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LB's 4 Seasons LLC

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LB's 4 Seasons LLC Reviews (2)

numerous incidents with this company, on several occasions the drivers have been late to the point of having to cancel needed medical appointmentsThis is per the driver because they are over booked or not given proper direction from dispatchWe communicate primarily via fax so the date and time
of needed service is documented but on multiple occasions the company will claim the fax was misplaced and they didnt arrange transport or they will misenter the documentation from the fax into their schedule and show up on the wrong day or at the wrong timeAt one point after cancelling a dialysis member who wasnt satisfied with the service from medgroup I faxed them and called them to cancel but they continued to show up and try to transport the resident for atleast Dispatch has called us in the past demanding to know what entrance their driver dropped a wheelchair rider off atWhen I told them I wasnt sure cant they ask the driver that did the drop off she exclaimed not explained that it was our responsability to know what door the driver took the resident to and she has drivers she cant call all and ask about the resident she then hung up on meI would only hope if there are drivers each would have a roster of transports and she would only need to call the one who was scheduled to drop off the one resident its scary to think they are that unorganizedThey have had residents on wheelchair vans for over extended periods of time sometimes over hours riding around until they are dropped off back to usI've tried numerous times to clearly communicate with this company but the staff is most often rudeOne of the last calls I wason with *** she told me to hold on while she was answering her peronal cell phone and having a convorsation all the while she did not hav me on hold she simply put the phone down on the desk

We have received your complaint from August 18th, regarding the issues *** hasencountered with Med Group TransportationWe understand how disappointing it must havebeen when their expectations are not met.We have implementing a system to correct the named issues and have addressed theimportance of professionalism and good customer service with our staff.A letter addressing the issues was mailed to *** *** as wellThank you for making usaware of the issues we need d to correct.Sincerely,

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