Initial Business Response / [redacted] (1000, 9, 2016/01/12) */ ***Document Attached [redacted] First and foremost we appreciate having the opportunity to express our apologies to Ms [redacted] for not meeting her expectations and will strive to learn from this situation in the future and wish her nothing but success going forward With that being said, Ms [redacted] was approached by a sales representative to extend the offer of our services and updated equipment for her businessAfter meeting with her, it was determined that she would use our internet based option (Authorize.net) which we were under the impression would integrate with her computer software as well as lease a Wireless Terminal for months to use at her locationsSo accounts all together were created for her business: locations and her websiteDuring the process of Ms [redacted] signing all paperwork for using Leaf as her processor as well as the month lease for her terminal, a manager who also attended the meeting with the sales rep thoroughly went over details of all signed paperwork Upon installation of the website which was to integrate with Ms [redacted] software and the wireless terminal, the manager and rep then found out from the software company that it is proprietary, meaning it will only work with a certain processorAt that time, Ms [redacted] was informed of this and all were agreeable to close out her website account with us which would leave her with the Wireless terminal for her physical locations, which she used before returning the equipment to our office Again, we sincerely regret if their was any misunderstanding or miscommunication on our part as a companyWe have no issue with terminating all accounts with Leaf Solutions as her processorShe has no further obligation to Leaf Solutions or TMS (our mother company) We wish the best of luck to Ms [redacted] and her business
Initial Business Response / [redacted] (1000, 9, 2016/01/12) */ ***Document Attached [redacted] First and foremost we appreciate having the opportunity to express our apologies to Ms [redacted] for not meeting her expectations and will strive to learn from this situation in the future and wish her nothing but success going forward With that being said, Ms [redacted] was approached by a sales representative to extend the offer of our services and updated equipment for her businessAfter meeting with her, it was determined that she would use our internet based option (Authorize.net) which we were under the impression would integrate with her computer software as well as lease a Wireless Terminal for months to use at her locationsSo accounts all together were created for her business: locations and her websiteDuring the process of Ms [redacted] signing all paperwork for using Leaf as her processor as well as the month lease for her terminal, a manager who also attended the meeting with the sales rep thoroughly went over details of all signed paperwork Upon installation of the website which was to integrate with Ms [redacted] software and the wireless terminal, the manager and rep then found out from the software company that it is proprietary, meaning it will only work with a certain processorAt that time, Ms [redacted] was informed of this and all were agreeable to close out her website account with us which would leave her with the Wireless terminal for her physical locations, which she used before returning the equipment to our office Again, we sincerely regret if their was any misunderstanding or miscommunication on our part as a companyWe have no issue with terminating all accounts with Leaf Solutions as her processorShe has no further obligation to Leaf Solutions or TMS (our mother company) We wish the best of luck to Ms [redacted] and her business