Leading Edge Auto

Customer dropped off vehicle for battery light coming on and noise from alternator while runningDiagnosed as faulty alternator we replaced on 08/Replaced the part under warrantyThe vehicle is a Sebring that has had beyond bald tires for about years and a window that is made of tapeIf we see a safety concern we let the customer knowAs the alternator has ABSOLUTELY nothing to do with a control arm or a tire or wheel, there is honestly no way we had anything to do with her vehicle breaking in any wayThe number only response I get from people when I show them the complaint is "what does a control arm or wheel have to do with an alternator?" She also mentioned I somehow rigged her car because she said she wanted to go to another mechanicI was actually hoping that she wouldI have pretty much the busiest shop in Newark with hundreds of loyal customersEvery time she comes she thinks we did something to her carThen she slanders me on websites calling me racist and telling all African Americans that I am racist and not to come here, especially femalesHard to believe since about 60% of my customers are African American females that love me, bring me cookies and Christmas cardsIt would be hard to be racist as my girlfriend is not CaucasianShe wants paid for an axle and whatever else they replaced that also has nothing to do with an alternatorYou can Youtube how to do the alternator on this car and it comes right out under the hood.She called and told me what happened and told her we would look at it and she hung up on meI don't know what else I could have doneI'm sure it would have been cheaper than the price she paid, but as she says I always charge too muchAll I have here are true facts, I'm sorry she has a Sebring that is in horrible shape, but that is not my faultIf I would have looked over the car top to bottom she would have said it wasn't like that when she brought it in and that I sabotaged it somehow so I fixed the part under warranty and that was allI hope this gets resolved as soon as possible as I am already dealing with a lawyer in a defamation of character / slander suit about her ignorant comments on the internet about my business, not knowing what she is talking aboutThank you and any further questions feel free to contact me I'll be glad to do what I can do resolve thisSent on: 6/4/5:22:PM

Customer dropped off vehicle for battery light coming on and noise from alternator while running. Diagnosed as faulty alternator we replaced on 08/04 2014. Replaced the part under warranty. The vehicle is a 1996 Sebring that has...

had beyond bald tires for about 2 years and a window that is made of tape. If we see a safety concern we let the customer know. As the alternator has ABSOLUTELY nothing to do with a control arm or a tire or wheel, there is honestly no way we had anything to do with her vehicle breaking in any way. The number only response I get from people when I show them the complaint is "what does a control arm or wheel have to do with an alternator?" She also mentioned I somehow rigged her car because she said she wanted to go to another mechanic. I was actually hoping that she would. I have pretty much the busiest shop in Newark with hundreds of loyal customers. Every time she comes she thinks we did something to her 1996 car. Then she slanders me on websites calling me racist and telling all African Americans that I am racist and not to come here, especially females. Hard to believe since about 60% of my customers are African American females that love me, bring me cookies and Christmas cards. It would be hard to be racist as my girlfriend is not Caucasian. She wants paid for an axle and whatever else they replaced that also has nothing to do with an alternator. You can Youtube how to do the alternator on this car and it comes right out under the hood.She called and told me what happened and told her we would look at it and she hung up on me. I don't know what else I could have done. I'm sure it would have been cheaper than the price she paid, but as she says I always charge too much. All I have here are true facts, I'm sorry she has a 1996 Sebring that is in horrible shape, but that is not my fault. If I would have looked over the car top to bottom she would have said it wasn't like that when she brought it in and that I sabotaged it somehow so I fixed the part under warranty and that was all. I hope this gets resolved as soon as possible as I am already dealing with a lawyer in a defamation of character / slander suit about her false ignorant comments on the internet about my business, not knowing what she is talking about. Thank you and any further questions feel free to contact me I'll be glad to do what I can do resolve this. Sent on: 6/4/2015 5:22:20 PM

Review: I almost lost my life on a bridge going to work and coming from, yesterday May 27, 2015. My passenger side control arm on my car went faulty after leaving my vehicle at Leading Edge Auto in Newark, DE. I left it there for a faulty alternator that was previously installed in by Leading Edge not even a year before it started giving me problems the first time. Every single time I leave my vehicle with them, the problem is barely fixed and something else ends up being wrong with my car immediately after. I left my vehicle in their care, May 14, 2015 after telling them my alternator was going bad, they kept trying to tell me it should be fine, after [redacted] told me exactly what it was. After leaving I decided not to let them fix it, and to have leave it outside of the gate for me to pick up to take it elsewhere. I had a really really bad feeling about letting them work on my car again. I showed up on May 16, 2015 hoping to see my car parked outside of the business so I could take it to someone who actually cared to truly fix the issues going on with my car. To my surprise it was locked inside due to the fact they close on the weekend. I figured, maybe the issue will be resolved, good thing I had a warranty. The day I picked my car up, May 18, 2015 I was told that the alternator was fixed. I had just come from work and the business was closing, I got in my car and headed home. I noticed a difference in how the car sounded, and as I came to a stop at the end of Brookhill Rd, my car was so close to going into traffic. The brakes felt different. The wheel made strange noises as I made turns, There was loud squealing that never used to happen before. I called them the next day and told them my car felt different and that there were strange noises coming from it. I would always get a nonchalant response of, "oh ok... You can bring it in and we'll take a look at it" ... Wasn't it supposed to be looked at when I left it there? May 24, 2015 I ran into the back of someone because my brakes weren't.Desired Settlement: I am pretty sure my car has many more issues due to the one thing they forgot to do. The alternator sounds like crap, my axle is damaged from the incident that happened last night 12:59am May 28, 2015. I was on a bridge when my wheel began to give out on me. A friend of mine was surprised at how far I made it before the wheel totally gave out and I had to leave my car at a [redacted]'s. I want them to pay for any and extra damage that was caused because of them not properly putting my parts back

Business

Response:

Customer dropped off vehicle for battery light coming on and noise from alternator while running. Diagnosed as faulty alternator we replaced on 08/04 2014. Replaced the part under warranty. The vehicle is a 1996 Sebring that has had beyond bald tires for about 2 years and a window that is made of tape. If we see a safety concern we let the customer know. As the alternator has ABSOLUTELY nothing to do with a control arm or a tire or wheel, there is honestly no way we had anything to do with her vehicle breaking in any way. The number only response I get from people when I show them the complaint is "what does a control arm or wheel have to do with an alternator?" She also mentioned I somehow rigged her car because she said she wanted to go to another mechanic. I was actually hoping that she would. I have pretty much the busiest shop in Newark with hundreds of loyal customers. Every time she comes she thinks we did something to her 1996 car. Then she slanders me on websites calling me racist and telling all African Americans that I am racist and not to come here, especially females. Hard to believe since about 60% of my customers are African American females that love me, bring me cookies and Christmas cards. It would be hard to be racist as my girlfriend is not Caucasian. She wants paid for an axle and whatever else they replaced that also has nothing to do with an alternator. You can Youtube how to do the alternator on this car and it comes right out under the hood.She called and told me what happened and told her we would look at it and she hung up on me. I don't know what else I could have done. I'm sure it would have been cheaper than the price she paid, but as she says I always charge too much. All I have here are true facts, I'm sorry she has a 1996 Sebring that is in horrible shape, but that is not my fault. If I would have looked over the car top to bottom she would have said it wasn't like that when she brought it in and that I sabotaged it somehow so I fixed the part under warranty and that was all. I hope this gets resolved as soon as possible as I am already dealing with a lawyer in a defamation of character / slander suit about her false ignorant comments on the internet about my business, not knowing what she is talking about. Thank you and any further questions feel free to contact me I'll be glad to do what I can do resolve this. Sent on: 6/4/2015 5:22:20 PM

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.