Le Tote, Inc.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me--if the emails do indeed stopI had received a response from them in the past assuring me the emails would stop, only for them to start againBut, if they are truly able to stop the emails, then I am fine with this resolution

Complaint:...

[redacted]I am rejecting this response because I was unable to pay for the item. Every card I gave them was rejected and I had to call them back 3 times in order to update my credit card yet again. I will be sending the item back, as it's not worth the time and energy I have put into this. Sincerely,[redacted]

This customer created her account on 09/24/2017 and received one tote shipped 09/25/2017 and the tote was not returned until 11/08/2017. She has been refunded for the charge on 11/24/2017. Per our rental agreement (attached) the charge on 10/26/2017 is valid because she still had her tote is...

possession.

Hello,
Thanks for reaching out to us. I apologize for any issues with your cancellation. I can see your issue was resolved by our team on 7/17/17. Your account is fully closed and you will not be charged again. We appreciate your patience and would love to welcome you back in the future.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Hi [redacted],
Thanks for reaching out to us. I can see you spoke with our team today and I have also looked into the issue to ensure you are not receiving any further payment emails since your account fully canceled. I sincerely apologize for the inconvenience. 
If you have any further...

questions please don't hesitate to reach our team at [redacted].

Hi [redacted],
 
I sincerely apologize for the delay in getting back to you and I'm sorry you had trouble reaching our team. We are working hard on responding to inquiries as quickly as possible. I took a look and can see your issue was resolved by our Customer Care team over the phone on 5/30. I...

can see your account has also been canceled but we would love to welcome you back any time in the future. If you have any further questions, please don't hesitate to reach us at [redacted].

As per our Rental Agreement (attached), all members agree to pay a monthly recurring rental fee as long as their account is active and/or our rental items have not been returned. This member activated their account on 03/16/2016, agreed to said terms, and did not return the tote until 8/11/2017....

Therefore, the monthly charge is valid. The customer requested to cancel 5/20/2017.

Hi [redacted],
Thanks for reaching out to us, I am so sorry you're having trouble updating your payment online and I apologize for the delay in getting back to your email. One of our Customer Care agents will be calling you today to finalize your payment. We appreciate your patience!

Hi [redacted],
Thanks for reaching out. I am so sorry to hear you have not received your order. I am unable to locate your account with the information provided but I would be happy to look into your purchase for you. Please reach out to us at [redacted] directly with the email address associated with...

your account and we will get this taken care of for you right away. We appreciate your patience and look forward to assisting you!

HI [redacted], Thanks so much for reaching out. It looks as though your last tote shipped out before we were able to process a full cancellation. I have gone ahead and refunded your last subscription fee ahead of time, as a courtesy. Please make sure to have your final tote returned to us before...

10/10/2017 to make sure the charge is not able to take place again.

Hi [redacted],
I sincerely apologize for the inconvenience. One of our supervisors will be reaching out to you today - I would love to gift the item to you as my apology. We will be in touch!