Dear Revdex.com,[redacted] may have an issue with her drywall ceiling. We have explained that this is not a First General issue. We installed the drywall as per industry standard to her ceiling. If the beams in her home are not aligned it is neither our fault nor the insurance company's...
issue. The [redacted]'s recently had the right side of their house jacked up and repairs from the basement level upwards. We have photo documentation and an admission from [redacted]'s husband to this fact. While we strive to provide a high level of service and customer satisfaction there are limitations to how far our responsibility extends. We have suggested [redacted] contact her insurance adjuster to see if they will accept a further claim or update to the existing claim. [redacted] appears to be fixated on her interpretation of her issue and therefore appears to be unwilling to consider other remedies or solutions. We have no further assistance available to provide [redacted] but we do wish her the best in her attempt to get resolution to her satisfaction,Barb SOwner
Hello. In response to 1st generals response. Yes our home was jacked up and a new foundation wall constructed. That was in 2002 the year we bought the home. That was well prior to the work 1st general did. Also, the professionals we spoke with did mention in some homes beams can be off but they can adjust to make the drywall then flush. The gentlemen they had come out to try and repair the work the 1st people did said we had " pregnant" seams. Meaning the spackle wasn't correctly feathered out instead it was clumped in that general area. The imperfections are not due to the age of the home but to the poor workmanship, this is evident in the pictures I will be attaching. Finished, primed and painted. Bumps show where screw holes areDifferent wall same issues. Again this is fully sanded, primed and painted They never removed the plate just painted over itThis is the repair work they did the second time outMore repair work the second time they came. I will send a separate email with additional pictures as I'm only able to send 5 per email. Thanks[redacted]<[redacted].com>tomeRepair work the 2nd time please notice the bumps and rolls in the ceiling from the 1st repairThis is the finished repair, spackled, sanded and finished all paintingNumerous paint issues, again this is the finished repair the 2nd time Hard to see with the light but there are waves in the paint. 2nd repair this is completedLeft side is after the original work, right side is the completed repair the 2nd time. More wall paint issues. 2nd repair this is completely finished Please let me know that you have received both emails that contain the response as well as pictures. Thanks[redacted] Again, additional pictures to show this is a workman ship issue not a older house issue. Paint on the crown molding Also they were supposed to come back and nail in the base moldings. They never did. Also WE did the staining on the base and crown moldings not them all though they were part of the replacement on the order. Additionally, at the time of replacement we were told by the two original workers they advise not to put insulation in the ceiling as it would trap the heat from our fireplace. After the job was complete we found out it's code to have insulation in the ceilings. Well we don't. The first two guys did the job as quick as they could leading to the sloppy work, perfect example is them priming and painting over a light switch cover instead of taking the min to remove it. After almost a year of complaining they sent a new guy, Larry, to try and fix it. He said he did what he could but the first guys had it such a mess there was only so much he could. Painted crown molding Screw holes.. I'm guessing. More painted crown molding Again painted crown moldingThis is an air pocket we have a few around our walls we were told they would go away when the paint dried. They haven't Their finished edges of our crown molding also again paint on the crown molding. You can also see a small crack from the seam These pictures are all AFTER the 2nd repair. Thanks[redacted]
Dear Revdex.com,[redacted] may have an issue with her drywall ceiling. We have explained that this is not a First General issue. We installed the drywall as per industry standard to her ceiling. If the beams in her home are not aligned it is neither our fault nor the insurance company's...
issue. The [redacted]'s recently had the right side of their house jacked up and repairs from the basement level upwards. We have photo documentation and an admission from [redacted]'s husband to this fact. While we strive to provide a high level of service and customer satisfaction there are limitations to how far our responsibility extends. We have suggested [redacted] contact her insurance adjuster to see if they will accept a further claim or update to the existing claim. [redacted] appears to be fixated on her interpretation of her issue and therefore appears to be unwilling to consider other remedies or solutions. We have no further assistance available to provide [redacted] but we do wish her the best in her attempt to get resolution to her satisfaction,Barb SOwner
Hello. In response to 1st generals response. Yes our home was jacked up and a new foundation wall constructed. That was in 2002 the year we bought the home. That was well prior to the work 1st general did. Also, the professionals we spoke with did mention in some homes beams can be off but they can adjust to make the drywall then flush. The gentlemen they had come out to try and repair the work the 1st people did said we had " pregnant" seams. Meaning the spackle wasn't correctly feathered out instead it was clumped in that general area. The imperfections are not due to the age of the home but to the poor workmanship, this is evident in the pictures I will be attaching. Finished, primed and painted. Bumps show where screw holes areDifferent wall same issues. Again this is fully sanded, primed and painted They never removed the plate just painted over itThis is the repair work they did the second time outMore repair work the second time they came. I will send a separate email with additional pictures as I'm only able to send 5 per email. Thanks[redacted]<[redacted].com>tomeRepair work the 2nd time please notice the bumps and rolls in the ceiling from the 1st repairThis is the finished repair, spackled, sanded and finished all paintingNumerous paint issues, again this is the finished repair the 2nd time Hard to see with the light but there are waves in the paint. 2nd repair this is completedLeft side is after the original work, right side is the completed repair the 2nd time. More wall paint issues. 2nd repair this is completely finished Please let me know that you have received both emails that contain the response as well as pictures. Thanks[redacted] Again, additional pictures to show this is a workman ship issue not a older house issue. Paint on the crown molding Also they were supposed to come back and nail in the base moldings. They never did. Also WE did the staining on the base and crown moldings not them all though they were part of the replacement on the order. Additionally, at the time of replacement we were told by the two original workers they advise not to put insulation in the ceiling as it would trap the heat from our fireplace. After the job was complete we found out it's code to have insulation in the ceilings. Well we don't. The first two guys did the job as quick as they could leading to the sloppy work, perfect example is them priming and painting over a light switch cover instead of taking the min to remove it. After almost a year of complaining they sent a new guy, Larry, to try and fix it. He said he did what he could but the first guys had it such a mess there was only so much he could. Painted crown molding Screw holes.. I'm guessing. More painted crown molding Again painted crown moldingThis is an air pocket we have a few around our walls we were told they would go away when the paint dried. They haven't Their finished edges of our crown molding also again paint on the crown molding. You can also see a small crack from the seam These pictures are all AFTER the 2nd repair. Thanks[redacted]