Le Petit Chateau

I am rejecting this response because: The owner, [redacted] , coowner, states she sent the refund check weeks agoShe did not send a refund check weeks ago

*** and *** *** Special Ordered Custom Made Chandeliers from us and we are VERY SORRY we could not fulfill their order on time and has run very late We quoted an estimated Delivery Date, and have run in to unexpected further delays As the Owner of this business for years, we
are grateful and thankful for each and every customer we have and work to execute and deliver on or before the estimated delivery time frame 80-90% of the time, we deliver on or before the estimated delivery time frame, BUT because we do SO MUCH custom and special order work, production and time delays DO OCCUR When this does occur, we have always tried to compensate the customer in some way as we always strive for customer satisfaction.In this case, this order has taken much longer than expected due to internal and external business and personal challenges I apologized to both of them and expressed for the late delivery, I would pay to have the installation of all custom chandeliers at my expense which they agreed I had my contractor out to their home a few weeks ago to review the sight and plan the installation.When this Special Order was taken, we extended a SALE discount to them As our return and special order policy reads, (posted in our store and on our Special Order Forms) When a SALE price is extended on all Special orders, 100% Deposit is required I made an exception, extended them a 75% deposit with balance due at installation Once the client stated they wished to cancel, I agreed to that to refund the full deposit back to them and I would "process the return paperwork" when I was back in our design studio When the ***'s came to meet me, I handed them the return receipt paperwork and let them, know that their refund would be in the form of a send check, which is our company policy.I believe there must have been confusion as to the process as "we process a return thru our Point of Sale Register", then paperwork is turned over to the Accounting Department and a send check is mailed within days of the return, which would be Oct I expressed to them I would try to do sooner IF POSSIBLE.I and WE are very sorry to not satisfy this customer and their needs We will insure they get their refund back as we have refunded each and every client for our years in business on any returned product or special order.Our goal is and we pride ourselves in customer satisfaction, even thou WE KNOW we are by NO MEANS perfect in our execution Sincerely, The Ownership and Management of Le Petit Chateau

The *** Family did purchase Custom Made Merchandise for their Dining Room along with a Rugs. As of Today, this has been shipped and is arriving this coming Monday to them.Unfortunately, this Custom Made Furniture had extensive delays for various reasons, and in order to somehow
compensate these customers, we offered to them In Home Delivery at our expense, and in addition, when the final piece of furniture arrives, they will also receive from our company additional Dining Chairs at our expense. We value each and every client, and the *** family unfortunately got caught in extended delays due to professional and personal challenges which we are committed to work hard and work thru.Sincerely, Owner and Management of Le Petit Chateau

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
I have received the refund from Le Petit ChateauIt took MONTHS of diligence and effort to have the owners comply with the contractThey promised resolution but it took filing a complaint with the Revdex.com to finally get actionI would NEVER do business with these owners or store againIt was a very unfortunate and stressful transaction

The *** Family did purchase Custom Made Merchandise for their Dining Room along with a Rugs. As of Today, this has been shipped and is arriving this coming Monday to themUnfortunately, this Custom Made Furniture had extensive delays for various reasons, and in order to
somehow compensate these customers, we offered to them In Home Delivery at our expense, and in addition, when the final piece of furniture arrives, they will also receive from our company additional Dining Chairs at our expense. We value each and every client, and the *** family
unfortunately got caught in extended delays due to professional and personal challenges which we are committed to work hard and work thruSincerely, Owner and Management of Le Petit Chateau

I am the owner of this business and I sent our client *** *** a cashiers check for her refund weeks ago and I somehow could not log on to notify you!!!!
12.8px">Then Christmas hit and I apologize!!!
My cell is ***Pls callI take this very personally!!:)
I left a message at your office today.Thank you
*** *** Le Petit-Chateau

I am rejecting this response because:  The owner, [redacted], coowner, states she sent the refund check weeks ago. She did not send a refund check weeks ago.

[redacted] and [redacted] Special Ordered 3 Custom Made Chandeliers from us and we are VERY SORRY we could not fulfill their order on time and has run very late.  
We quoted an estimated Delivery Date, and have run in to unexpected further delays.  As...

the Owner of this business for 14 years, we are grateful and thankful for each and every customer we have and work to execute and deliver on or before the estimated delivery time frame.  80-90% of the time, we deliver on or before the estimated delivery time frame, BUT because we do SO MUCH custom and special order work, production and time delays DO OCCUR.  When this does occur, we have always tried to compensate the customer in some way as we always strive for customer satisfaction.
In this case, this order has taken much longer than expected due to internal and external business and personal challenges.  I apologized to both of them and expressed for the late delivery, I would pay to have the installation of all 3 custom chandeliers at my expense which they agreed.  I had my contractor out to their home a few weeks ago to review the sight and plan the installation.
When this Special Order was taken, we extended a SALE discount to them.  As our return and special order policy reads, (posted in our store and on our Special Order Forms).  When a SALE price is extended on all Special orders, 100% Deposit is required.  I made an exception, extended them a 75% deposit with balance due at installation.  Once the client stated they wished to cancel, I agreed to that to refund the full deposit back to them and I would "process the return paperwork" when I was back in our design studio.  When the [redacted]'s came to meet me, I handed them the return receipt paperwork and let them, know that their refund would be in the form of a send check, which is our company policy.
I believe there must have been confusion as to the process as "we process a return thru our Point of Sale Register", then paperwork is turned over to the Accounting Department and a send check is mailed within 30 days of the return, which would be Oct 10. I expressed to them I would try to do sooner IF POSSIBLE.
I and WE are very sorry to not satisfy this customer and their needs.  We will insure they get their refund back as we have refunded each and every client for our 14 years in business on any returned product or special order.
Our goal is and we pride ourselves in customer satisfaction, even thou WE KNOW we are by NO MEANS perfect in our execution.  
Sincerely, The Ownership and Management of Le Petit Chateau

We at Le Petit Chateau had a cashiers check made out to [redacted] for the full amount of her deposit of $2,500 on Thursday Dec 8th and sent that day overnight for Friday Delv Dec 9th with signature required. Tracking number was texted to [redacted] that day asking her to please confirm she had received.  Apparently it was received and signed for on 12/12 at 1:54 pm.We did not intend to mis-speak with our phrasing.  I know it is 2 weeks today her full refund was sent overnight but she received it a few days later. Our apology on the phrasing of the timing.  Sincerely, The Le Petit Chateau Team

I am the owner of this business and I sent our client [redacted] a cashiers check for her refund weeks ago and I somehow could not log on to notify you!!!!Then Christmas hit and I apologize!!!My cell is [redacted].... Pls call... I take this very personally!!:)I left a message at your...

office today.Thank you[redacted]  Le Petit-Chateau

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
 
I have received the refund from Le Petit Chateau. It took MONTHS of diligence and effort to have the owners comply with the contract. They promised resolution but it took filing a complaint with the Revdex.com to finally get action. I would NEVER do business with these owners or store again. It was a very unfortunate and stressful transaction.

We at Le Petit Chateau had a cashiers check made out to [redacted] for the full amount of her deposit of $2,500 on Thursday Dec 8th and sent that day overnight for Friday Delv Dec 9th with signature required. Tracking number was texted to [redacted] that day asking her to please confirm she had received.  Apparently it was received and signed for on 12/12 at 1:54 pm.
We did not intend to mis-speak with our phrasing.  I know it is 2 weeks today her full refund was sent overnight but she received it a few days later. Our apology on the phrasing of the timing.  Sincerely, The Le Petit Chateau Team