LE3NO

All the customer's emails were promptly responded to with the return instructionsHowever, the customer's email client/service is either sending our messages to spam or is blocking our emails.We have had no way to otherwise contact the customer

Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** Mr*** Thank you so much for getting back to me I am not unhappy with your response or action, however I am unhappy with the company's response, as it is not true I keep files of Blocked domains, in addition to reviewing all Spam mail before deleting *** name has never appeared Second, I've attached copies of one of the emails & a letter that I sent to the company on 9/28/and 10/05/You will see that my address is on both items, in addition to my phone number being stated in the letter.I don't want to drag this out furtherwith the company, nor do I want to waste your valuable timeall I want to do is to receive their instructions for my refund Is there a phone number that I can contact them with? Or can you relay instructions from them?Thank you.*** ***

As a one time exception due to this issue, we have issued a full refund for this order at this time without having to return the package back to our facility

As a one time exception due to this issue, we have issued a full refund for this order at this time without having to return the package back to our facility.

Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] Mr. [redacted].  Thank you so much for getting back to me.  I am not unhappy with your response or action, however I am unhappy with the company's response, as it is not true..  I keep files of Blocked domains, in addition to reviewing all Spam mail before deleting.  [redacted] name has never appeared.  Second, I've attached copies of one of the emails & a letter that I sent to the company on 9/28/17 and 10/05/17 You will see that my address is on both items, in addition to my phone number being stated in the letter.I don't want to drag this out further. with the company, nor do I want to waste your valuable time.... all I want to do is to receive their instructions for my refund.  Is there a phone number that I can contact them with?  Or can you relay instructions from them?Thank you.[redacted]

All the customer's emails were promptly responded to with the return instructions. However, the customer's email client/service is either sending our messages to spam or is blocking our emails.We have had no way to otherwise contact the customer.