LCM Property Management

NONE - Responsive
I've called several times / spouse has tried email NO reply!
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The management company does careHeat to A/C switch over happened in the first week of June Once it was switched over the HVAC company discovered a problem and ordered the necessary part to fix the problem When the part came in it was the wrong part so it had to be re-orderedAir conditioning is now up and runningAssessments have gone up on average 4% since This is a function of the Board of Directors who determines the financial need for assessment increasesThe managers do return callsThe elevator did go down last year The part needed for the repair is not manufactured anymore and it took a nationwide search to find a used part Once the part was found it was ordered and the elevator was repaired Things are fixed in priority and based on replacement scheduling Fitness room is functioning and hallways, carpets and stair cases are cleaned regularly

Mr [redacted] contacted this office and left [redacted] a rude and threatening message [redacted] then forwarded this message to me and I returned Mr [redacted] ’s callI have no problem discussing his concerns but when the conversation digressed into Mr [redacted] using profanity and making demands and threats I had to politely say good bye I did not hang up on himMr [redacted] talked to [redacted] not to [redacted] ***Mr [redacted] ’s statement that “ [redacted] told me they will often hold checks for up to weeks at a time” is inaccurate and unfoundedI am sorry but the rest of Mr [redacted] ’s recollection of our conversation is not accurate Mr [redacted] ’s understanding of the special assessment is also inaccurate To clarify for Mr [redacted] , section “Special Assessments” of his Association’s declarations states “In addition to other authorized Assessments, the Association may levy Special Assessments from time to time to cover previously unbudgeted expenses or expenses in excess of those budgeted, including, without limitation, the costs of any construction, restoration, or unbudgeted repairs or replacements of capital improvements that are not covered by the general reserve fundThe proposed Special Assessment shall be submitted to the Owners for ratification pursuant to Section 303(4) of the Act and as set forth in the Bylaws, as the Bylaws may be amended from time to timeThe proposed Special Assessment may be vetoed by votes of Owners representing a majority of the total Association votesA proposed Special Assessment will be ratified nnless Owners representing more than a majority of the votes allocated to the Units that will be subject to tbe special Assessment vote, either in person or by proxy, to reject the Special Assessment at a meeting called for such purposeSpecial Assessments may be payable in installments extending beyond the fiscal year in which the Special Assessment is approvedThe Board shall have the right to require that Special Assessments be paid in advance of the provision of the subject services or materials.” I spoke with [redacted] concerning this account [redacted] told me that he had a very polite and constructive conversation with a woman who is associated with this unitI do not know her namePer my conversation with [redacted] ***, after his conversation with this woman the late fee and interest charge was waived This leaves Mr [redacted] ’s balance owing February’s regular and special assessment These assessments must be paid in full by February 16, to avoid any additional late fees and interestIn conclusion, LCM has been in business for yearsOur purpose is to serve the communities we manage and to do so in a professional and constructive mannerAlso, Associations are governed by declarations, bylaws and rules and regulationsThe Board of Directors is imbued with certain rights and obligations based on these documentsHomeowners are also imbued with certain rights and obligations based on those documentsI would suggest that Mr [redacted] better familiarize himself with these documents If Mr [redacted] has any questions or needs assistance relating to association, I am more than happy to communicate with him as long as the conversation remains amicable and the requests are within the purview of the management relationship and the governing documents of the association

The carpet and pad are the responsibility of the unit owner; however, as a courtesy the association agreed to clean the effected area of the carpetIt was determined by the assocation that the pad is in good conditionWe have the cleaning scheduled for Friday 1/12/Should the tenant feel differently, he should contact the unit’s landlord or Management CompanyLCM does not manage the unit

Initial Business Response / [redacted] (1000, 5, 2015/09/10) */ We have contacted the owner via phone and left message regarding the insurance brokers contact information Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/09/11) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2015/09/01) */ It is my understanding that the concerns listed in this complaint have been resolved

Complaint: [redacted] I am rejecting this response because:I live at [redacted] ***, the ice is in the parking lot behind the building on the south endIt is not a small amount of ice, this is a major ice build upYes, we have [redacted] the maintenance man on sight, but he not the snow removal people shovel or plow this areaThey throw gravel on it and as the snow melts all day on the hill it runs down, collects in this area and freezes over the gravel again at nightWith the warm weather forecasted all week I can almost guarantee she well not see the ice and problem, she needs to check it out after it it snows, not weeks later When are the next couple HOA meetings scheduled for our property? I plan to start attending, as a homeowner with an investment I need to be more involved Sincerely, [redacted]

As stated before, we must receive other written complaints about the same unit making noiseWe have not received other written noticeThe association’s legal counsel recommends that the association receive corroborating evidence from three sources before taking action in regard to noise violationsPer the association’s legal counsel, when tenants have noise complaints, the tenant must have the owner or authorized agent of the owner contact our officeLCM cannot correspond with tenants in such situations unless we have written authorization from the tenant’s unit owner to do soAccording to the association’s legal counsel, per the authority in the association’s legal documents, the owner of any unit that is experiencing what is considered by them to be noise violations, but no other owner in the building has sent in written complaints about such noise violations, can themselves take legal action against the party they feel is in violation of the noise covenantI understand that this may seem like an unwillingness to take action to resolve the complaining owner’s problem, but it is notAs stated above, upon written complaints from two other owners in the same building, about this same situation, LCM can action on behalf of the association, as detailed in the association’s enforcement policyPlease understand that LCM acts under the authority, and is directed by, the association’s board of directors and or the association’s legal counsel and does not act in such situations independently of their direction

Initial Business Response / [redacted] (1000, 5, 2015/06/04) */ There were no fines charged to [redacted] account on 05/21/12, 05/21/or on 07/26/A fine was charged to her account on 06/21/and reversed on 06/22/A $fine credit was credited to her account on 07/31/and reversed on 08/21/This reversal showed up on her account as a fine but again was nothing more than the reversal of the 07/31/creditThere was a $fine charged for trash on 09/21/which was paid by [redacted] [redacted] stayed current on her account until July Her July payment made on 07/21/which was lateThis generated a late and interest chargeShe remained current until January and received another late and interest charge on 01/21/She was late again in April of and received another late and interest charge on 04/21/To date she has not made payments in May or June $of late and interest charges were waived on 06/01/Her current balance is $which must be paid by 06/20/or she will incur more late and interest chargesI am not sure what she is complaining about as everything seems in order [redacted] is obligated by the governing documents of the association she owns her unit in to pay her assessments timely