Le Chic Nails

Initial Business Response / [redacted] (1000, 5, 2018/01/04) */ Contact Name and Title: [redacted] , President Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @boltcustom.com The woman who has filed this complaint is a customerWe build custom sleepers that sell for in excess of $40,A mattress is only one small piece of a much larger systemWe have built and shipped over trucks / sleepers w/ the exact same mattress size and bunk pan that holds it in place w/o any indication of any problem other than this woman's opinion that the mattress and bunk pan are incorrectly sized The pan the mattress goes into is deliberately smaller than the mattress so the the mattress is pinched and held in place securely This woman complained and insulted one of employees for over a 1/hour yesterday about how the sizing of these two components in relation to one another should be changed This complaint is akin to calling General Motors and telling them how they should build one car to be customized to one person's particular preferences for placement of the arm rest in relation to the driver seat However, I did call this person after our employee advised me of the attacking and insulting nature of the phone call w/ this customer The customer has sought a quote for a custom sized mattress for approx$I am sending this customer a check for $350, so that she can go buy what she considers to be her perfect mattress I am also doing this w/ instructions to this customer that she is never to call our company again to complain about a mattressWe are not going to subject our employees to this kind of abuse Furthermore, I have told her that if she has any other issues, then she is to call me and me alone because I will not subject our employees to her insults and abuse Initial Consumer Rebuttal / [redacted] (3000, 7, 2018/01/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) While I accept the $Bolt sent me to purchase a mattress that actually fits the space, I don't accept everything else that was written and I also have concerns about the mattress warranty I'm not sure why Bolt compared themselves to GM and I found the analogy confusingUnless GM is installing a GMC Sierra truck seat into a Chevy Spark, I really don't understand the comparisonLuckily, GM is in a regulated industry so customer complaints about product failures don't go unnoticed Its obvious Bolt isn't interested in taking and listening to constructive criticism regarding the product they are sellingRefusing to listen to customer complaints and suggestions is a dangerous and detrimental business practiceWhile we consistently disagreed during our conversation, in no way did I attack or insult themI simply challenged and questioned them, which apparently made them feel threatened and assaulted The most important issue for consumers is this: Bolts admits to purposely placing the mattress into a pan that is smaller than the mattress in order to "pinch" it into placeBolt uses Wolf Corporation out of Fort Wayne Indiana as their mattress supplierI contacted Wolf Corporation last week and explained how the mattress pan was smaller than the mattress and the mattress is "pinched into place." The customer service representative indicated that as soon as an inappropriate foundation is used, the mattress warranty is voidThe representative also indicated the, "mattress probably has a large dent in it" which it doesI'm sharing this information for current and future Bolt customers who are and will experience the same issue I haveI want these customers to know that placing a mattress on an inappropriate foundation, like Bolt does, immediately voids the mattress warrantyThe only solution is to either make the pan larger or purchase a smaller mattress - until then this will continue to be an issue Final Business Response / [redacted] (4000, 9, 2018/01/15) */ I have nothing further to add on this issue other than what I have already said We have forwarded $to the customer, so she purchase the mattress that she feels is best for herIn return we desire to focus on the remainder of our business and the remainder of our customers

Initial Business Response /* (1000, 5, 2018/01/04) */
Contact Name and Title: [redacted], President
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@boltcustom.com
The woman who has filed this complaint is a customer. We build custom sleepers that sell for in excess of $40,000. A mattress...

is only one small piece of a much larger system. We have built and shipped over 500 trucks / sleepers w/ the exact same mattress size and bunk pan that holds it in place w/o any indication of any problem other than this woman's opinion that the mattress and bunk pan are incorrectly sized.
The pan the mattress goes into is deliberately smaller than the mattress so the the mattress is pinched and held in place securely.
This woman complained and insulted one of employees for over a 1/2 hour yesterday about how the sizing of these two components in relation to one another should be changed.
This complaint is akin to calling General Motors and telling them how they should build one car to be customized to one person's particular preferences for placement of the arm rest in relation to the driver seat.
However, I did call this person after our employee advised me of the attacking and insulting nature of the phone call w/ this customer.
The customer has sought a quote for a custom sized mattress for approx. $350. I am sending this customer a check for $350, so that she can go buy what she considers to be her perfect mattress.
I am also doing this w/ instructions to this customer that she is never to call our company again to complain about a mattress. We are not going to subject our employees to this kind of abuse.
Furthermore, I have told her that if she has any other issues, then she is to call me and me alone because I will not subject our employees to her insults and abuse.
Initial Consumer Rebuttal /* (3000, 7, 2018/01/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
While I accept the $350.00 Bolt sent me to purchase a mattress that actually fits the space, I don't accept everything else that was written and I also have concerns about the mattress warranty.
I'm not sure why Bolt compared themselves to GM and I found the analogy confusing. Unless GM is installing a GMC Sierra truck seat into a Chevy Spark, I really don't understand the comparison. Luckily, GM is in a regulated industry so customer complaints about product failures don't go unnoticed.
Its obvious Bolt isn't interested in taking and listening to constructive criticism regarding the product they are selling. Refusing to listen to customer complaints and suggestions is a dangerous and detrimental business practice. While we consistently disagreed during our conversation, in no way did I attack or insult them. I simply challenged and questioned them, which apparently made them feel threatened and assaulted.
The most important issue for consumers is this:
Bolts admits to purposely placing the mattress into a pan that is smaller than the mattress in order to "pinch" it into place. Bolt uses Wolf Corporation out of Fort Wayne Indiana as their mattress supplier. I contacted Wolf Corporation last week and explained how the mattress pan was smaller than the mattress and the mattress is "pinched into place." The customer service representative indicated that as soon as an inappropriate foundation is used, the mattress warranty is void. The representative also indicated the, "mattress probably has a large dent in it" which it does. I'm sharing this information for current and future Bolt customers who are and will experience the same issue I have. I want these customers to know that placing a mattress on an inappropriate foundation, like Bolt does, immediately voids the mattress warranty. The only solution is to either make the pan larger or purchase a smaller mattress - until then this will continue to be an issue.
Final Business Response /* (4000, 9, 2018/01/15) */
I have nothing further to add on this issue other than what I have already said.
We have forwarded $350 to the customer, so she purchase the mattress that she feels is best for her. In return we desire to focus on the remainder of our business and the remainder of our customers.