L.D. Builders Ltd.

Dear Aqua-Leisure Recreation, LLC Airhead Division, I am writing to express my dissatisfaction and concerns regarding a recent issue I faced with the Airhead towable Force 3. I have always held Airhead products in high regard, but unfortunately, my newly purchased Force 3 failed upon its initial use. In response, I filed a warranty claim which was approved, to my relief. However, I was later informed by your customer service department that both parts and full units of the Force 3 are currently out of stock. What's more troubling is that the restocking is not anticipated until the next season. This situation effectively renders my warranty useless for a significant period of time, which is quite disappointing. As a long-time, loyal customer of Airhead, I understand that errors and product issues can occur. However, the lack of inventory should not be a valid reason to negate the applicability of a warranty. Over the years, I've consistently chosen Airhead towables for their quality and dependability, but this situation has certainly put a strain on my faith in your products. That said, I'm eager to find a reasonable solution to this issue. Airhead offers similar models that are currently in stock, such as the Comfort Shell 75 | 1-3 Rider Towable Tube. I would be more than willing to accept this as a replacement for my faulty Force 3. Alternatively, I'm also open to upgrading to the Super | 1-3 Rider Towable Tube. Although this is a more expensive model, I would be happy to cover the price difference. I hope this matter can be resolved promptly and that we can come to a solution that is both fair and customer-oriented. Thank you in advance for your attention to this matter. Best regards,