LBSI Automotive

Im not giving [redacted] the it customer signed title at Point of sale and new it was reconstructed and plus this is yrs later

August 18,Revdex.com Serving Western Pennsylvania [redacted] Ref: [redacted] Dear [redacted] ,I am writing in response to the complaint we received from [redacted] The customer purchased the Ford Focus via buy here pay here on July 13, The sales price was $and the customer put down $650.The customer called the next day and said the car broke down and he fixed it himselfIt needed a coil pack which cost him $We credited the $towards the amount due on the loanHe then said it broke again and it was the brake switchWe told him to bring it to [redacted] garage that LBSI has a work relationship with and [redacted] Fixed the issueThe customer called two weeks later and said the clutch isn’t workingHe brought it to [redacted] garage and [redacted] can fix it, but the customer can't afford to pay to fix the car and wanted us to pay for the repairs again.All vehicles are sold AS IS, which the customer signed off onWe try to help if there is an issue a few days later, but we are not able to continuously fix every issue that occursIf we tried to make each car 100% perfect and back to almost new it would cost more than the car is worth and we would be out of businessAny used car is going to need some work done to itThat is the nature of the used car business.His payment is due now and he can’t make the payment so he sends in a complaint after we have tried to work with him to fix the initial issues.The customer signed a Buyer’s Guide, a Vehicle Buyers Order, and Terms and Conditions paperworkWe have included with this letter a copy of the signed pages by the customer as supporting documentsThe customer signed off on buying this vehicle "AS IS” and the signed agreement is enclosed for your review.Sincerely, Alison F [redacted] LBS Automotive, LLCOperations Manager

October 17, 2017Revdex.com of Western PennsylvaniaHoliday DriveSuite 220Pittsburgh, PA 15220Ref: [redacted] To whom it may concern:The customers purchased the Chevy Impala on October 6, -They financed the vehicle and put a downpayment of $We worked with them to replace a map sensor after the purchase which fixed the issueand then they came in because the check engine light was onLBSI is willing to look at why the checkengine light is onDuring the same visit the customer pulled out receipts for tires and a windshieldTheseitems are wearable parts and LBSidoes not replace this type of part after the sale of the vehicle All vehiclesare sold as isAll vehicles are sold AS IS, which the customer signed off onWe fly to help fix any issues in the first weekor so if they are major such as needing a new engineIt is a used vehicle, so it will need some Work done..We are not able to fix everything that goes wrong, but we feel we tried our best to work with this customerand we are still willing to look at why the check engine light is on.Sincerely,Alison F [redacted] LBS Automotive, LLCOperations Manager

August 18, 2015Revdex.com Seving Western Pennsylvania*** *** *** *** ** ***Ref: ***Dear *** ***,I am writing in response to the complaint we received, from *** ***The customer purchased the Plymouth Neon on January 5, The Sales Representative she bought the vehicle from was a friend who would not “deliberately deceive” her as she says in her complaintWe received a voice mail from *** *** who is not the owner of the; vehicle, nor is he on any of the paperwork so legally we are not allowed to speak with him regarding any issues pertaining to this saleWe never received any calls or any contact from *** *** who actually purchased the vehicle.We have confidence in our Sales Representatives that they disclose all reconstructed titles with the customerWhen the customer had the title work done she would have had to sign off on the title at the notary who was separate from LBSi since we are not a notaryThe notary would point out that it is reconstructed and by her signing the title she is recognizing thisCars that are reconstructed can be very good vehiclesClearly it has been a good car for her since we have not heard anything in the two plus years she has been driving it.All vehicles are sold AS IS, which the customer signed off onWe try to help if there is an issue a few days later, but there is nothing we can do when we don't find out about it till years later.Sincerely,Alison F*LBS Automotive, LLCOperations Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my
complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** the response from the business clearly shows their business practices, know where did any one insult them in any way but clearly they have no problem with insulting people who where their customer, never where we shown the front of the title not do you sign the front, we clearly had no reason to assume we where being lied to or deceived to inspect the titleAgain the law requires for it to be clearly stated on the bill of sale and initialed by purchaser that they where properly informed of it being a reconstructed titleAnd further more we never assumed to check the title after paying off the car cause has no reason again to assume we where lied to and deceived by the salesman and it was pointed out at the time of transfer to Virginia by Virginia DMVNever did we think this business would of intentianly deceive us to make a sale, nor would we of purchased the car knowing it was a reconstructed title that also had many other issues that cost us more out of pocket expenses to get the car in safe running condition, this business from what I've seen in their Facebook page deliberately deceives people on a regular basis and by their response back to you clearly shows their attitude towards their customers after making a sale, I did later receive a phone call from who claimed to be a part owner who stumbled over every excuse he could to not make this right, this business and the person who sent back the response with the belittling comment need held accountable for their deceitful actions against good people who clearly they take advantage of in a regular basis

I apologize for any delay in responding to this complaint .Our office just moved and I just now am able toget to these responses.The customer purchased the Mazda on April 3, She financed the vehicle and put a down payment of$We have been trying to fix the carIt is at our mechanics
and we put a new computer in, but thatdidn’t fix the issue so the mechanic was trying to diagnose the issue further with no luckWe receivednotice from Mazda that they are not sure what the issue is eitherWe told the customer that we would eitherfix the vehicle or put her in another vehicle of a similar priceWe apologize for it taking so long to tay todiagnose the issueWe are refunding her the $today that she put down on the vehicle since none of ourmechanics can fix the issue.Sincerely,Alison F*LBS Automotive, LLCOperations Manager

August 18,2015Revdex.com Serving Western Pennsylvania[redacted]
[redacted]
[redacted]Ref: [redacted] Dear [redacted],I am writing in response to the complaint we received from [redacted]. The customer purchased the 2003 Ford Focus via buy here pay here on July 13, 2015. The sales price...

was $1999 and the customer put down $650.The customer called the next day and said the car broke down and he fixed it himself. It needed a coil pack which cost him $30. We credited the $30 towards the amount due on the loan. He then said it broke again and it was the brake switch. We told him to bring it to [redacted] garage that LBSI has a work relationship with and [redacted] Fixed the issue. The customer called two weeks later and said the clutch isn’t working. He brought it to [redacted] garage and [redacted] can fix it, but the customer can't afford to pay to fix the car and wanted us to pay for the repairs again.All vehicles are sold AS IS, which the customer signed off on. We try to help if there is an issue a few days later, but we are not able to continuously fix every issue that occurs. If we tried to make each car 100% perfect and back to almost new it would cost more than the car is worth and we would be out of business. Any used car is going to need some work done to it. That is the nature of the used car business.His payment is due now and he can’t make the payment so he sends in a complaint after we have tried to work with him to fix the initial issues.The customer signed a Buyer’s Guide, a Vehicle Buyers Order, and Terms and Conditions paperwork. We have included with this letter a copy of the signed pages by the customer as supporting documents. The customer signed off on buying this vehicle "AS IS” and the signed agreement is enclosed for your review.Sincerely,Alison F[redacted]LBS Automotive, LLCOperations Manager

October 17, 2017Revdex.com of Western Pennsylvania400 Holiday DriveSuite 220Pittsburgh, PA 15220Ref: [redacted]To whom it may concern:The customers purchased the Chevy Impala on October 6, 2017. -They financed the vehicle and put a downpayment of $599. We worked with them to replace a map sensor after the...

purchase which fixed the issueand then they came in because the check engine light was on. LBSI is willing to look at why the checkengine light is on. During the same visit the customer pulled out receipts for tires and a windshield. Theseitems are wearable parts and LBSidoes not replace this type of part after the sale of the vehicle All vehiclesare sold as is. . All vehicles are sold AS IS, which the customer signed off on. We fly to help fix any issues in the first weekor so if they are major such as needing a new engine. It is a used vehicle, so it will need some Work done..We are not able to fix everything that goes wrong, but we feel we tried our best to work with this customerand we are still willing to look at why the check engine light is on.Sincerely,Alison F[redacted]LBS Automotive, LLCOperations Manager

October 17, 2017Revdex.com of Western Pennsylvania400 Holiday DriveSuite 220Pittsburgh, PA 15220Ref: [redacted]To whom it may concern:The customers purchased the Chevy Impala on October 6, 2017. -They financed the vehicle and put a downpayment of $599. We worked with them to replace a map sensor after the purchase which fixed the issueand then they came in because the check engine light was on. LBSI is willing to look at why the checkengine light is on. During the same visit the customer pulled out receipts for tires and a windshield. Theseitems are wearable parts and LBSidoes not replace this type of part after the sale of the vehicle All vehiclesare sold as is. . All vehicles are sold AS IS, which the customer signed off on. We fly to help fix any issues in the first weekor so if they are major such as needing a new engine. It is a used vehicle, so it will need some Work done..We are not able to fix everything that goes wrong, but we feel we tried our best to work with this customerand we are still willing to look at why the check engine light is on.Sincerely,Alison F[redacted]LBS Automotive, LLCOperations Manager

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] the response from the business clearly shows their business practices, know where did any one insult them in any way but clearly they have no problem with insulting people who where their customer, never where we shown the front of the title not do you sign the front, we clearly had no reason to assume we where being lied to or deceived to inspect the title. Again the law requires for it to be clearly stated on the bill of sale and initialed by purchaser that they where properly informed of it being a reconstructed title. And further more we never assumed to check the title after paying off the car cause has no reason again to assume we where lied to and deceived by the salesman and it was pointed out at the time of transfer to Virginia by Virginia DMV. Never did we think this business would of intentianly deceive us to make a sale, nor would we of purchased the car knowing it was a reconstructed title that also had many other issues that cost us more out of pocket expenses to get the car in safe running condition, this business from what I've seen in their Facebook page deliberately deceives people on a regular basis and by their response back to you clearly shows their attitude towards their customers after making a sale, I did later receive a phone call from who claimed to be a part owner who stumbled over every excuse he could to not make this right, this business and the person who sent back the response with the belittling comment need held accountable for their deceitful actions against good people who clearly they take advantage of in a regular basis.

Im not giving [redacted] the it customer signed title at Point of sale and new it was reconstructed and plus this is 2 yrs later

August 18,2015
Revdex.com Serving Western Pennsylvania[redacted]
Ref: [redacted]
Dear [redacted],I am writing in response to the complaint we received from [redacted]. The customer purchased the 2003 Ford Focus via buy here pay here...

on July 13, 2015. The sales price was $1999 and the customer put down $650.The customer called the next day and said the car broke down and he fixed it himself. It needed a coil pack which cost him $30. We credited the $30 towards the amount due on the loan. He then said it broke again and it was the brake switch. We told him to bring it to [redacted] garage that LBSI has a work relationship with and [redacted] Fixed the issue. The customer called two weeks later and said the clutch isn’t working. He brought it to [redacted] garage and [redacted] can fix it, but the customer can't afford to pay to fix the car and wanted us to pay for the repairs again.All vehicles are sold AS IS, which the customer signed off on. We try to help if there is an issue a few days later, but we are not able to continuously fix every issue that occurs. If we tried to make each car 100% perfect and back to almost new it would cost more than the car is worth and we would be out of business. Any used car is going to need some work done to it. That is the nature of the used car business.His payment is due now and he can’t make the payment so he sends in a complaint after we have tried to work with him to fix the initial issues.The customer signed a Buyer’s Guide, a Vehicle Buyers Order, and Terms and Conditions paperwork. We have included with this letter a copy of the signed pages by the customer as supporting documents. The customer signed off on buying this vehicle "AS IS” and the signed agreement is enclosed for your review.Sincerely,
Alison F[redacted]LBS Automotive, LLCOperations Manager

August 18, 2015
Revdex.com Seving Western Pennsylvania[redacted]
Ref: [redacted]Dear [redacted],I am writing in response to the complaint we received, from [redacted]. The customer purchased the Plymouth Neon on January 5, 2013. The Sales Representative she bought the vehicle from was a friend who would not “deliberately deceive” her as she says in her complaint. We received a voice mail from [redacted] who is not the owner of the; vehicle, nor is he on any of the paperwork so legally we are not allowed to speak with him regarding any issues pertaining to this sale. We never received any calls or any contact from [redacted] who actually purchased the vehicle.We have confidence in our Sales Representatives that they disclose all reconstructed titles with the customer. When the customer had the title work done she would have had to sign off on the title at the notary who was separate from LBSi since we are not a notary. The notary would point out that it is reconstructed and by her signing the title she is recognizing this. Cars that are reconstructed can be very good vehicles. Clearly it has been a good car for her since we have not heard anything in the two plus years she has been driving it.All vehicles are sold AS IS, which the customer signed off on. We try to help if there is an issue a few days later, but there is nothing we can do when we don't find out about it till 2 years later.
Sincerely,
Alison F[redacted]
LBS Automotive, LLCOperations Manager

Review: I purchased a 2002 Jeep Liberty from LBSI in Feburary 2013, that I am still paying payments on. Within the first few days the vehicle was making a hissing sound. I took it to [redacted] and they discovered a rag stuffed inside the exhaust pipe. I also had to have the wheel barrings replaced. The vehicle then began having loss of power due to motor failure. I have had the car for two months and within that time it was takin to the shop for three different issues. After all that the motor in the vehicle blew up, due to the bottom end barrings shattering and the crank shaft was scratched beyond repair. LBSI said that I am on my own, that I have to pay for all the repairs, and continue to pay my payments. Due to this happening, I lost my job, due to no transportation to work and cannot afford to replace the engine myself/ and or keep up with the payments at this time. I have tried talking with LBSI, but they are not willing to do anything to help me!!!Desired Settlement: I would like for the engine to be replaced with no cost to me, so that I may get employment to continue making my payments. If this is not possible, then I would like all the money I have paid them for the vehicle(including the down payment), so that I may purchase a DEPENDABLE vehicle. I DO NOT want another vehicle from them after all that I have been thru.

Review: I bought a used car & 2 hrs. later it wouldn't start & I found out that it was the fuel pump &the dealer wont fix it without me paying 75.00Desired Settlement: 175.00

Review: I bought a car from this dealer. Car was advertised to be in good shape. It did not have Pennsylvania state inspection stickers. I asked if they did inspection and the saleswoman told me they did not. The car was advertised to be in good condition and nothing was listed to be wrong with it, so I assumed I just need to take it to a mechanic to get the stickers. I took the car to my certified mechanic and he said the vehicle is unsafe and will never be able to pass a state inspection. Now LBSI told me there is nothing they can do about it because I signed a waiver.Desired Settlement: I want my money back. I have a vehicle I literally cannot drive because it is unsafe and will not pass a state inspection.

Review: I purchased a vehicle from them in Jan 2013 for my son. I paid off the 12 month note & they mailed me the title. I put the title away, until May 2015, when I was transferring the title over to my son as he was getting married & moving to Va. I went with him to the DMV in Va, where they pointed out that the title I had was for a "Reconstructed" vehicle, so it would have to be mailed off to Richmond Va to be verified. I had no CLUE what that was, but my son did, and because he was there with me when we bought the car, & specifically asked if the car had A reconstructed title since the price was so low, and they told us "No". My son contacted the said dealership, because the car is basically worthless and WE WERE DELIBERATELY DECEIVED about the condition of the car when we purchased it. The PA Lemon Law states very clearly, that if a car has been "Reconstructed", it MUST be listed as such on the sales contract, & purchaser MUST sign/initial that they are fully aware that the car was totaled & reconstructed to sell on their lot. NONE of this was done or said, in fact it was intentionally withheld. I cannot get the Owner of the establishment to contact my son or I back - Salesman keep saying he is "out of the office". I have the Sales Contract - PROOF of the fraud, and they are required to buy back this car for the amount I paid for it PLUS finance charges. Avoiding "full disclosure" about a vehicle is against the law.Desired Settlement: The purchase price including down payment & finance charges, which is $3576.16

Business

Response:

Im not giving [redacted] the it customer signed title at Point of sale and new it was reconstructed and plus this is 2 yrs later

Consumer

Response:

Review: Purchased a vehicle from them and it broke dowm that day

had to fix the vehicle myself.

broke again the next day complete dofferent problem. Car broke multiple times.

When asked fpr a refund they denied me

terrible business do not go to

other then that the employees such as ryan and sierra are amazingDesired Settlement: $500.00

Business

Response:

August 18,2015Revdex.com Serving Western Pennsylvania[redacted]

[redacted]Ref: [redacted] Dear [redacted],I am writing in response to the complaint we received from [redacted]. The customer purchased the 2003 Ford Focus via buy here pay here on July 13, 2015. The sales price was $1999 and the customer put down $650.The customer called the next day and said the car broke down and he fixed it himself. It needed a coil pack which cost him $30. We credited the $30 towards the amount due on the loan. He then said it broke again and it was the brake switch. We told him to bring it to [redacted] garage that LBSI has a work relationship with and [redacted] Fixed the issue. The customer called two weeks later and said the clutch isn’t working. He brought it to [redacted] garage and [redacted] can fix it, but the customer can't afford to pay to fix the car and wanted us to pay for the repairs again.All vehicles are sold AS IS, which the customer signed off on. We try to help if there is an issue a few days later, but we are not able to continuously fix every issue that occurs. If we tried to make each car 100% perfect and back to almost new it would cost more than the car is worth and we would be out of business. Any used car is going to need some work done to it. That is the nature of the used car business.His payment is due now and he can’t make the payment so he sends in a complaint after we have tried to work with him to fix the initial issues.The customer signed a Buyer’s Guide, a Vehicle Buyers Order, and Terms and Conditions paperwork. We have included with this letter a copy of the signed pages by the customer as supporting documents. The customer signed off on buying this vehicle "AS IS” and the signed agreement is enclosed for your review.Sincerely,Alison F[redacted]LBS Automotive, LLCOperations Manager

Review: I purchased a car on 2-9-15 drove about a quarter of mile and car Brock down the dealership came and gave me a jump car restarted and about 1/2 mile later car broke down dealership came and picked car up and informed me car needed a engine and wanted me to pay for services to fix motor.Desired Settlement: Want to take purchase of car if repairs are paid for by dealership or refund of monies due to defects.

Review: We purchased a 1999 Ford Taurus from LBSI Automotive LLC as is; however we took the car to a mechanic immediately after purchasing to the car and they informed us that the "K" frame was completely rusted out and the car is not roadworthy. We called LBSI Automotive LLC and tried to talk to the owner (who sold the car to us) [redacted] and we were told he would call us back several times. His assistant [redacted] called us back and told us to take the car to Print & Tint in Uniontown and they would fix it. We took it to Jason at Print and Tint and he said he replaced the frame. We took the car back to the mechanic afterwards and they said the frame was not replaced it was just sprayed with undercoating. PA law states that every vehicle offered for sale (even if as is) MUST BE ROADWORTHY! It is illegal for a dealer to sell a car without informing the buyer if it has a cracked or twisted frame. We tried to just have the car fixed per [redacted]'s recommendation of the Print and Tint shop. This is a nightmare. Our daughter is 18 years old and the car is not fit to be on the road. We also took the car to another auto shop to get a second opinion and they agree with the first mechanic. The car should not be on the road; it is not roadworthy, it is dangerous to drive the vehicle.Desired Settlement: We would like to refunded for the price we paid for the car as well as the "work" that Tint and Print was supposed to do. I would not like a replacement because I would not trust [redacted] or anything he has on his lot.