March 11, 2016In response to the above mentioned complaint, The Optical Center never guarantees payment by any insurance companyOur staff can only verify eligibility and relay the information we receive from the insurance to the insuredWe always strongly recommend that patients call their insurances company on their own so they may fully understand their benefitsDetermination of payment for services rendered can only be made by the insurance company after the claim for service is received and processedIt sounds as if [redacted] is more dissatisfied with her insurance companies lack of payment on her claim then with our staff and the service she receivedWe strongly recommend [redacted] contact her insurance company if she feels that this claim should have been paid by them.Sincerely, Patrick S.Practice Manager
March 11, 2016In response to the above mentioned complaint, The Optical Center never guarantees payment by any insurance companyOur staff can only verify eligibility and relay the information we receive from the insurance to the insuredWe always strongly recommend that patients call their insurances company on their own so they may fully understand their benefitsDetermination of payment for services rendered can only be made by the insurance company after the claim for service is received and processedIt sounds as if [redacted] is more dissatisfied with her insurance companies lack of payment on her claim then with our staff and the service she receivedWe strongly recommend [redacted] contact her insurance company if she feels that this claim should have been paid by them.Sincerely, Patrick S.Practice Manager