I was not present at the time of the patient and our staff members interaction, but from what I understand, they were afraid that this patient was going to "come through the window" at them There were several employees present to witness the incident and it is also my understanding that this $was owed in excess of days This was ample time for the patient to contact his insurance encouraging them to pay and/or pay the claim himself It is not our intent to penalize any patient for not paying their bills and all are treated the same; veterans as well as the unemployed Every patient is treated the same; therefore if the system automatically turns the old balances to our collection service, then the automation does not and cannot determine any difference between past or present employment Our system turns old balances to a collection agency on the 27th of each month Quite frankly, I am surprised that this did not go sooner The employee he wants fired may have postponed the turnover to collections manually giving him extra time to pay as she is sensitive to our Veterans as she lost her dad recently and he, too, was a veteran I am sorry that this gentleman is upset, but as I stated, we try to treat everyone the same and if by chance one of my employees caught the balance and postponed the turnover to collections process for him, then she was doing him a huge favor I did hear about his irrational behavior and I immediately asked the ladies in the office if he showed any signs of Post Traumatic Stress Disorder as that may have triggered his extreme agitation over a $balance now over days aging We send three statements and our automatic telephone dialer reminds patients once a week that they need to contact our office regarding an important matter However, if we do not have the current telephone number, then it does not call, but the statements are sent every month for three months before going to collection - giving ample time to contact your insurance company to get the bill paid or pay it and get reimbursed from your insurance company Sincerely, Gerry W [redacted] Iredell Radiology Associates, PA (704) 872-
I was not present at the time of the patient and our staff members interaction, but from what I understand, they were afraid that this patient was going to "come through the window" at them There were several employees present to witness the incident and it is also my understanding that this $was owed in excess of days This was ample time for the patient to contact his insurance encouraging them to pay and/or pay the claim himself It is not our intent to penalize any patient for not paying their bills and all are treated the same; veterans as well as the unemployed Every patient is treated the same; therefore if the system automatically turns the old balances to our collection service, then the automation does not and cannot determine any difference between past or present employment Our system turns old balances to a collection agency on the 27th of each month Quite frankly, I am surprised that this did not go sooner The employee he wants fired may have postponed the turnover to collections manually giving him extra time to pay as she is sensitive to our Veterans as she lost her dad recently and he, too, was a veteran I am sorry that this gentleman is upset, but as I stated, we try to treat everyone the same and if by chance one of my employees caught the balance and postponed the turnover to collections process for him, then she was doing him a huge favor I did hear about his irrational behavior and I immediately asked the ladies in the office if he showed any signs of Post Traumatic Stress Disorder as that may have triggered his extreme agitation over a $balance now over days aging We send three statements and our automatic telephone dialer reminds patients once a week that they need to contact our office regarding an important matter However, if we do not have the current telephone number, then it does not call, but the statements are sent every month for three months before going to collection - giving ample time to contact your insurance company to get the bill paid or pay it and get reimbursed from your insurance company Sincerely, Gerry W [redacted] Iredell Radiology Associates, PA (704) 872-