Lazydays RV

[redacted] Good Morning, This email is in response to your letter dated May 30, 2017, concerning a complaint from *** *** Attached please find a copy of the letter for your referenceRequested repairs for the drain pipe were completed on March 1, The ***s subsequently informed Lazydays that the drain pipe was leaking The unit was returned to Lazydays for inspection and repair of the drain pipe on June 6, 2017; a clamp for the pipe was tightened, which was the cause of the leak, not the pipe itself, on June 7, On June 8, 2017, Mrand Mrs [redacted] inspected their unit and picked it upWe believe the complaint filed with the Revdex.com has been fully resolvedShould you have any questions regarding this matter, please email or call me at [redacted] ext***Sincerely, Monica MK [redacted] ***Director of Finance, Compliance, &Administrative Support, Western Region [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] ***

[redacted] We have received your letter regarding to Mr*** complaint, ID# [redacted] , since then we have Mr [redacted] back into our dealership and have the issue taking careOf, I have also talk to him personally and make sure the issue are taking care of, my service manager has inform me that the problem with the slideout is due to theCustomer broke the facia of the slideout, perhaps something was in the way of the slideout when he bought it in, anyhow we took care of him and fix it up and noCharge to the customer We will continue stand behind our work and taking care of our customer, if you have any questions, please feel free to call me, thank you

Complaint: [redacted] I am rejecting this response because: We have tried multiple times to contact Sarah L [redacted] via calls and voicemail with no return callsWednesday tomorrow the 28th will be a week that we have been attempting to contact her again with no response The offer of $is unacceptable to us, we would like to explore the option of having a different lazy days do the repairsAll of this has been expressed in the voicemails left to Sarah L*** Looking forward to hearing from somebody Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because:They knowingly sold me and overcharged me for a rolling death trap and a piece of garbageI am now having a problem with a leveling jackI am going to be spending all of my time getting this thing fixed instead of travelingI bought from them based on their reputation, but I made a huge mistake buying from themThey should be ashamed of themselves for taking advantage of customersMy complaint with the Revdex.com stands Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: further damage was done to our unit while in Lazydays possessionThe clamp was not the problem as you stated they glued the hose back in placeHad the unit been inspected prior to us picking it up in the first place we would not have had to return it for subsequent repairsOr better yet had Lazydays not tore the drain the first time we would not have a problem eitherNow I have a unit with additional damage and further decreased value! Regards, [redacted] ***

Tell us why here...we will continue to stand behind our work, when you came in last time when we made the repair, I greeted with you and my service went through everything with you, and even you told me that everything was good, and you were very thankful and at the time I even told you if you have any issue please give me a call, my service manager Leonard D*** told you at that time when you pick up the motorhome that you have to take care any issues after this point on, you did not have any issues on the leveling jack at that time, it was never bought up and our days service agreement is overdue, but this is what I will do for you Mr***, if you back from your trip, I will have my shop look at the leveling jacks for you just to let you know that we do care for our customers, if you have any questions please do call me, my phone number is *** ***

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Hello, I would like to move my dispute to a complainI got my check today.Thanks *** ***

Complaint: [redacted]
I am rejecting this response because:They swindled me by selling me an unsafe piece of garbage. They also swindled me out of $1297.00 for something called EcoRV Pro. I was told that it was some kind of cleaning process. When my dresser fell apart I showed it to Leonard and I pointed out to him that I paid for the cleaning and showed him that it was not cleaned as promised, he stated "oh, sometimes they miss stuff". I repaired my leveling jack by spraying the hydraulic tube with WD40 and no longer hangs up. All I keep hearing are excuses for why they chose to sell me an RV knowing full well it is an unsafe vehicle that is falling apart. It is difficult to control at high speeds due to the fact that the steering column shakes and squeaks and it is probably out of alignment. I will not drop my complaint against Lazydays RV. My RV is not worth what I paid for it.
Regards,
[redacted]

Mr. [redacted] bought a used motorhome that have few issues, some of it that was operator issue and we got over that, and last time we have him taking care of, I personally went to talk to him also, and he was very pleased with the situation, and at that time, I even ask him if he would like to take the complaints off from Revdex.com, and he told me he would do so, I guess now Mr. [redacted] is upset because of leveling jacks is acting up, I will have my service manager to give him a call tomorrow and see if he can bring the motorhome by so we can take it look at it, again we are standing by our work, and the motorhome that Mr. [redacted] bought from Lazydays are safe, thank you for your time.

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Good Morning, This email is in response to your letter dated May 30, 2017, concerning a complaint from [redacted]...

[redacted].  Attached please find a copy of the letter for your reference. Requested repairs for the drain pipe were completed on March 1, 2017.  The [redacted]s subsequently informed Lazydays that the drain pipe was leaking.  The unit was returned to Lazydays for inspection and repair of the drain pipe on June 6, 2017; a clamp for the pipe was tightened, which was the cause of the leak, not the pipe itself, on June 7, 2017.  On June 8, 2017, Mr. and Mrs. [redacted] inspected their unit and picked it up. We believe the complaint filed with the Revdex.com has been fully resolved. Should you have any questions regarding this matter, please email or call me at [redacted] ext. [redacted]. Sincerely, Monica M. K[redacted]Director of Finance, Compliance, &Administrative Support, Western Region **  [redacted]
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Complaint: [redacted]
I am rejecting this response because:I am in Southwest Colorado. I have to leave here on Monday for Sturgis South Dakota, so I have no time to bring this piece of garbage back. I have travel plans and they do not include spending my entire summer getting this piece of garbage fixed. I also do not appreciate being blamed for things falling apart on this piece of garbage. I did not cause the leak in the slider, when I called and spoke to Leonard D[redacted] the service manager, he told me to move the slider in when it rained, so I did, and I moved it back out when it stopped. The constant moving in and out of the slider caused it to fall apart. Now I have a.leveling jack that will not extend. This is not exceptable. As I previously stated, I did not purchase this RV to constantly be in the shop for repairs. A mechanic named Jeff claimed he went through it and claimed everything worked. He obviously lied to my face. My complaint against Lazydays RV stands.
Regards,
[redacted]

This email is in response to Ms. [redacted]'s follow-up response on Thursday, June 15, 2017.Lazydays acknowledges that the black area on the compartment doors incurred small, white scratches and a small gouge, while at the dealership for aforementioned repairs in the [redacted]s initial complaint.Lazydays maintains that the original complaint filed with the Revdex.com has been successfully resolved.  Mr. and Mrs. [redacted] were asked to inspect the repair work completed on their unit prior to leaving the dealership, which they did do.On Tuesday, June 13, 2017, Mr. [redacted] and Lazydays Service Manager Sarah L[redacted] discussed the issue of repairing the compartment doors, at which time Ms. L[redacted] explained to Mr. [redacted] that she would speak with the Body Shop Manager to determine the extent of repair work needed.  Ms. L[redacted] emailed Mr. [redacted] on Friday morning, June 16, 2017, and informed him that Lazydays would gladly complete the repairs to the compartment doors, or compensate them $300, the estimated repair cost per the Body Shop Manager, to complete the repairs at another facility.Lazydays awaits Mr. [redacted]s response with his decision.Sincerely, Monica K[redacted]Director of Finance, Compliance, &Administrative Support, Western Region

Complaint: [redacted]
I am rejecting this response because: We have tried multiple times to contact Sarah L[redacted] via calls and voicemail with no return calls. Wednesday tomorrow the 28th will be a week that we have been attempting to contact her again with no response.  The offer of $300 is unacceptable to us, we would like to explore the option of having a different lazy days do the repairs. All of this has been expressed in the voicemails left to Sarah L[redacted].  Looking forward to hearing from somebody. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: further damage was done to our unit while in Lazydays possession. The clamp was not the problem as you stated they glued the hose back in place. Had the unit been inspected prior to us picking it up in the first place we would not have had to return it for  subsequent repairs. Or better yet had Lazydays not tore the drain the first time we would not have a problem either. Now I have a unit with additional damage and further decreased value!
Regards,
[redacted]

[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
      We have received your letter regarding to Mr. [redacted]...

complaint, ID#[redacted], since then we have Mr. [redacted] back into our dealership and have the issue taking careOf, I have also talk to him personally and make sure the issue are taking care of, my service manager has inform me that the problem with the slideout  is due to theCustomer broke the facia of the slideout, perhaps something was in the way of the slideout when he bought it in, anyhow we took care of him and fix it up and noCharge to the customer.  We will continue stand behind our work and taking care of our customer, if you have any questions, please feel free to call me, thank you.

Complaint: [redacted]
I am rejecting this response because:They knowingly sold me and overcharged me for a rolling death trap and a piece of garbage. I am now having a problem with a leveling jack. I am going to be spending all of my time getting this thing fixed instead of traveling. I bought from them based on their reputation, but I made a huge mistake.  buying from them. They should be ashamed of themselves for taking advantage of customers. My complaint with the Revdex.com stands.
Regards,
[redacted]