We have been more than fair in regards to fixing this situationIf *** *** refuses to accept a deal in which we would drive out to his home and fix both the door and door handle at cost to him, then there is obviously no fair deal to remedy situation in his eyes. We believe at this point *** *** is more interested in some sort of "revenge" against our company than he is getting these matters resolved. As a sign of good faith we will leave our last offer on the table as an option for *** *** if he wants to get this situation taken care of quickly and convenientlyHowever, since we are operating in accordance with our ***, confirmation and the rules set forth on us by the *** ** *** *** we will be making no other new offers besides the last offer made
We are apologetic that we were not able to find some sort of reasonable middle ground with *** *** in order to resolve this particular damage claim. Typically these situations are very easy to resolveFrom a logical point of view, any repair takes two sides willing to agree to a place and
time to repair any damages allegedly caused by our companyThe Movers process, schedule and repair damages made through our damage claims routinelyDamages and damage claims are a necessary evil of the moving industry and is unfortunately part of our businessHowever, for this particular claim, *** *** has been completely unreasonable and standoffish when dealing with resolving his damage claim. *** *** filed an official damage claim with our company *** 2, (which is only days from today)On his official claim, he had added a damaged door handle that he did not mention to *** (*** *** ***) on the day his move was performedInitially, this change to his claim made us a little suspicious of *** *** intentionsWhy would he not mention the damaged door handle to the movers who damaged his door but attempt to file it on his damage claim? *** *** had no problem voicing his displeasure over the damagesWhy would he not disclose this information? From the time we received his official claim, he called in frequently, almost to the level of harassmentEvery time he would call, he would put pressure on us to hurry up and repair his damages as soon as possibleAccording to the *** *** ** ***, moving companies are given up to days from the time an official damage claim to respond to a damage claim (as listed in the *** *** *** ***” sheet he received prior to his move)As a sign of good faith, we put *** *** damage claim ahead of other claims in an attempt to speed up the process in which it would be handled and to resolve his claim as soon as possible. *** and *** of the Movers were scheduled to go to *** *** residence and repair the damages on *** *, He agreed to this date that was less than one week after the day he made his official claim. *** *** did not answer his phoneThirty minutes later he was called again and there was no answerOne hour later we called again and there was no answerWe made multiple calls and left voicemails from different phone lines and still no answerNot only did he fail to answer, he also did not call in to our office and give us an explanation why he did not answer our repeated callsDue to the actions of *** ***, the company was forced to pay two of our *** to drive half way towards his home (in ***, TX) and sit in a parking lot while it rainedWe thought this was very strange because *** *** had called in and put so much pressure on our company to get this issue resolved immediately. However, *** *** eventually calls back in at a later day and attempts to tell us that we did not show up or call him to make the repairsOnly after informing him that we attempted to call him and could provide phone records proving so did he finally admit that he had accidently left his phone on mute. From this point on, we began to seriously question *** *** desire to participate with us in order to resolve his damage claimThe following weeks were very busy on our schedule, so we did not have ample time to send any of our *** out to finish the very small amount of door damage left to repair*** *** called in the following weeks and eventually we told him we would be able to get back out to his location by *** **, or *** **, 2014, depending on our *** availabilityOur schedule did not allow our company to send someone out on the *** **, On *** **, 2014, we had a brief opening on our schedule that would allow a ***or to make the trip to *** *** location in the eveningAs the calendar shows, *** **, happened to be on a ThursdayThe ***or that was scheduled to make the repairs, ***, made the mistake of giving an estimated time of arrival earlier than it would be physically possible to arrive*** was traveling from the southern side of Houston to the far eastern side of ***, where *** *** residesDue to the Thursday evening traffic, *** took longer than anticipated to arriveHowever, to be fair, *** was not very lateHe showed up to repair the items at around 6:p.mAt this point *** *** had become belligerent and unwilling to participate in the getting the door repaired and did not will allow *** to fix his door, even though this would have taken minutes (not hours or an hour) to repairTo give the Revdex.com some idea as to the work that would need to be performed to complete his repairs, the scratched surface of the door was already smoothed then filled with wood puttyTo finish the remaining damage would literally take no more than **-minutes. Due to *** *** systematic manipulations, abusive tone and actions and his disingenuous course of dealing, we refuse to offer any more attempts to repair his doorNever in all of our years of business, have we dealt with an individual that has been so obtuse and mean-spirited when attempting to resolve his damage claim
We accept the company offer to repair both the scratch and the replacement for door handle on the following conditions:
1. The new door handle will be similar in style and quality. If the new handle is incompatible or of lower quality, we reserve the rights to reject it in which case the company will have to keep and repair the old door handle.
2. The repair of the scratch and the replacement/repair of the door handle will be of no cost to us.
3. We can schedule a repair appointment for Thursday **/**/14 or Friday **/**/14 between **:00 PM – 3:00 PM. The company can choose the time when they will come to my house within the above timeframe. However, the repair crew must be punctual as we will not wait if they are more than 30 minutes late from the scheduled time.
4. The company will email us the scheduled time at least ** hours in advance so we can come and open the door.
5. After the repair is done, we will be given enough time to inspect and ensure that the work was done properly.
We formally withdraw the requests for an apology and a refund from the company despite the facts that the company employees have mistreated us. These simple repairs could and should have been done 2 months ago without all the delays, name callings and accusations. It is not hard to believe that when we hired the company to move our furniture, we did not expect any damage to our property and we did not foresee having to go through all these troubles just to fix the damage.
Lastly, can the company find someone who knows how to type? I cannot believe that the company had misspelled my name 8 out of 9 times in two short messages.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
Sent: Wednesday, [redacted], 2014 12:20 PM To: [redacted] Subject: Re: You have a New Message from Revdex.com Regarding Complaint #[redacted] Dispute Resolution Team, Thank you for accepting and sending my response to 150Movers. The company has not agreed to any of the tasks that I detailed in my previous email including the two repairs of the door. Regards, [redacted]
Regards,
We have been more than fair in regards to fixing this situationIf *** *** refuses to accept a deal in which we would drive out to his home and fix both the door and door handle at cost to him, then there is obviously no fair deal to remedy situation in his eyes. We believe at this point *** *** is more interested in some sort of "revenge" against our company than he is getting these matters resolved. As a sign of good faith we will leave our last offer on the table as an option for *** *** if he wants to get this situation taken care of quickly and convenientlyHowever, since we are operating in accordance with our ***, confirmation and the rules set forth on us by the *** ** *** *** we will be making no other new offers besides the last offer made
We are apologetic that we were not able to find some sort of reasonable middle ground with *** *** in order to resolve this particular damage claim. Typically these situations are very easy to resolveFrom a logical point of view, any repair takes two sides willing to agree to a place and
time to repair any damages allegedly caused by our companyThe Movers process, schedule and repair damages made through our damage claims routinelyDamages and damage claims are a necessary evil of the moving industry and is unfortunately part of our businessHowever, for this particular claim, *** *** has been completely unreasonable and standoffish when dealing with resolving his damage claim. *** *** filed an official damage claim with our company *** 2, (which is only days from today)On his official claim, he had added a damaged door handle that he did not mention to *** (*** *** ***) on the day his move was performedInitially, this change to his claim made us a little suspicious of *** *** intentionsWhy would he not mention the damaged door handle to the movers who damaged his door but attempt to file it on his damage claim? *** *** had no problem voicing his displeasure over the damagesWhy would he not disclose this information? From the time we received his official claim, he called in frequently, almost to the level of harassmentEvery time he would call, he would put pressure on us to hurry up and repair his damages as soon as possibleAccording to the *** *** ** ***, moving companies are given up to days from the time an official damage claim to respond to a damage claim (as listed in the *** *** *** ***” sheet he received prior to his move)As a sign of good faith, we put *** *** damage claim ahead of other claims in an attempt to speed up the process in which it would be handled and to resolve his claim as soon as possible. *** and *** of the Movers were scheduled to go to *** *** residence and repair the damages on *** *, He agreed to this date that was less than one week after the day he made his official claim. *** *** did not answer his phoneThirty minutes later he was called again and there was no answerOne hour later we called again and there was no answerWe made multiple calls and left voicemails from different phone lines and still no answerNot only did he fail to answer, he also did not call in to our office and give us an explanation why he did not answer our repeated callsDue to the actions of *** ***, the company was forced to pay two of our *** to drive half way towards his home (in ***, TX) and sit in a parking lot while it rainedWe thought this was very strange because *** *** had called in and put so much pressure on our company to get this issue resolved immediately. However, *** *** eventually calls back in at a later day and attempts to tell us that we did not show up or call him to make the repairsOnly after informing him that we attempted to call him and could provide phone records proving so did he finally admit that he had accidently left his phone on mute. From this point on, we began to seriously question *** *** desire to participate with us in order to resolve his damage claimThe following weeks were very busy on our schedule, so we did not have ample time to send any of our *** out to finish the very small amount of door damage left to repair*** *** called in the following weeks and eventually we told him we would be able to get back out to his location by *** **, or *** **, 2014, depending on our *** availabilityOur schedule did not allow our company to send someone out on the *** **, On *** **, 2014, we had a brief opening on our schedule that would allow a ***or to make the trip to *** *** location in the eveningAs the calendar shows, *** **, happened to be on a ThursdayThe ***or that was scheduled to make the repairs, ***, made the mistake of giving an estimated time of arrival earlier than it would be physically possible to arrive*** was traveling from the southern side of Houston to the far eastern side of ***, where *** *** residesDue to the Thursday evening traffic, *** took longer than anticipated to arriveHowever, to be fair, *** was not very lateHe showed up to repair the items at around 6:p.mAt this point *** *** had become belligerent and unwilling to participate in the getting the door repaired and did not will allow *** to fix his door, even though this would have taken minutes (not hours or an hour) to repairTo give the Revdex.com some idea as to the work that would need to be performed to complete his repairs, the scratched surface of the door was already smoothed then filled with wood puttyTo finish the remaining damage would literally take no more than **-minutes. Due to *** *** systematic manipulations, abusive tone and actions and his disingenuous course of dealing, we refuse to offer any more attempts to repair his doorNever in all of our years of business, have we dealt with an individual that has been so obtuse and mean-spirited when attempting to resolve his damage claim
We accept the company offer to repair both the scratch and the replacement for door handle on the following conditions:
1. The new door handle will be similar in style and quality. If the new handle is incompatible or of lower quality, we reserve the rights to reject it in which case the company will have to keep and repair the old door handle.
2. The repair of the scratch and the replacement/repair of the door handle will be of no cost to us.
3. We can schedule a repair appointment for Thursday **/**/14 or Friday **/**/14 between **:00 PM – 3:00 PM. The company can choose the time when they will come to my house within the above timeframe. However, the repair crew must be punctual as we will not wait if they are more than 30 minutes late from the scheduled time.
4. The company will email us the scheduled time at least ** hours in advance so we can come and open the door.
5. After the repair is done, we will be given enough time to inspect and ensure that the work was done properly.
We formally withdraw the requests for an apology and a refund from the company despite the facts that the company employees have mistreated us. These simple repairs could and should have been done 2 months ago without all the delays, name callings and accusations. It is not hard to believe that when we hired the company to move our furniture, we did not expect any damage to our property and we did not foresee having to go through all these troubles just to fix the damage.
Lastly, can the company find someone who knows how to type? I cannot believe that the company had misspelled my name 8 out of 9 times in two short messages.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
Sent: Wednesday, [redacted], 2014 12:20 PM To: [redacted] Subject: Re: You have a New Message from Revdex.com Regarding Complaint #[redacted] Dispute Resolution Team, Thank you for accepting and sending my response to 150Movers. The company has not agreed to any of the tasks that I detailed in my previous email including the two repairs of the door. Regards, [redacted]
Regards,