LeafFilter North of Canada

Asked for quote online. Was called immediately. Appointment set up for 7 pm on March 9th, 2020. Which we felt was odd as it would be dark. However, *** showed up, inspected and measured.
We came to an agreement on work, price, etc. Work date was booked for Thursday March 12th, 2020. Day came and the Ottawa Office called me, ***, to say they needed the hydro shut off to complete the work. Which the estimator did not mention once during his inspection. Regardless, I called ***, got a date of Friday March 20, 2020 to have the power shut off at 9 am.
I called ***, yes this worked for the workman.
On the morning of Friday March 20, 2020, 8:24 am, *** is out front of my house, called me to ensure I wanted the power shut off, big storm coming and the Covid 19. I asked them to wait, I would contact Leaf Filter to ensure still coming to do the work that day. As *** will turn off your power once a year at no cost, but more than that you have to pay for the service.
I called *** at 8:25 am on Friday March 20, 2020... Are you still coming? *** outside waiting for word to shut off the power. ***'s response, oh ***, that is right, we are supposed to do that today. I will check with the contractor and get back to you. I reminded him that *** would be turning off the power at 9 am and to have them return will cost me money, that I need an answer by 9 am.
I called ***'s number over 20 times trying to get an answer before 9 am. At 9 am, when I had not heard back from ***, I asked *** to not turn my power off. Between the big storm coming, Covid 19, home self isolating, I did not want to take the chance of having no power for the day without the work being done, what if *** could not get back to me right away to get my power back on at end of day, storm, Covid 19, etc.
*** called me back at 9:34 am on Friday morning to say that yes they could do the work that day. I told him that I had asked *** not to turn off the power, that I had tried to reach him many times before 9 am, that I had told him that I needed an answer before 9 am, and that I would not be paying to have *** coming out again. That they would have to take it off the cost of the installation. His reply was "then we have a problem, I dont care how many times you tried to call me". I replied, "yes we do have a problem, cause I am not paying". He responded that he will cancel the work order". My response, "that is fine, I have made a $200 deposit". He said he will send me a refund.
About 30 mins later, the contractor called to chat. He was scheduled to do the work today, which he only found out about that morning. He asked what had happened?
Totally understood my complaint. I would have been fine with the company called day before, we need to cancel, storm, Covid 19, social distancing, etc. I could have called to cancel ***. However, when someone starts out the business relationship this way, does not leave for good business practices.
I would recommend not using this company, seems very mickey mouse in their communication with customers, their contractors. One hand doesnt seem to know what the other hand is doing.

The Leaf filter company in Ottawa Installed leaf filter gutter protection but the water drips over the through. Their service person came twice to repair. It is even worse now! The water spills over the entire gutter plus in one area the water seaps behind the wall under the stone. I’m afraid it will create a even Bigger problem. I have called the manager three times and each time, the service man did not show up...not even the decency to call to reschedule! We have lost time waiting on three different occasions.

I clicked on advertising by Leaf Filter on social media and was quickly called back to schedule an appointment for a quote. I was outside when *** showed up on October 28th, 2019. He began pointing out where there should be wedges, how the gutter slope seems to be sagging and that my older homes’ visible hangars were too spaced out. Walking around the back of house with him, he continues to tell me how my gutters were in very rough shape, taking photos and measuring.
Although concerned, I explained that full replacing of the gutters was off the table for us at this time & I was looking for a professionals' opinion and a quote to clean the gutters. He said he was excited to share the Leaf Filter system and asked if he could do his sales presentation anyway. He did and then proceeded to give us a quote to replace the fascia, install new gutters, adding wedges + leaf filters all around. I reiterated that we were not ready and to provide us with a price to clean the gutters only. He quoted me $1,019 + HST to clean, seal, re-align, repair where needed and add hidden hangers. As *** describes below, this is AFTER mysterious "discounts" from his original quote of $1,550.
I explained that I was only beginning my search and would like to consider other quotes. He pressed on saying that if I would sign up TODAY, that he would discount that whole amount from a complete replacement next year. He pressed on and told me I could easily cancel anytime before the tech came by and that he would wait until mid-November before processing the payment.
On Nov 4th, ONE Technician came to my home, climbed a ladder to my roof, cleaned the gutters by hand and sealed the one corner at the back of the house that seemed to be leaking, and told me my gutters were otherwise good and solid. No other material but the sealant was used. Total time spent, 1 hr.
After calling a few other companies in the Ottawa area, one of the top three rated companies gave me a quote for $150 + HST for cleaning the gutters on my home...almost 1/10th of the price!!!
Mid-Nov, *** from Ottawa calls me to collect the payment, and I explained that the services rendered were not as described in the quote that *** gave me and were found to be unnecessary. I kindly requested to adjust the invoice to reflect the service that WAS provided. He quickly became upset with me saying that their service and products are above and beyond any other providers out there, yelling on the phone and telling me he would not adjust the invoice and reminded me that I signed a contract and that I was bound by the terms and conditions of that contract.
After being "told" by the Ottawa *** I called the ***, told him about the conversation I had with *** and explained that I would like to settle the matter amicably and reasonably. I requested he explain the discrepancy of the work that was performed by their technician vs. his quote. He couldn’t explain how he came to that price. After several minutes of a demeaning conversation with him, he told me there was nothing he could do to adjust the price and then hung up saying he needed to take another call and would call me back...but never did.
The following week got a call from a *** in Toronto. After repeating everything to him, he started by explaining that *** did does have some training regarding gutters but that he's not trained to climb ladders. That his Rep's quote is based on being on the ground with a camera and that sometimes, they miss the mark when it comes to the actual work that is necessary...that sometimes it's to the clients' advantage, sometimes it's Leaf Filters...He went on to say that if I wanted to hire a college drop out $150 dollars to climb my roof with no liability that that was an option I did not exercise. He continued to aggressively argue with me that I can't get out of this payment, threatened that he will take me to court and that they would win, and I would have to pay for that too. Adding to his rant, tells me how HE pays HIS bills on time and how he can’t 'just tell ***' to adjust his $230/month cell phone bill because he doesn't want to pay. We ended the conversation with him saying that I was being completely unreasonable and that he would send this case to collections and tribunal, all this within 3 weeks of the service being performed.
Their contract states that I have 10 days to rescind the agreement, I got 7. The Professional opinion I was looking for regarding my gutters came from a Salesperson, not an experienced Technician. I signed an over inflated contract because I was recommended unnecessary repairs or replacement of gutters to my home.
The One star goes to the technician who came to clean my gutters and was transparent about his findings and work performed.
Otherwise, this company hires sales personnel, unqualified to make an accurate assessment of gutters, and unprofessional, money-hungry management who *** to reflect only the work that WAS necessary and performed.
Now, it seems my credit rating may be affected, and I need to seek legal counsel. This has been my experience with Leaf Filter so far. Consumers Beware of this companies tactics!

Installation date was July 31st, was to include the replacement of damaged gutter. As of August 23rd, this has still not been completed.
On July 29th I signed a contract to have leaf fliters installed along with the replacement of a damaged gutter at the back of the house. Installation was scheduled for July 31st. When I got home on the 31st, the leaf filter had been installed, but the gutter had not been replaced. Since then I have called into the main service desk more than 15 times, and have spoken to *** in the Ottawa office every week. They have committed to having the gutters installed on 8 separate dates August 2nd, 5th, 8th, 9th, 12th, 13th, 16th and 23rd. Each date, they simply don't show-up, don't call to cancel and don't make any attempt to rebook.

The last date, August 23rd, was agreed to on monday august 19th after I asked the service desk to involve *** the regional manager for ontario. ***, the manager of ottawa confirmed that they would be installed by noon on the 23rd. At noon on the 23rd, no-one had shown up and I called the service desk. around 1230 I received a call from "***" who told me that they reason they were almost a month behind installing the gutters and had missed all their scheduled appointments was because "it was hard to get gutter guys to come out and do 30 feet of gutter because it wasn't worth their time". I don't really know how this has anything to do with me, or why it would seem like an acceptable excuse. All that said, *** confirmed that the gutters wouldn't be installed on the 23rd as promised, but on Saturday the 24th. I'm not holding my breath that they will actually show up.

There was no follow up call from this company. Big surprise. Run away, fast.

I would like to submit my complaint about deficiency that was not completed and unprofessional company's behaviour - LeafFilter Gutter Protection.
My address is ***

I would like to submit my complaint about deficiency that was not completed and unprofessional company's behaviour.

I signed the contract with LeafFilter Gutter Protection (***) on February 23, 2019. ***, the operation manager of Leaf Filter, called my cell phone and explained their system. A client must pay immediately as work has been done and Leaf Filter takes all the responsibility for quality or work, proper warranty and repair required in case if work does not follow the industry standard. Leaf Filter should complete all the work described in detail in the SOW included in the contract.

Their subcontractor came to my house and worked for a few hours on March 18, 2019. When I came to check if work had been completed, I noticed, that this part of scope of work not finished: "Install back top 30 feet fascia wrap" as it said in the contract. The subcontractor was informed, he accepted the deficiency and promised to check with Leaf Filter and complete the work the following day. On March 19, subcontractor sent me a picture from my backyard and said that the work had been done. I was not able to check it due the cold icy days. In April, my wife and I looked at the back of the house and came to the decision, that part of the contract: "Install back top 30 feet fascia wrap" was not done properly as promised. My wife called the Leaf filter and brought their attention to the issue. Leaf filter created the ticket *** and sent their full-time employee to evaluate the work. He came to the site, inspected the work done by the subcontractor and confirmed the deficiency.

The service department of Leaf Filters called soon after that and set up the visit of the technician on May 21, 2019. My wife took a day-off, but nobody showed up, nobody called to clarify the status. My wife called them once again, and Leaf Filter set up a new visit on May 29, 2019 between 8 am and noon. However, nobody showed up again, nobody called to clarify the status. I personally called ***, he said we would need to talk to service department.

From our experience it doesn't work for some reason and I made it clear for ***. He proposed the new idea to pass the responsibility to their project manager ***. *** called me and promised to visit my property on May 31 at 9-10 am. However, nobody called, nobody arrived. I called back to the ***'s number, but I got another person from Leaf Filter, who said *** was not available. *** responded my call and gave me the same information.

So, I sent an e-mail and informed the Leaf Filter by phone, I cannot trust this company anymore after this unprofessional behaviour. I need my money back for the part of work that was not completed. I cannot allow these people to touch my roof, because of possibility of an expensive damage.

***.

Met the Leaf Filter people at a trade show and asked for a price quotation. A less than knowledgeable sales person came out to measure my house. Sales guy goes out to his car to work out a price. $8700 for just the covers and a straighten out of the eaves trough and one down spout. Yes $8700. He asks what I thought of the price and I said he was "crazy high". He then gives a $250 discount for being at the trade show. I say still crazy high. The then he mysteriously finds a way to drop the price by another $700. Still crazy high I say. Once again he mysteriously find another $1200 discount. At this point I tell him this meeting is over. He now says he can call "***" because he can give me a better price. These guys are slippery as hell. Wouldn't trust them to clean my eaves troughs.

This review is only based on my experience dealing with the Ottawa branch, not the product itself. If I could I would give the Ottawa branch of this company a zero rating. I contacted Leaf Filter via email through their website the week of October 15 to set up an appointment for an estimate. It was mentioned on their site a 20% discount was being offered on their product, which I thought was good. I received a call from the company approximately 30 minutes after sending my email. I was impressed how quickly they got back to me. I set up an appointment for 9:00 a.m. on October 22 for an estimate. The sales person went through the usual spiel about the product and checked the outside of my house to see how much of the product was required. We then sat down and he wrote up an estimate. The estimate did not include the 20% discount which was advertised on their website. I mentioned this to him and was told the offer had ended. I told him there was no mentioned of the offer ending and I also mentioned I was a senior. He reworked the numbers to include the 20% discount and 5% for being a senior. Incidentally, I received an email from the company about 30 minutes after the salesman left stating their 20% sales event was extended to October 28th. I signed the contract and the work was scheduled to be done on November 1 between 8 - 9 a.m. November 1st rolls around and nobody had shown up by 10 a.m. I called the company and was told the installer was at another job he hadn't finished the day before. I was told he would probably arrive sometime after noon. I wasn't too happy to say the least, someone should have at least phoned me to let me know of the situation. I was also told, I believe it was *** I was talking to, would call me after the installation was completed to make sure I was satisfied, well I never received any such call. The installer arrived shortly after 12:30 and installed the product. The product was installed as per the salesman's spiel with the exception of vacuuming the gutters. The gutters were cleaned by hand but I was told they would be vacuumed clean. I didn't say anything at the time because he did clean the gutters. A few hours later my credit card was charged for the work done as agreed upon. The next day Friday 2nd, my credit card was charged a second time. I immediately called the company and spoke with someone who was a little on the argumentative side. He stated they never double charged me and that I should contact the credit card company. I told him both charges were on my credit card and I wanted someone to look into it. I was supposed to get a call back regarding the extra charge, however, it never came. The extra charge was still on my credit card November 4th, so I phoned the credit card company and explained the situation. They have opened an investigation and ensured me I would not be responsible for the second charge. The way I was treated by this company is inexcusable and I would not recommend this company to anyone.

Update: the second charge on my credit card has been reversed, but I still have not heard back from Leaf Filter, terrible customer service.

The reason I stuck with this company is I believe their product is superior to other companies. My concern is with their organizational skills and their lack of respect for people's time. I agreed to purchase the product with an installation date for the following Saturday. I was contacted on the Thursday and told there was a cancellation for the Friday. They said they would arrive at noon. At 13:30 I called and they said the installation team would be here soon. I continued to called and at about 15:30 the said the crew had gone to the house that cancelled. We rescheduled for the following week at 09:00. I called a few times and at 10:30 I was told that they were held up at a previous job and would be at my house in a few hours. I had a commitment in the afternoon so I asked for someone in authority to call. This person called and after questioning he admitted the crews leave the shop at 08:30 so there was no previous job. I rescheduled again and a crew did show up. They cleaned the eaves out but then said they could not install the product because I had roof cables. When I purchased the product I verified with the sales agent and an installer that the cables were no problem. Another reschedule. This time two *** employees showed up and completed the job. Three reschedules equal three additional days off work which did not seem to bother the installation manager. I thought after all their unprofessional behaviour they would take something off the price. Instead, they invoiced my credit card promptly and for the full amount. I suggest that if you use this company that you include in your agreement discounts for missing scheduled times.