We have reached out to this customer in an effort to resolve any issues What the customer is reporting does not match the documentation we have on file Therefore we communicated to the customer what would be needed to consider his request We believe the customer is working on collecting the needed documents
We have reached out to this customer in an effort to resolve any issues What the customer is reporting does not match the documentation we have on file Therefore we communicated to the customer what would be needed to consider his request We believe the customer is working on collecting the needed documents
We have reached out to the customer and we are working towards a resolution