We stand behind our original response. If the client requires a duplicate certified copy of the filed order from the court it needs to be ordered through the court and their fee paid for same. Confirmed copies of the filed order were both emailed and mailed to the client and the plan administrator. We do not have authority to issue a certified copy of a court order.
Complaint: 10755924
I am rejecting this response because:
I see no resolution offered by the company for their error. They say "If the client requires a duplicate certified copy of the order from the the it needs to be ordered through the court and their fee paid for the same". Does that mean [redacted] W[redacted] and I need to go directly to th4e court and order a certified copy? Then court has a copy in their files that can be certified? I think at least to resolve this issue we should be paid for our time and gas to go to the court and spend hours doing what could have been avoided if the S[redacted] had done what we asked originally on numerous occasions of both her and her assistant.
Regards,
I[redacted]
We stand behind our original response. If the client requires a duplicate certified copy of the filed order from the court it needs to be ordered through the court and their fee paid for same. Confirmed copies of the filed order were both emailed and mailed to the client and the plan administrator. We do not have authority to issue a certified copy of a court order.
Complaint: 10755924
I am rejecting this response because:
I see no resolution offered by the company for their error. They say "If the client requires a duplicate certified copy of the order from the the it needs to be ordered through the court and their fee paid for the same". Does that mean [redacted] W[redacted] and I need to go directly to th4e court and order a certified copy? Then court has a copy in their files that can be certified? I think at least to resolve this issue we should be paid for our time and gas to go to the court and spend hours doing what could have been avoided if the S[redacted] had done what we asked originally on numerous occasions of both her and her assistant.
Regards,
I[redacted]