Lazy Dog Restaurant & Bar

Hello ***
I appreciate your quick replyI am contacting you in response to the attached letter (transaction ID ***) that transpired at our Irvine restaurant with Mr*** *** I want you to know that *** *** *** *** *** *** reached out to Mr***
*** invited him back to the restaurant and we sent him the requested $in gift cards on Friday 10/24/I have attached the email correspondence from *** documenting that he contacted Mr*** to address his concernsI also attached a copy of the letter sent to Mr*** acknowledging his experience and our invitation for him to return with the enclosed gift cardPlease consider this matter full resolved
Please let me know if anything further is needed from our end to closed this complaintThank you
Warmest Regards,
*** *** ***
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Review: Hello, my name is [redacted] , I took my family to your restaurant and first of all, my server got my order wrong not only that my dessert had a piece of plastic in it like paper material, i'm sorry but I did not waste one hundred and twenty dollars on food that was uncooked, and horrible service! I don't appreciate how rude and selfish she was. I simply took my family to eat at your beautiful restaurant but the food and service was completely not worth it. Please take this in to consideration and don"t leave stuff in the food.Desired Settlement: one hundred and twenty dollars

Business

Response:

Hello [redacted]

I appreciate your quick reply. I am contacting you in response to the attached letter (transaction ID [redacted]) that transpired at our Irvine restaurant with Mr. [redacted] I want you to know that [redacted] reached out to Mr. [redacted] invited him back to the restaurant and we sent him the requested $120 in gift cards on Friday 10/24/14. I have attached the email correspondence from [redacted] documenting that he contacted Mr. [redacted] to address his concerns. I also attached a copy of the letter sent to Mr. [redacted] acknowledging his experience and our invitation for him to return with the enclosed gift card. Please consider this matter full resolved.

Please let me know if anything further is needed from our end to closed this complaint. Thank you.

Warmest Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,