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LCB Cabinet installers Reviews (1)

Complaint[redacted], owner of LCB Cabinet Installers, installed new countertops in my home in May, 2013. After several problems after the initial installation I realized the best way to communicate with Mr. [redacted] is through email because he rarely returns my phone calls. I emailed him on 2/9/2014 to inform him that one of the tops had delaminated and I sent him pictures. Initially, he indicated that this should not be a problem to get it replaced. After many emails and very little responses, Mr. [redacted] finally put me in contact with a rep ([redacted] from [redacted] so they could look at the countertops to verify it was a manufacturers defect. [redacted] traveled from [redacted], NC on 5/1/2014 and agreed that the delamination was a manufacturers defect and should be replaced. However, when Mr. [redacted] started the process to replace the top he discovered that Mr. [redacted] never purchased the top from [redacted] to begin with and therefore, they could not help me any further. After this discovery, Mr. [redacted] then stated that he had contacted another company named [redacted] and I should expect to hear from another rep named [redacted] Now Mr. [redacted] has stopped responding to my emails. I have been trying to get Mr. [redacted] to take action on this for more than 90 days and I think the fact that he tried to get [redacted] to replace a top that did not come from them is irresponsible and unethical. He has left me hanging with the possibility of having to pay for the cost of a new countertop and installation again. I have pictures and emails to support all of my claims.Product_Or_Service: Laminate Post Form CountertopDesired SettlementI would like the delaminated countertop be replaced or the cost of the countertop and installation refunded.

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Description: Cabinet Maker

Address: 1514 Kimberly Rd, New Bern, North Carolina, United States, 28562


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