And that response was nonresponsiveIt was jibberist made no sense.? The guy can't even spell? battery correctlyThere is not a problem with our carThere is not a problem with the installation of the batteryThere is not a problem with the new batteryThe issue is the old battery only lasting yrsand the warranty not being what it should beThe issue is having to spend more money to prove the battery? is defective then to forego the warranty entirely and buy a new battery outrightThe issue is the inconvience we went throughThe new battery was purchased at Luckey's and Luckey's deals with Interstate Battery on 124th StreetThat is where the defective battery was returned to by Luckey'sDeal with the correct playersDon't bring in people who know nothing of the situation and ask them to respond to our complaintThat is a waste of everybody's time.So yes, we reject the response as totally unresponsive
This customer may call me at ###-###-#### We deal with all issues in a professional manner The context of the true opportunities are all that matters So when calling we do expect and appreciate the same level of respect that we provide to review and properly evaluate the opportunity
I have replied to this This being said, based off my memory of what my team provided here is the summary response. Customer came in with a series of known issues he told us from two different service shops One of the issues was a weak battery, so we tested and verified as such
then gave him recommendations, of which one was with other issues, they may, may draw down a new battery, so it's up to you, but while we are not mechanics, we don't want you to have a new battery get drawn down due to POTENTIAL other issuesSo he had us install the OEM spec battery That's it, the results of the customers continued issues with his vehicle, his choice of service shops was his choice, again were known issues coming to us in advance Clearly issues were found by a third Shop it appears and fixed It does not say another battery was installed, our Batrey was bad, its at times common for a shop to say maybe this was the cause, maybe that was the cause, but what we do, what we did for this customer in no way caused or contributed to the already know multiple issues with his vehicle
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
And that response was nonresponsiveIt was jibberist made no sense. The guy can't even spell battery correctlyThere is not a problem with our carThere is not a problem with the installation of the batteryThere is not a problem with the new batteryThe issue is the old battery only lasting yrsand the warranty not being what it should beThe issue is having to spend more money to prove the battery is defective then to forego the warranty entirely and buy a new battery outrightThe issue is the inconvience we went throughThe new battery was purchased at Luckey's and Luckey's deals with Interstate Battery on 124th StreetThat is where the defective battery was returned to by Luckey'sDeal with the correct playersDon't bring in people who know nothing of the situation and ask them to respond to our complaintThat is a waste of everybody's time.So yes, we reject the response as totally unresponsive
And that response was nonresponsiveIt was jibberis
t made no sense.? The guy can't even spell? battery correctlyThere is not a problem with our carThere is not a problem with the installation of the batteryThere is not a problem with the new batteryThe issue is the old battery only lasting yrsand the warranty not being what it should beThe issue is having to spend more money to prove the battery? is defective then to forego the warranty entirely and buy a new battery outrightThe issue is the inconvience we went throughThe new battery was purchased at Luckey's and Luckey's deals with Interstate Battery on 124th StreetThat is where the defective battery was returned to by Luckey'sDeal with the correct playersDon't bring in people who know nothing of the situation and ask them to respond to our complaintThat is a waste of everybody's time.So yes, we reject the response as totally unresponsive
This customer may call me at ###-###-#### We deal with all issues in a professional manner The context of the true opportunities are all that matters So when calling we do expect and appreciate the same level of respect that we provide to review and properly evaluate the opportunity
I have replied to this This being said, based off my memory of what my team provided here is the summary response. Customer came in with a series of known issues he told us from two different service shops One of the issues was a weak battery, so we tested and verified as such
then gave him recommendations, of which one was with other issues, they may, may draw down a new battery, so it's up to you, but while we are not mechanics, we don't want you to have a new battery get drawn down due to POTENTIAL other issuesSo he had us install the OEM spec battery That's it, the results of the customers continued issues with his vehicle, his choice of service shops was his choice, again were known issues coming to us in advance Clearly issues were found by a third Shop it appears and fixed It does not say another battery was installed, our Batrey was bad, its at times common for a shop to say maybe this was the cause, maybe that was the cause, but what we do, what we did for this customer in no way caused or contributed to the already know multiple issues with his vehicle
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
And that response was nonresponsiveIt was jibberis
t made no sense. The guy can't even spell battery correctlyThere is not a problem with our carThere is not a problem with the installation of the batteryThere is not a problem with the new batteryThe issue is the old battery only lasting yrsand the warranty not being what it should beThe issue is having to spend more money to prove the battery is defective then to forego the warranty entirely and buy a new battery outrightThe issue is the inconvience we went throughThe new battery was purchased at Luckey's and Luckey's deals with Interstate Battery on 124th StreetThat is where the defective battery was returned to by Luckey'sDeal with the correct playersDon't bring in people who know nothing of the situation and ask them to respond to our complaintThat is a waste of everybody's time.So yes, we reject the response as totally unresponsive