Dear Revdex.com, [redacted] and Home Finder Realty have not been dishonest The lease clearly states tenant and owner responsibilities as regards lawn care Paragraph 10DLawns and Landscaping is quoted in its entirety"AGENT DOES NOT WARRANT OR GUARANTEE, AND IS NOT RESPONSIBLE FOR THE CONDITION OR APPEARANCE OF LAWNS AND LANDSCAPED AREAS TENANT is to keep all lawns and landscaped areas clean and neat in appearance and is responsible for watering, mowing, trimming, pruning, and removal of weeds in these areas OWNER/AGENT is responsible for insect treatment and fertiliaztion If TENANT suspects insect infestation (chinch bugs/mole crickets), AGENT MUST BE NOTIFIED IMMEDIATELY!" The follparagraph states "If TENANT at anytime during the duration of this lease fails to pay for any maintenance/repair deemed to be his/her responsibility in accordance with the provisions of this paragraph, the cost of said maintenance/repair will be deducted from TENANT'S security/damage deposit upon TENANT vacating the premises." Yes, the owner is responsible for fertilization, but is not reqired to fertilize That is his choice, and in this case chose not to fertilize On the other hand, the tenant is responsible for all lawn maintenance, including watering The lawn will survive without fertilizer, but will not from lack of watering, which happened in this case The tenant was charged accordingly.Respectfully, [redacted] Home Finder Realty
Complaint: ***
I am rejecting this response because:
Im rejecting because *** *** has been dishonestWe still have yet to get the paper work showing the yard has been fertilize likes stating in leaseHomefinders fraudulently gave our hard earned money without following *** state lawhis agent from the office not only lied but they called their own client dirty and nasty and filthy peopleI will not stop until this is brought out into the publicI want a news conference with homefinders Realty and the owners in the public to be to witnessWhat home finders is doing to clients is wrongI'm reporting them to the state and will not stop till either they or the homeowners give us our money they fraudulently stole. Thank you *** *** Regards,
*** ***
Complaint: [redacted]
I am rejecting this response because:I am not going to continue to argue. The lease clearly states that homefinders and or homeowner is responsible for fertilization. yes it is fraud. You can not charge a tenetfor something the owners had caused. By law you have to show us the documents that requested showing the yard was fertilized per your lease. your agent told us to not to clean the carpets that they would be replaced. Honestly you would think that running a business you would respect your good paying tenants. We had planned on using your company for the purchase of our new home in April 2015. Due to this dishonest and fraud from Hone finders we will be going with a different company and [redacted]. I have scheduled a meeting with the [redacted] board with all my document. people need to know that you are doing fraud and to not use your company.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:I raised these concerns with Home Finder Realty multiple times PRIOR to them providing the deposit they retained back to the home[redacted]. Once again, they are culpable and should be held fully accountable. My decision to move out was based on THEIR lack of responsiveness to repair things for MONTHS.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:The company acknowledged the realtor I had to deal with was a problem. She ([redacted]) worked for them at the time, therefore they, as a business, should be held accountable for her actions while she worked for them, which included changing the reletting date of the new lease from 2/1 to 2/4 (and the new tenant had also originally agreed to 2/1; however, he relayed to me, due to many many other mistakes in the lease that needed to be fixed, he let this one go. By the time it was readdressed, he had already made his moving arrangements to support 2/4. However, I should not be held accountable for this additional rent from 2/1-2/4. The response said “The new tenant was placed in the property 5 days after the current tenant had surrendered the property, thus owing only 4 days of prorated rent, which was charged on the Claim on Deposit.” This is not true. I had surrendered the property on 1/14, a day prior to the agreed-upon date of 1/15. This provided many more days than the 5 that they are claiming, and they had agreed the 1/15 move-out date would support the new tenant move-in date of 2/1.Had my experience with the company been more positive, I would have not broken the lease early. I was tired of waiting to get things fixed—with no response—while following up multiple times with both phone calls and emails, that I chose to move out. I should have to pay—in-full—for a rental that does not have all amenities as advertised (dishwasher), nor could arrange to have a lock fixed, which was both a safety and security risk. I would also like to note that I left the place much cleaner than I received it. They had a list of things they would check upon move-out inspection, and I addressed those upon move-in, finding many of those things had not been done, while I ENSURED I did all them upon move-out. Hence, I was (appropriately) not charged anything for any cleaning or repairs. I do not agree that the dispute is between me and the [redacted], unless Home Finder Realty is able to provide documentation that it was the [redacted] who chose not to make the repairs to the dishwasher and lock, and to move the move-in date of the new tenant by 4 days. Home Finder Realty was the property MANAGER. Maybe the new tenant has not complained about the dishwasher. Have they perhaps not used it? As mentioned, I would rinse all dishes before I put them in the dishwasher, and they would come out dirtier than when I put them in. This included the first wash after they “fixed it” and cleaned it. My subsequent requests to address the issued were completely ignored for MONTHS. It does not seem unreasonable to be compensated for this inconvenience by a refund of the $150 reletting fee (considering I did have to deal with this during an over 6-month duration), and to not be charged the additional 4 days of rent in February—and have that refunded.
Regards,
[redacted]
Revdex.com of Northeast [redacted]
Complaint #[redacted]
Dear Revdex.com,
It appears this
former tenant is accusing us of fraudulently keeping the Security Deposit that
secured the property at [redacted] during the
time the tenant...
was in occupancy. This
is not true. The tenant moved out of the
property on 31 July 2014 and a condition inspection of the property was
performed and discrepancies attributable to the tenant were noted. These discrepancies were deemed the tenants’
responsibility and a Claim on Security Deposit was sent to the tenant in
accordance with applicable [redacted] Statutes.
The tenant replied as required and the dispute was duly noted.
After reviewing
the tenants’ reply, the Security Deposit was disbursed to the owner as per [redacted] Statute and a letter of explanation was sent to the tenant as to next
steps to be taken if further action was desired on the tenants’ part.
The tenants’
Security Deposit was $1,195.00 and the total damages came to $1,555.00. The tenant was charged $400 for
cleaning/washing the walls in lieu of painting, which would have cost much more
(damage done by tenants’ children drawing and marking on the walls); $200 for
the cleaning of the carpets (tenant failed to provide a copy of a carpet
cleaning receipt as required by the lease); $120 for yard service (mow, edge,
trim, prune, blow as required by the lease); and $835 for the replacement of dead
sod (3 pallets) which was caused by the tenant turning off the irrigation
system controller. The utility company
was contacted and water usage records were pulled to confirm the lack of
watering of the yard which caused the sod to die.
In closing, Home
Finder Realty acts only as agent for the owner and has no interest in the
tenants’ money. We do not benefit in any
way from properly executing our duty to the owner as regards the tenants’
security deposit. The claims process was
handled in accordance with applicable [redacted] Statutes and as far as Home
Finder Realty is concerned, this complaint should be closed.
Respectfully,
[redacted]
[redacted]
Home Finder Realty
First, I must apologize for the poor customer service this tenant received. This is not the way we usually conduct business. The agent handling the rerental of the unit had been with the company over 20 years, but had become a bit of a problem, and is no longer with us.Unfortunately,...
there will be no full refund of the security deposit. The tenant voluntarily broke the lease and as such, is responsible for the entire amount of the rent until lease end. or until the property is occupied by another tenant. The new tenant was placed in the property 5 days after the current tenant had surrendered the property, thus owing only 4 days of prorated rent, which was charged on the Claim on Deposit. The tenant is also responsible for any other monies the [redacted] would have been responsible for had the lease not been broken, in this case, the reletting fee, which was also charged on the Claim on Deposit.In summary, the tenant was not charged for anything that was not his/her responsibility. The [redacted] paid for all necessary repairs to the unit during the pass through period, whether it would have been the tenant's responsibliity or not. The tenant was sent a letter explaining the dispute procedure, along with contact informaition for the [redacted]. At this point, the dispute is between the tenant and [redacted], Home Finder Realty only acting as agent for the [redacted]. Any further dispute will have to be between tenant and [redacted].Regarding the dishwasher, the new tenant, having lived in the property for the last 3 months, has not mentioned the dishwasher at all and has no complaints regarding its operation.
Dear Revdex.com, [redacted] and Home Finder Realty have not been dishonest. The lease clearly states tenant and owner responsibilities as regards lawn care. Paragraph 10D. Lawns and Landscaping is quoted in its entirety. "AGENT DOES NOT WARRANT OR GUARANTEE, AND IS NOT RESPONSIBLE FOR THE CONDITION OR APPEARANCE OF LAWNS AND LANDSCAPED AREAS. TENANT is to keep all lawns and landscaped areas clean and neat in appearance and is responsible for watering, mowing, trimming, pruning, and removal of weeds in these areas. OWNER/AGENT is responsible for insect treatment and fertiliaztion. If TENANT suspects insect infestation (chinch bugs/mole crickets), AGENT MUST BE NOTIFIED IMMEDIATELY!" The follow-on paragraph states "If TENANT at anytime during the duration of this lease fails to pay for any maintenance/repair deemed to be his/her responsibility in accordance with the provisions of this paragraph, the cost of said maintenance/repair will be deducted from TENANT'S security/damage deposit upon TENANT vacating the premises." Yes, the owner is responsible for fertilization, but is not reqired to fertilize. That is his choice, and in this case chose not to fertilize. On the other hand, the tenant is responsible for all lawn maintenance, including watering. The lawn will survive without fertilizer, but will not from lack of watering, which happened in this case. The tenant was charged accordingly.Respectfully,[redacted]Home Finder Realty
I'm sorry that we can't resolve this dispute between tenant and management company. If I could return her money, I would, but Home Finder Realty does not have her money. That was legally claimed on the Claim on Deposit and given to the [redacted]. The lease was between tenant and [redacted] and as such, the tenant's dispute is with the [redacted], not Home Finder Realty. If Home Finder Realty could give her the money she's asking for, I would galdly refund it. It's not my call, and any further dispute must be between the tanant and [redacted] of the property. Contact information for each party to contact the other was sent in response to the tenants Dispute of Claim. I wish I could do more, but my management agreement is with the [redacted], not the tenant, and I owe my fiduciary responsibility to the [redacted].In closing, I admit that there were a lot of things that could have been handled better, and I apologize for that. However, the fact still remains that the tenant voluntarily broke the lease and would have been responsible for rent for the entire lease period had the property not rented when it did.
Dear Revdex.com, [redacted] and Home Finder Realty have not been dishonest The lease clearly states tenant and owner responsibilities as regards lawn care Paragraph 10DLawns and Landscaping is quoted in its entirety"AGENT DOES NOT WARRANT OR GUARANTEE, AND IS NOT RESPONSIBLE FOR THE CONDITION OR APPEARANCE OF LAWNS AND LANDSCAPED AREAS TENANT is to keep all lawns and landscaped areas clean and neat in appearance and is responsible for watering, mowing, trimming, pruning, and removal of weeds in these areas OWNER/AGENT is responsible for insect treatment and fertiliaztion If TENANT suspects insect infestation (chinch bugs/mole crickets), AGENT MUST BE NOTIFIED IMMEDIATELY!" The follparagraph states "If TENANT at anytime during the duration of this lease fails to pay for any maintenance/repair deemed to be his/her responsibility in accordance with the provisions of this paragraph, the cost of said maintenance/repair will be deducted from TENANT'S security/damage deposit upon TENANT vacating the premises." Yes, the owner is responsible for fertilization, but is not reqired to fertilize That is his choice, and in this case chose not to fertilize On the other hand, the tenant is responsible for all lawn maintenance, including watering The lawn will survive without fertilizer, but will not from lack of watering, which happened in this case The tenant was charged accordingly.Respectfully, [redacted] Home Finder Realty
Complaint: ***
I am rejecting this response because:
Im rejecting because *** *** has been dishonestWe still have yet to get the paper work showing the yard has been fertilize likes stating in leaseHomefinders fraudulently gave our hard earned money without following *** state lawhis agent from the office not only lied but they called their own client dirty and nasty and filthy peopleI will not stop until this is brought out into the publicI want a news conference with homefinders Realty and the owners in the public to be to witnessWhat home finders is doing to clients is wrongI'm reporting them to the state and will not stop till either they or the homeowners give us our money they fraudulently stole. Thank you *** *** Regards,
*** ***
Complaint: [redacted]
I am rejecting this response because:I am not going to continue to argue. The lease clearly states that homefinders and or homeowner is responsible for fertilization. yes it is fraud. You can not charge a tenetfor something the owners had caused. By law you have to show us the documents that requested showing the yard was fertilized per your lease. your agent told us to not to clean the carpets that they would be replaced. Honestly you would think that running a business you would respect your good paying tenants. We had planned on using your company for the purchase of our new home in April 2015. Due to this dishonest and fraud from Hone finders we will be going with a different company and [redacted]. I have scheduled a meeting with the [redacted] board with all my document. people need to know that you are doing fraud and to not use your company.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:I raised these concerns with Home Finder Realty multiple times PRIOR to them providing the deposit they retained back to the home[redacted]. Once again, they are culpable and should be held fully accountable. My decision to move out was based on THEIR lack of responsiveness to repair things for MONTHS.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:The company acknowledged the realtor I had to deal with was a problem. She ([redacted]) worked for them at the time, therefore they, as a business, should be held accountable for her actions while she worked for them, which included changing the reletting date of the new lease from 2/1 to 2/4 (and the new tenant had also originally agreed to 2/1; however, he relayed to me, due to many many other mistakes in the lease that needed to be fixed, he let this one go. By the time it was readdressed, he had already made his moving arrangements to support 2/4. However, I should not be held accountable for this additional rent from 2/1-2/4. The response said “The new tenant was placed in the property 5 days after the current tenant had surrendered the property, thus owing only 4 days of prorated rent, which was charged on the Claim on Deposit.” This is not true. I had surrendered the property on 1/14, a day prior to the agreed-upon date of 1/15. This provided many more days than the 5 that they are claiming, and they had agreed the 1/15 move-out date would support the new tenant move-in date of 2/1.Had my experience with the company been more positive, I would have not broken the lease early. I was tired of waiting to get things fixed—with no response—while following up multiple times with both phone calls and emails, that I chose to move out. I should have to pay—in-full—for a rental that does not have all amenities as advertised (dishwasher), nor could arrange to have a lock fixed, which was both a safety and security risk. I would also like to note that I left the place much cleaner than I received it. They had a list of things they would check upon move-out inspection, and I addressed those upon move-in, finding many of those things had not been done, while I ENSURED I did all them upon move-out. Hence, I was (appropriately) not charged anything for any cleaning or repairs. I do not agree that the dispute is between me and the [redacted], unless Home Finder Realty is able to provide documentation that it was the [redacted] who chose not to make the repairs to the dishwasher and lock, and to move the move-in date of the new tenant by 4 days. Home Finder Realty was the property MANAGER. Maybe the new tenant has not complained about the dishwasher. Have they perhaps not used it? As mentioned, I would rinse all dishes before I put them in the dishwasher, and they would come out dirtier than when I put them in. This included the first wash after they “fixed it” and cleaned it. My subsequent requests to address the issued were completely ignored for MONTHS. It does not seem unreasonable to be compensated for this inconvenience by a refund of the $150 reletting fee (considering I did have to deal with this during an over 6-month duration), and to not be charged the additional 4 days of rent in February—and have that refunded.
Regards,
[redacted]
Revdex.com of Northeast [redacted]
Complaint #[redacted]
Dear Revdex.com,
It appears this
former tenant is accusing us of fraudulently keeping the Security Deposit that
secured the property at [redacted] during the
time the tenant...
was in occupancy. This
is not true. The tenant moved out of the
property on 31 July 2014 and a condition inspection of the property was
performed and discrepancies attributable to the tenant were noted. These discrepancies were deemed the tenants’
responsibility and a Claim on Security Deposit was sent to the tenant in
accordance with applicable [redacted] Statutes.
The tenant replied as required and the dispute was duly noted.
After reviewing
the tenants’ reply, the Security Deposit was disbursed to the owner as per [redacted] Statute and a letter of explanation was sent to the tenant as to next
steps to be taken if further action was desired on the tenants’ part.
The tenants’
Security Deposit was $1,195.00 and the total damages came to $1,555.00. The tenant was charged $400 for
cleaning/washing the walls in lieu of painting, which would have cost much more
(damage done by tenants’ children drawing and marking on the walls); $200 for
the cleaning of the carpets (tenant failed to provide a copy of a carpet
cleaning receipt as required by the lease); $120 for yard service (mow, edge,
trim, prune, blow as required by the lease); and $835 for the replacement of dead
sod (3 pallets) which was caused by the tenant turning off the irrigation
system controller. The utility company
was contacted and water usage records were pulled to confirm the lack of
watering of the yard which caused the sod to die.
In closing, Home
Finder Realty acts only as agent for the owner and has no interest in the
tenants’ money. We do not benefit in any
way from properly executing our duty to the owner as regards the tenants’
security deposit. The claims process was
handled in accordance with applicable [redacted] Statutes and as far as Home
Finder Realty is concerned, this complaint should be closed.
Respectfully,
[redacted]
[redacted]
Home Finder Realty
First, I must apologize for the poor customer service this tenant received. This is not the way we usually conduct business. The agent handling the rerental of the unit had been with the company over 20 years, but had become a bit of a problem, and is no longer with us.Unfortunately,...
there will be no full refund of the security deposit. The tenant voluntarily broke the lease and as such, is responsible for the entire amount of the rent until lease end. or until the property is occupied by another tenant. The new tenant was placed in the property 5 days after the current tenant had surrendered the property, thus owing only 4 days of prorated rent, which was charged on the Claim on Deposit. The tenant is also responsible for any other monies the [redacted] would have been responsible for had the lease not been broken, in this case, the reletting fee, which was also charged on the Claim on Deposit.In summary, the tenant was not charged for anything that was not his/her responsibility. The [redacted] paid for all necessary repairs to the unit during the pass through period, whether it would have been the tenant's responsibliity or not. The tenant was sent a letter explaining the dispute procedure, along with contact informaition for the [redacted]. At this point, the dispute is between the tenant and [redacted], Home Finder Realty only acting as agent for the [redacted]. Any further dispute will have to be between tenant and [redacted].Regarding the dishwasher, the new tenant, having lived in the property for the last 3 months, has not mentioned the dishwasher at all and has no complaints regarding its operation.
Dear Revdex.com, [redacted] and Home Finder Realty have not been dishonest. The lease clearly states tenant and owner responsibilities as regards lawn care. Paragraph 10D. Lawns and Landscaping is quoted in its entirety. "AGENT DOES NOT WARRANT OR GUARANTEE, AND IS NOT RESPONSIBLE FOR THE CONDITION OR APPEARANCE OF LAWNS AND LANDSCAPED AREAS. TENANT is to keep all lawns and landscaped areas clean and neat in appearance and is responsible for watering, mowing, trimming, pruning, and removal of weeds in these areas. OWNER/AGENT is responsible for insect treatment and fertiliaztion. If TENANT suspects insect infestation (chinch bugs/mole crickets), AGENT MUST BE NOTIFIED IMMEDIATELY!" The follow-on paragraph states "If TENANT at anytime during the duration of this lease fails to pay for any maintenance/repair deemed to be his/her responsibility in accordance with the provisions of this paragraph, the cost of said maintenance/repair will be deducted from TENANT'S security/damage deposit upon TENANT vacating the premises." Yes, the owner is responsible for fertilization, but is not reqired to fertilize. That is his choice, and in this case chose not to fertilize. On the other hand, the tenant is responsible for all lawn maintenance, including watering. The lawn will survive without fertilizer, but will not from lack of watering, which happened in this case. The tenant was charged accordingly.Respectfully,[redacted]Home Finder Realty
I'm sorry that we can't resolve this dispute between tenant and management company. If I could return her money, I would, but Home Finder Realty does not have her money. That was legally claimed on the Claim on Deposit and given to the [redacted]. The lease was between tenant and [redacted] and as such, the tenant's dispute is with the [redacted], not Home Finder Realty. If Home Finder Realty could give her the money she's asking for, I would galdly refund it. It's not my call, and any further dispute must be between the tanant and [redacted] of the property. Contact information for each party to contact the other was sent in response to the tenants Dispute of Claim. I wish I could do more, but my management agreement is with the [redacted], not the tenant, and I owe my fiduciary responsibility to the [redacted].In closing, I admit that there were a lot of things that could have been handled better, and I apologize for that. However, the fact still remains that the tenant voluntarily broke the lease and would have been responsible for rent for the entire lease period had the property not rented when it did.