Hi ***, I sincerely apologize for the delay in getting back to you and I'm sorry you had trouble reaching our teamWe are working hard on responding to inquiries as quickly as possibleI took a look and can see your issue was resolved by our Customer Care team over the phone on 5/I can see your account has also been canceled but we would love to welcome you back any time in the futureIf you have any further questions, please don't hesitate to reach us at [redacted]
This customer created her account on 09/24/and received one tote shipped 09/25/and the tote was not returned until 11/08/She has been refunded for the charge on 11/24/Per our rental agreement (attached) the charge on 10/26/is valid because she still had her tote is possession
As per our Rental Agreement (attached), all members agree to pay a monthly recurring rental fee as long as their account is active and/or our rental items have not been returnedThis member activated their account on 03/16/2016, agreed to said terms, and did not return the tote until 8/11/ Therefore, the monthly charge is validThe customer requested to cancel 5/20/
Complaint: [redacted] I am rejecting this response because I was unable to pay for the itemEvery card I gave them was rejected and I had to call them back times in order to update my credit card yet againI will be sending the item back, as it's not worth the time and energy I have put into thisSincerely, [redacted]
Hi [redacted] , Thanks for reaching out to usI can see you spoke with our team today and I have also looked into the issue to ensure you are not receiving any further payment emails since your account fully canceledI sincerely apologize for the inconvenience If you have any further questions please don't hesitate to reach our team at [redacted]
Hi ***, I sincerely apologize for the inconvenienceOne of our supervisors will be reaching out to you today - I would love to gift the item to you as my apologyWe will be in touch!
Hi ***, Thanks for reaching outI am so sorry to hear you have not received your orderI am unable to locate your account with the information provided but I would be happy to look into your purchase for youPlease reach out to us at [redacted] directly with the email address associated with your account and we will get this taken care of for you right awayWe appreciate your patience and look forward to assisting you!
HI [redacted] , Thanks so much for reaching outIt looks as though your last tote shipped out before we were able to process a full cancellationI have gone ahead and refunded your last subscription fee ahead of time, as a courtesyPlease make sure to have your final tote returned to us before 10/10/to make sure the charge is not able to take place again
Hi ***, I sincerely apologize for the delay in getting back to you and I'm sorry you had trouble reaching our teamWe are working hard on responding to inquiries as quickly as possibleI took a look and can see your issue was resolved by our Customer Care team over the phone on 5/I can see your account has also been canceled but we would love to welcome you back any time in the futureIf you have any further questions, please don't hesitate to reach us at [redacted]
This customer created her account on 09/24/and received one tote shipped 09/25/and the tote was not returned until 11/08/She has been refunded for the charge on 11/24/Per our rental agreement (attached) the charge on 10/26/is valid because she still had her tote is possession
As per our Rental Agreement (attached), all members agree to pay a monthly recurring rental fee as long as their account is active and/or our rental items have not been returnedThis member activated their account on 03/16/2016, agreed to said terms, and did not return the tote until 8/11/ Therefore, the monthly charge is validThe customer requested to cancel 5/20/
Complaint: [redacted] I am rejecting this response because I was unable to pay for the itemEvery card I gave them was rejected and I had to call them back times in order to update my credit card yet againI will be sending the item back, as it's not worth the time and energy I have put into thisSincerely, [redacted]
Hi [redacted] , Thanks for reaching out to usI can see you spoke with our team today and I have also looked into the issue to ensure you are not receiving any further payment emails since your account fully canceledI sincerely apologize for the inconvenience If you have any further questions please don't hesitate to reach our team at [redacted]
Hi ***, I sincerely apologize for the inconvenienceOne of our supervisors will be reaching out to you today - I would love to gift the item to you as my apologyWe will be in touch!
Hi ***, Thanks for reaching outI am so sorry to hear you have not received your orderI am unable to locate your account with the information provided but I would be happy to look into your purchase for youPlease reach out to us at [redacted] directly with the email address associated with your account and we will get this taken care of for you right awayWe appreciate your patience and look forward to assisting you!
HI [redacted] , Thanks so much for reaching outIt looks as though your last tote shipped out before we were able to process a full cancellationI have gone ahead and refunded your last subscription fee ahead of time, as a courtesyPlease make sure to have your final tote returned to us before 10/10/to make sure the charge is not able to take place again