Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me but I am waiting to hear from the company as to when the problem will be taken care of Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The product has been improperly installed twice, the water does not enter the gutters and therefore floods the basementI do not wish to have this installed a third time In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
We have spoken to the customer and agreed to inspect and test the system with the customerPer her request, she’s asked for a few more weeks to assess its performance in various weather conditionsWe will call her in several weeks’ time to schedule the follow up inspection
Upon receipt of the notification from the Revdex.com we reached out to the customer The customer has reported performance issues and requested removal of the product and a refund We did inform the customer that their concerns did not qualify for warranty relief The LeafFilter warranty guarantees that it will prevent clogs from occurring inside the gutters Being that we could not meet the customer's request we did offer another resolution We offered to come out and redo the installation at no cost to the customer The customer elected to not accept our offer.Being that we have fulfilled the contract, serviced our installation and offered to redo the installation at no additional cost, we believe we have we have acted responsibly to the situation Our offer still stands should the customer reconsider
In response to the customer's rejection, we apologize for any miscommunicationWe did have several items on the list to do to help address her concerns, including swapping the screen at her front door and adding splash guardsWe executed this service and inspection on 4/*/
We have reached out to the customer and it's been agreed we need to schedule an appointment to investigate his concernsWe will be contacting the customer within hours to set a date and time
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me but I am waiting to hear from the company as to when the problem will be taken care of Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The product has been improperly installed twice, the water does not enter the gutters and therefore floods the basementI do not wish to have this installed a third time In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
We have spoken to the customer and agreed to inspect and test the system with the customerPer her request, she’s asked for a few more weeks to assess its performance in various weather conditionsWe will call her in several weeks’ time to schedule the follow up inspection
Upon receipt of the notification from the Revdex.com we reached out to the customer The customer has reported performance issues and requested removal of the product and a refund We did inform the customer that their concerns did not qualify for warranty relief The LeafFilter warranty guarantees that it will prevent clogs from occurring inside the gutters Being that we could not meet the customer's request we did offer another resolution We offered to come out and redo the installation at no cost to the customer The customer elected to not accept our offer.Being that we have fulfilled the contract, serviced our installation and offered to redo the installation at no additional cost, we believe we have we have acted responsibly to the situation Our offer still stands should the customer reconsider
In response to the customer's rejection, we apologize for any miscommunicationWe did have several items on the list to do to help address her concerns, including swapping the screen at her front door and adding splash guardsWe executed this service and inspection on 4/*/
We have reached out to the customer and it's been agreed we need to schedule an appointment to investigate his concernsWe will be contacting the customer within hours to set a date and time