen again.
Thank you for the information. It is feedback from customers like you that allows us to consistently improve as a company. In your case you have helped us to identify an area we need to improve on.
(The consumer indicated he/she DID NOT accept the response from the business.)
Although all issues I listed in my complaint were annoying, the biggest issue I have is with their overcharging for labor. Rather than give a flat rate, they need to give an estimate of hours & materials needed to install as well as the charge to haul away the old unit. The bottom line is that it took them exactly 3 hours to install, the meeting with the city inspector lasted 10 minutes, so their hourly rate was effectively over $300. I don't know their charge for hauling away the existing unit, but I do know for $15 I could have had our city haul it away. Looking at reviews on other web sites, it seems I'm not the only one who things this company is slanted towards overcharging. I only wish I'd done more research before hiring them.
I received a phone call on April 12 from an individual at Lazer (*** if believe) apologizing for things they had done wrong and agreed to refund $500 which I have now received. Therefore, I would like to withdrawal my complaint. Thanks to Lazer and to the Revdex.com!
The office staff at Lazer failed to follow through with scheduling commitments and subsequently acted unprofessionally.
I am Autistic and was overwhelmed with the stress of having a plumbing issue at my home. My boyfriend scheduled a time for Lazer to come out on a Sunday. When the office followed up on the weekend, I confirmed that I could wait until Monday when the price would be lower. I was informed that I would be contacted or someone would be at my home by 10:30am.When I did not hear from the office, I called and left a message. My call was not returned.I called my boyfriend since I had not been contacted and it was now afternoon.They told him they could get a service person out right away and had someone available.He could not confirm my availability so I called in.The person on the phone accused me of not answering my phone that morning though I had no record of a call.(Neither did my boyfriend.)She sounded stressed when I explained the sequence of events and proceeded to tell me that she would not send anyone to my house if I was going to be upset.I was surprised to hear this because I had not raised my voice, used inappropriate language, or was that unhappy at this point.It's true that I was not happy that I was to have someone at my home and now she was threatening not to send anyone.She called my boyfriend again and apologized to him for making the mistake of telling me that they had called that morning. They had not called me that morning.She never apologized to me and I do not know why she kept calling my boyfriend. I am the homeowner and the only one who could make the arrangements at that point. She called me and left me a message to call her back but she never answered my call nor called me back. I spoke to her when she called my boyfriend again and she again threatened not to send someone to my home. The service person who came was great and all personal interaction went fine with him. All difficulties were with the person on the phone who I would characterize as defensive, unprofessional, and impolite.
I would like a partial or full refund of the amount I paid for the service person to come to my home. I never would have agreed to have this business serve me if I had known that having my boyfriend at the house was a requirement!
We find this claim to be inaccurate on many levels.
This specific service request was in fact reviewed by members of management including all recorded incoming and outgoing calls. Due to the nature of the service call and the severity of the weather for the week prior and during this specific week; our quality control checks were in place. We had to prioritize all of our service requests by the nature of the call and several other factors. Many of our customers were without water at all and most other service companies were experiencing the same overabundance of emergencies. We can not speak for those companies but we can say with certainty we did our best in trying to accomodate and work with both the homeowner and her boyfriend. There must have been miscommunication between both parties and verbiage was misunderstood. We did not provide any scheduled times. As it was explained that we offer a 30/45 min notice prior to sending a Technician to the property and we do require confirmation that the customer is onsite before dispatching. When she called in she was rude and making false accusations. As with all complaints we go into the job and review all detailed events such as calls, messages, notes, etc. She was not open to listening to any of the customer service operators she spoke with. It was then escalated to a member of Management who called and spoke with the customer. We made every effort to discuss the notes and timely events with her further as well as explained the circumstances we were faced with. Our policy is to keep our Technicians safe and out of harms way at all times. Since Ms. was aggressive in nature and yelling at the staff via phone; it was then offered to cancel the service call and allow her a sufficient amount of time to contact another company. When the conversation ended her 'boyfriend' called again and apologized to our staff for her behavior and wanted to know how we could proceed with keeping the service call in que. Due to her demeanor and to keep the call in que we came to an agreement that he would be the voice of reason and meet with the Technician on site of the property with her to avoid any further issues. He then requested that all contact go through him as he would be the main contact moving forward. At no time was Lazer informed he was not able to assist or make decisions for repairs on the property. Our goal is to take care of any and all customers that are in need. We at Lazer take ownership when a mistake is made. One of our staff members did in fact apologize for misdialing when providing updates throughout the day. During the phone conversation with him to inform him of that, Ms. proceeded to call into the office several times. Leaving messages with the answering service when in house staff was not available to answer. Since, the other party instructed us to not contact her, we felt it was best to honor that in order to achieve the end result of scheduling the service call for them. It was our understanding he was handling the personal matters between them. We carried on with the day to day operations as normal after that discussion with him.
As mentioned previously we provide a notice when we are on our way in order to make sure our customers are home and ready for their Technician. Ms. answered the phone of her 'boyfriend' and again became very defensive and argumentative. It was then again we offered to cancel the call as we were not going to send our Technician into a 'hostile' situation. We do not take complaints lightly and believe we are being misrepresented. We empathize with all of our customers as we do our best to put ourselves in their shoes. We have a zero tolerance for unprofessionalism and we take great measures to ensure all customers are treated with the same respect. In the end we believe our company went above and beyond to work with said parties and provided the information requested during the visit.
(The consumer indicated he/she DID NOT accept the response from the business.)
There are inaccuracies in the response. Management admitted that they did not call as they claimed. This is what I asserted when I was finally contacted so I was not asserting a claim that was false. The Lazer staff WAS informed that I was the homeowner and that communication needed to take place with me as my boyfriend was unable to make arrangements for when someone could be at the home or decisions regarding the home. I never yelled at the staff. I never disparaged the staff. The manager told me to return her call and then did not take my calls and called my boyfriend. I work for a company where professionalism is modeled and Lazer did not meet even the basic standards. For example, they did not call when they said they would call. They did not apologize for making that mistake. I explained that I have autism so that my tone may not be what some people expect but I was still treated with disrespect and was humiliated. I have since heard of similar experiences from other customers and other businesses in the area.
We believe that every effort was made on our behalf to resolve this with Ms.. As we continued on despite the lack of communication we did provide a service. Our job is to put our best foot forward to provide both new and repeat customers high quality service. While we do our best to gather all information, it can often be a challenge when multiple people become involved. We did apologize and take ownership for any miscommunication that may have happened on our behalf. We do not agree with Ms. that we disrespected and/or humiliated her in anyway. To put it simply - that is not tolerated in our company!
***
Lazer Electric And Plumbing LLC.
*** Ct. STE *** IA XXXXX
P: XXX-XXX-XXXX E: ***@247lazer.com
Lazer came out to identify an issue with the garage outlets not working. The cost for the 2 electricians to even start to identify the issue was $342. The first outlet they checked was a GFI that controlled the outlets in the garage. They replaced the GFI. This was done in Sept 2016. Lazer has a 2 year guarantee. In Dec of 2017, our smoke detectors went off and also the GFI that Lazer replaced was tripping. The electrician that replaced the detectors also determined that the GFI that Lazer had installed had been defective and was coming apart at the seams. I called Lazer to discuss what could be done and all the service Manager *** kept asking was why I didn't call Lazer back to have then replace it and all he would do was offer me a new GFI unit. I said that the issue with the GFI wasn't identified until it was removed and examined.
Billing Adjustment I would like Lazer to give a good faith credit for a portion of the $342. I do not need a new GFI unit as was offered.
We did work for this customer on Sept 12,2016. She recently contacted us claiming that a GFCI outlet that we installed failed and she had another contractor fix it when they were out at her home. She called and wanted us to pay for the repair. I explained to her that our warranty only applies when we do the repair. I then asked why she didn't contact us to repair the broken device; her response was that the other company was already there working on smoke detectors, so she had them do it. The customer requested to be reimbursed for the charges paid to the other contractor. Our warranty and guarantee does not cover reimbursing for another contractor's services, as we do not know if that contractor could have damaged anything during their work, if in fact that was the issue etc. We take every complaint seriously and work to resolve issues, and had the customer contacted Lazer to replace the GFCI unit, we would have gladly taken care of the issue and replaced the GFCI unit as covered by our warranty.
(The consumer indicated he/she DID NOT accept the response from the business.)
No, I do not. Contrary to what *** at Lazer stated. I did NOT request that they pay for the entire cost incurred as that cost included the installation of smoke detectors. The 2 electricians that came out basically for $342 checked the first circuit, installed the faulty GFI and left. I was sold a "bill of goods" that it would include a check of other outlets. Also, it appeared that one of the electricians was in training. I will never use them again and if asked, not recommend them. I am just asking people to do their job.
First we would like to apologize that your experience with our company did not match our intention of being the best service company in the industry.
At this time we believe the opportunity to honor our warranty was not provided, nor was the opportunity to resolve the situation in house. The statement re; the amount of refund requested is not justified in these circumstances. In conclusion we will leave this matter as a disagreement between both parties.
We've used Lazer for several repairs on our older home, and have had nothing but absolutely outstanding service from their office staff and all plumbers and electricians. They do quality work quickly and are very personable. Very highly recommend if you need any kind of plumbing or electrical work done!
Thank you for taking the time to share your feedback. We appreciate the recommendations and love to here it!
With only 15 minutes before closing on a Friday night, I called Lazer to get help. I had no water, and Lindsay said she was not going to let me go all weekend without water. She called me back a few minutes later to tell me she had a technician coming in about 45 minutes, as he was just finishing his last job. In 30 minutes, Jake showed up at my door with the nicest smile on his face. He had me ready to go in an hour, and did it all with a great attitude. I highly recommend this business, as they are friendly, on time, go the extra mile, and do a wonderful job.
Amanda and Jake understood how important it was for you to have running water. We appreciate your repeat business and will always do what we can (within reason) to help - It was our pleasure to work with you again. Thank you for taking the time and sharing your experience about your service with us.
I had a toliet problem and Jake did an awesome job!! He was extremely friendly and very helpful - called the office when I was confused with a charge!! I would be pleased to have Jake again!
5 star service!!