Lazzoni Furniture Paramus Reviews (1)
Review: Hello, I would like to file claim against Lazzoni Paramus NJ store. I purchased a large order which including living room sofa, coffee table, dining table, buffet and 8 chairs with the dining table on 11/15/14. They called me about 3 weeks ago to tell me that they have a situation and their factory cannot make the chairs I ordered. The sales girl [redacted] said that they weren't made aware of this issue earlier but their factory claimed that they told them about it back in December. I asked if they can do anything else for me. They said that I can order other chairs. I asked them that will make me lose another 14 weeks to get my chairs. They said that they cannot do anything but will check. I called the showroom every other day to find out the status about my alternate shipment but they said that they only have 2 choices for me to choose for. I wanted leather chairs but they had only 2 choices. I told them 3 weeks ago that I am willing to go for the cloth chairs and if they can provide me with alternate solution. Again, I called the local several times and I was told they [redacted] was away at lunch or with a client or out. I emailed her several times but no response. I also don't have my order and it has been close to 17 weeks and they promised to deliver within 10-14 weeks. Every time I call the showroom to find the status of the ahipment, they tell me that they will have someone call me. To this date no one has told me when I will get my order and than asked me that I need to call their delivery office. I am very upset with this company. Not only that I don't have all of my order but no one is willing to help. Everyone I get someone on the phone they listen to the issue and say that someone will call me but no one does and I call them every other day to find out. I can't even cancel my order because they told me that they will charge me 30% restocking fee for the furniture I have no status on! The manager is never in the showroom. I spoke to her once but she said that [redacted] will call me.Desired Settlement: I would like to get order fulfilled ASAP and get them to complete my order with the chairs.