L.B. Smith Ford, Inc

[redacted], I am sorry that you feel that you were not treated properly by us.  As per our conversation yesterday, there was no malicious intent on our part to deceive or conduct “shady business practices” while servicing your vehicle.  Actually, on the contrary, our employee was looking...

out for the best interest of you, our client in hopes of taking advantage a complimentary service visit still available under your previous service agreement.   It wasn’t until the next day that we discovered that the contract had expired, thus the reason for the call. This was an oversight on our part and we’re sorry we made the mistake. As I committed to you, we have taken care of the total expense of your service visit. Jim G[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]