LeafFilter North, Inc./Cincinnati

When Leaf Filter would not honor the lifetime guarantee of their apparent predecessor (*** installed 20 years ago) I considered a repair with a new mesh panel but found the service to be expensive. I elected to purchase a new Leaf Filter system late summer 2019 which includes gutter cleaning. The heavy October rainstorms resulted in the first elbow in one gutter section acting like a three-foot fountain. I assumed the issue was elsewhere in my system as I trusted Leaf Filter to have cleaned any debris during installation. Since a service call is very expensive and Leaf Filter customer service unfriendly, I went to another service to check it out. The report stated leaves and debris had to be removed. Since debris removal was included in the Leaf Filter service, I called Leaf Filter to request reimbursement for the expense. I was told not only would they not reimburse the expense but if any panel was removed, they would not warrant any of their system’s LIFETIME guarantee despite other sections being noncontiguous. I followed up with service who performed the correction and confirmed they found the debris by taking the downspout apart and did not remove a panel. In summary, I found every contact with Leaf Filter that did not involve purchasing the product to be VERY non-customer friendly, frustrating and non-supporting of their lifetime guarantee.

We contracted with Leaf Filter for gutter guards, extending the dormer downspout and recaulking the end caps.

When they came to do the work they did not have the materials to extend the dormer downspout and they supposedly recaulked the end caps but they still leak. They never came back to finish the job.

I called them about the end caps still leaking when it rains and the downspout. I called the service number on Thursday morning (5/2/19) and they said someone would get in touch with me. He called me Friday and I was out of town until Sunday. I called them back Monday morning and he called me back on Friday (5/10/19) when I was out of town again. I called them back on Monday (5/13/19) and they never called me back. I tried to call him several times during the next two weeks and sporadically for the next seven months and the guy never called me back.

I called the main service number again and he told me they sent us a letter saying they closed the service call because they could not get in touch with me after five tries. I was not called five times (I still have both messages the guy left on my answering machine. I NEVER received the letter he was talking about so I asked him to send me a copy for my records.

He put through another call for service and the guy contacted me and came out on 11/2719. He got here and said he was not allowed to climb the height of our house. He said he would have someone else get in contact with me but no one has. He said we only have one year or we would be charged for the service. THEY NEVER EVEN FINISHED THE JOB!

Since I did not hear from them, I am afraid they are going to claim they tried to contact me and will close out the service call again without notifying me.

I want them to finish the job (extend the downspout and remove the old caulk and recaulk the end caps per our contract. I also want them to extend the one year warranty starting from the date they finish the job.

We met with salesman Justin on 9/9/19. He showed us product and explained how it works. I specifically asked him if there is any problem with water draining thru mesh when it snows or ices over. He said, "That is a good questions. the water will drain thru mesh as the snow/ice melts and there will be no problem. The product was installed on 9/12/19 and a check for $2766.00 was issued to company on that day. On 11/14/19, we had about 1.5 in snow fall. On 11/15/19 we saw water running over the sides of gutters. We took video of the water running over by front door. We contacted company on 11/15/19 and talked to a lady and set up an appointment for 11/22/19. John came on 11/22/19 at 1:30. He was shown the video of the water running over the sides of gutters and dripping all over sidewalk. He said that was normal and left. On 11/24/19 we had 1/2 in of snow. As the snow was melting every gutter on house had water running over the gutters. We took video of all the gutters with water running over gutters. We emailed and left a phone message with company. On Monday 11/25/19, we talked to Luke and explained our problem. His response was that is normal. I tried to explain to him that we have lived here for 17 years and have never had water running over sides of gutters even when we had huge snowfalls and freezing rain until this product was installed. I told him that his salesman lied to us because I had asked him specifically about this issue. He stated that there was nothing he could do but would pass on complaint to the management.

On 11 Sep 19 I agreed to have LeafFilter installed on my gutters, I was told they were to be installed on 16 Sep 19, close to noon on this date I received a call that the installers truck had broke down and he would be unavailable to come. Later got a call that the install would take place on 17 Sep, again got a call around 1:00pm that the installer had something else to do and would be unable to install. On the 18th the LeafFilters were install while I wasn't home, after returning home I found that the Filters were not installed on my unattached garage. I called the salesperson and he said I stated I didn't want them on my garage, I told him we stood in the driveway and he specially asked me if I wanted them on the garage I hesitated a bit and then said yes install them on my garage also. He still disagreed. He asked that I pay for the house installation and that he had a meeting with the manager on Thursday 19 Sep and would get back to me on Friday the 20th. I also told him I needed a receipt for the money I paid and the paperwork for the Warranty. He stated he would bring them on Friday the 20th. Friday came and gone and I received nothing, he (salesperson) has not contacted me and I have also texted him to no avail. I also called the Corporate HQ and asked to talk to a manager but the service lady said she would have to leave him a message to call me back but, I haven't received his call either. When I agreed to have the filters installed It included the house and garage.

May 29, 2019 signed to have Leaf Filter. Install Was June 4, 2019. Installer did a poor job and resulted in leaks and promises made in advertising did not get done. We have contacted the company several times and they sent the original installer out one time and he left after doing another incomplete job. Gutter is disconnected, downspouts disconnected, and leaks where water in the winter will ice the driveway. Last winter I spent 3 months in physical therapy because I slipped and fell. This was the motivation to have this job done. There have been many calls to managers, customer service and installer. There have been promises made to send qualified installers. They did not come. Infact there have been 3 times when they said they would come but no one did come. They also did not call to say they wouldn't be coming. It has been since July 11, 2019 since I called them several times. The customer service gal said that the manager would call back in 20 - 30 min or the next day. He has not called. I called the cs person and we went over the whole thing again, she said she would personally put it on the schedule for someone to come finish, she put it on July July 17, 2019. No one came or called. I have not called since.

Be aware!!! In the beginning the people are nice and all about great respectable business and they pride themselves about being in the Revdex.com, but trust they are not who they say they are. If this product and service was some what of an average cost. It wouldn't have bothered me as much but we are talking about thousands of hard working American dollars. So here is my experience with leaf filter. I had a appointment between 9 to 12 noon. 12.30 no show no call, 1:.00pm no show no call. I called the service office and they directed me to a guy name Mr. L, who is supposedly the service manager. Now I understand things happen, but what I will not expect is being lied to this so call "manager" lied saying he attempted to call me and cancel my appointment at 11am that was a blatant lie because all phone especially cell show miss calls and so forth to add insult to injury he wasn't even apologetic at all and wouldn't even let me finish my sentence which I at least, heard him out with his joke of an excuse. Afterwords I called up the main corporate office in Ohio to speak to the manager to make a complaint. A women named, Ms. C, who said she was the manger. Didn't really have much to say and her half *** apology was more insulting and as expected, nothing was really done. She didn't even try to reassure me of anything only that some other "managers" Mr D or Z was going to contact me. I'm not that surprise that no body would call me back.

I received a post card in the mail that indicated a 15% discount so I decided to call in to get a quote. The call center indicated that a salesperson would be available on location my 7pm that evening. He was polite and arrived around 640pm. He indicated that it would take about 20 minutes to evaluate the property and then he would come in and show me some samples and elaborate on their product. I told him that I am just looking to get a quote at this time. About 45 minutes later, he was finished and we sat down to review. After about a 30 minute presentation, he gave me the price and then showed me the price at the 15% off. Then he asked me what I thought and I reiterated that I was only looking for a quote. Then he attempted to discount it again and I stopped him. If this is your business practice to discount until you get a sale and you attempt to push you way into this, then you have found a good way to piss me off and provide you with all the free publicity that I can provide. Good luck on your extensive sales, spotless record, and perfect product, but I will NOT be a buyer

We purchased gutter guards on 4/9/19 was told be there on 4/10 and finished with your home on 4/10, the man did show up and finished half the job told me he ran out of screws that he be back later that day or tomorrow to finish the job. He called me on 4/11 stated he be there between 4:30 or 5:00, never showed up and haven’t heard from anyone involved with this company. I financed this job so they done got there money!

They did not install the product completely when they said
The product makes my gutters completely useless if it snows 1" or more
I asked them to remove the product the have installed for a refund
The refused, saying there is no guarantee on the performance of the product

I contacted this company via a local remodeling show. A very friendly salesman came to my house and gave me an estimate. I was very upfront about not wanting to do the work until later in the year. Before he left there was already a $4k discount but I had to agree by 9pm that day. Two days later his boss sent me a text and offered me a lower price again that was more than a 50% discount from the original price I was quoted along with some story about they had leftover product in the exact size and color my job required. I find these pricing games to be predatory and unacceptable.

Leaf filter gutter guards were great this fall. We had no leaves in the gutter or blocking the downspout. They worked just like the salesman said they would. but, after the first snowfall in December, we contacted them because water was dripping from every gutter. They sent a very nice inspector, but he said they were installed correctly and this might happen. Now we got our second snowfall and every time we walk out any door we are hit by cold drops of water. This is true of every gutter on the house. Plus, water dripping on the driveway can freeze overnight. So, leaf filter gutter guards are great in the fall, but horrible in winter!

Had Leaf Filters installed on my house gutters on 3/13/18. Installation was such that a gap was created between roof line and back flange of the Leaf Filter which allowed rain water to steadily drip from my fascia board and back of gutters. This allowed icicles to form during cold snap in April and could eventually cause damage to my eaves. Received visit by Leaf Filter repairman who confirmed gap problem and proposed adding flashing to cover gap and cure problem. Promise date of 8/28/18 to return to add flashing was not kept by scheduler in West Chester. Additional phone calls were only met with answering machine. Subsequently another firm was hired to install flashing. Bottom line: In addition to poor installation techniques on Leaf Filter product . a thorough evaluation of project before installation should include problem areas and added costs. Although not all problems can be foreseen, this gap issue is not uncommon and should be flagged as a possible problem. Complete satisfactory installation could be done at first attempt without unnecessary follow-up. Skill level on installation process hampered success and any recommendations.

I have had LeafFilter on my house for 6 years and after wasting lots of money money several times on other options I couldn’t be happier.

Seemed a little pricey even with the multiple discounts. We have had a few heavy rains since the install and the system seems to be working well. However, we purposefully scheduled a date for the install when we could be there, the install took place almost a week before we had scheduled and when we were not home. All that was left was a sign in the yard and a warranty card in the mailbox. There was no notice that the install actually happened. When the date came for the scheduled install I was under the impression by the salesman that they would be there at 9 and the install would be done by 11. I called about 10 am to check on their status and they said the install period was 9-11. They said to call them back if they hadn't shown up by 11. I waited and no one showed up. I called LeafFilter a second time and they transferred me to the install manager. He said the system was installed but couldn't tell me what date it was installed. They said they would come out and check the install the following week but didn't tell me when they were coming out. We will see if they leave any notice that they were there for the inspection. There was also a particular spot on my gutters they were repairing. While it appears to be fixed, it does not look how I expected. If I would have been there for the install I could have talked with the installers and gotten a better understanding of what they were doing to fix the problem and what the expectation would be.

I signed a contract to have this system installed on my home on August 6th, 2017. The system was installed on the next day Aug. 7th. When I got home from work and saw the work had been done and not very well I believe I called them either that night or the next day to say the work was not good. There are gaps in the area between the house and the gutters, which were not there before they were here? There is "something" sticking up between the roof, it looks like, and the gutter on the driveway side of the house; also the trim is missing on the end where the gutter is standing away from the house as well. I have contacted the business a lot in the past two months to no avail in remedying the issue. They have been here "three" times now and they said the problem has been fixed but it hasn't. I was able to be present the last time they were here and now the guy tells me that the wood is bad? [gutter board/fascia] I told the guy that if this was the case then they should have halted installation and someone contacted me to tell me this as it would not allow the product to do what it is suppose to do instead of going ahead with the installation. and leaving this gap and the gutter itself pulling away from the house. So when it rains the water just runs down like a waterfall right over the door as you come out of the house. They have had to know this upon installation as I have checked with several contractor friends I have and one of them even came here and looked at the problem him self and said they would have had to know it wouldn't stay the way it is suppose to as the screws used to secure the gutter to the board would have just kept spinning and/or would cause the gutter to push away from the house; which is exactly what has and is happening. They said I would have to pay for this repair, but my argument is, they were up there looking at the areas involved they would have been able to tell there was going to be a problem upon installation and "someone" should have contacted me before continuing with the installation. What did they do with my trim, what are the things sticking up all along the roof on the driveway side of the house? [ there was nothing sticking up all along there before they were here. ] This is "unacceptable" in my opinion; bad business practice. Again, "someone" should have contacted me before continuing with the installation, they did not they just continued, and the work looks bad. The guy just kept repeating himself and I just kept saying, "someone" should have called me prior to proceeding with this installation. I even called one of the higher ups after the guy left to tell him the issue was still not resolved, unfortunately he was out of the state. I feel I'm getting the run around from this company, it's been over two months now with repeated e-mails mostly and telephone conversations still it is not resolved. Respectfully submitted, N.

We purchased the Leaffilter product a couple of years ago for our new home. The product is a gutter filter to keep junk from getting in the gutter but allowing water in to drain off via the gutter. We had issues with one spot a year later and called to get it fixed. The person then was not very cooperative but finally got them to come out and install a wedge at the spot where water was continuing to flow off the roof. It was a partial help but we are still having problems in the same spot. I have called multiple times and they supposedly came out once to look at it. They never called back and when I did they said they did not know what to do. Again, they never called to let us know they had been there. Again I had to get my point across and finally said to replace that piece and see what happens. I am supposedly suppose to be cleaning it yearly and we do off and on but it is the only place on the gutters with issue. The last time I got on a ladder and found shingle stones in it and have told them so as well. The product should not clog per warranty and needs fixed. I have called several times over the past month and was told they will be there several times. Yet I have to see them once. I want this issue resolved now.