LeafFilter North of North Carolina, Inc. - Raleigh

Rain drips and runs over edge of gutters running down behind gutter onto fascia. Leaf Filter says this is typical, after trying to fix several timesPurchased 10/24/12. Job#XXXXXX. [redacted] Sales Rep; [redacted] supervisor XXX-XXX-XXXX. Amount paid $2,995.00. 11/01/12 gutters uneven, water dripping where seams were and other places. Came out on 11/5 leveled gutters, caulked seams. 11/14 talked with sales rep had [redacted] call. He told us problem was shingles, paid extra $900.00 to have metal put under shingles, this did not fix problem. Contacted LF 11/15/12 11/21/12, 11/27/12, 11/12/12, 11/29/12, LF came out on 11/5/12. 11/19/12 [redacted] said he would send [redacted] Gutter out to replace gutters. They came out but did not know anything about replacing gutters, or adding metal. 11/21/12, 11/29/12, 12/8/12 various contractors came out problem, but never solved. After a while the problem became worse, gutters, fascia stained. Called LF 7/10/14 reported gutters leaking profusely, they [redacted] will call us. [redacted] called on 7/14/14; stating scheduling will call us back the next morning to set up time. 7/21/14 person came out around 5:45pm, replaced a filter piece, ran water with water hose, stated appeared to not leak will have [redacted] call us. 7/31/14 [redacted] still not called, left phone message to call to set up time to come out. 8/13/14 called LF,corp office talked with [redacted] told her the on going problems we have had. Stated she would have [redacted] call us by 8/14/14 & would generate ticket.8/13/14 [redacted] came out states metal we paid to have installed by the person he recommended was not done correctly. Going to have gutters taken down & lowered & new metal installed. 8/18/14 man from [redacted] did'nt know about taking gutters down or cleaning them as [redacted] stated. Randomly replaced metal. [redacted] was to come by to see what was going on around 11:00, he did not come. Called him around 3:30 left Phone message to call because what he told us & what [redacted] told us not the same. After Gonzalez left around 4:00 shingles on outer edge of roof lifted up, no metal replaced in front of house, just caulked in places. Still no call from [redacted], we called 8/20 told him still having problems. 8/21 [redacted], from headquarters, called for [redacted] wanted to set up time for [redacted] to come out. We set up time for 8/28; he came by stating would send out a man on 8/30 to replace current mesh with another that has larger holes. He stated if this did not work he would contact corp. to consider giving us a full refund. 9/2 the Seamless Gutter man came out to replace mesh. He stated that the metal that was installed in the back was not installed correctly. Removed old mesh, replaced with courser mesh, washed to clean gutters as [redacted] stated, appears he may have tried, but still stained. 9/5 left [redacted] message stating gutters leaking more than they ever have, water overflowing profusely in places. We took photos and video. 9/8 [redacted] came by to check gutters since it had been raining all night. He took video and photos; he also sent the video and photos to his boss, would have his boss call us. 9/18 still did not hear from [redacted]'s boss, left [redacted] message that it had been 10 days and no call from his boss, and to please call us to see how this issue is going to be solved. 9/23 [redacted] called stating had gotten our call, had sent the photos/video to his boss, will call his boss on that day to call us. 9/24/14 [redacted]'s boss [redacted] (sp) left phone message. 9/25/14 [redacted] called stating this is typical for Leaf Filter and is not going to do anything about the issue. 9/25 called [redacted] the supervisor at corp & left [redacted] message, just wanted them to know we were not happy about the results and were going to file a complaint with the Revdex.com and the NC Attorney Generals office. This has been an on going issue/problem for two years, and even though there has been some "attempts" to help with this issue the problem has not been resolved, matter of fact the problem with water over flow is worse. We are left with stained, leaking gutters and fascia boardsDesired SettlementJust want our money refunded, or full replacement.Business Response /[redacted]/To whom it may concern,I had an opportunity to speak with the customer today and we installed the job back in 2012. He had a roofing issue and had someone come out for drip edge and paid them for water going behind the gutter. This work was not through our company and this is one of two reasons that the customer is upset. The roofer came out and installed a drip edge to stop water from traveling behind the gutter and did not do a very good job.Mr. [redacted] understand that he did pay someone else but believes that we should fix the issue and be responsible for that. I have tried to reason with him about the work someone else performed for him but he did not want to hear that.The second issue is that water drips from the front edge of the LeafFilter product. This is true, a small drip will occur from the front lip of the LeafFilter product because the lip is vinyl and that is where the screw is placed to secure it to the gutter. I told him this is not a reason to get back a refund from 2012.Our company has been out to address any issues that Mr. [redacted] may have experienced with our product. As far as the water going behind the gutter he has a roofer to deal with on that issue and that should not be pushed on our company for a decision that Mr. [redacted] made.In conclusion, we will continue to help Mr. [redacted] with the LeafFilter product in the future should the need arise. We will NOT be refunding Mr. [redacted] back any money. He has firmly agreed that NO debris is in the gutter and that water does get in the screen, he cannot handle the water dripping off of the lip of the product and that is simply the design of the product.Respectfully,[redacted]VP of InstallationConsumer Response /[redacted]/The issue is not with the $900.00 we paid the roofing company, we just expressed our concern about the $900.00 because we were told by the Leaf Filter supervisor that having the metal put under the shingles would solve the gutter problem, and it did not. On 8/18/14 your LF contractor [redacted] came out and randomly replaced the metal under the shingles, again this did not resolve the problem. Our main concern is the dripping over the front of the gutters, even though you state that is normal, our dripping is not a normal drip, but drips profusely. If this is normal for your product then why did your company come out multiple times to try to fix the problem, and why we were not informed when we purchased your Leaf Filter product. Had we known it was designed to drip continuously we would never had purchase this product. What we want is a refund for the amount we paid you (not the $900.00) so we can purchase another product that does not continously drip. Yes, this matter has been ongoing since 2012 because we were never informed that this was the design of your product until we filed this dispute. Final Business Response /[redacted]/To whom it may concern:Our company did not come out to address the drips from the LF system. They were called out to stop the dripping behind the gutter and WHEN your initial installer failed to deliver on that paid contract, we sent out one of our crews free of charge to address the poor workmanship from that roofing crew.Our company has no further comment, it is very clear that Mr. [redacted] has purchased a great product from 2012 and has had issues in the past with water draining BEHIND the gutter and felt the need to address that issue with a roofing contractor. That contractor did not deliver and we tried to help out on a few occasions at no charge to the customer, even though this is not the product clogging or not performing.Our position stands firm, we will do anything we need to do IF the product is not performing under warranty but to be given the bulk of responsibility for water draining behind the gutter or dripping from the vinyl lip is not a valid argument from 2012 for money back.Respectfully,[redacted]VP of Installation

Need the vendor to reinstall gutter guards removed while my roof was replaced.We replaced our roof. The gutter guards were removed at the roofers request to prevent damaging them. After much nagging, calling, emailing leaffilter of nc came out to remove the gutter guards. I asked for an invoice for the insurance. I received copies of the invoice. 3 months later after repeated calls they have not returned my calls or setup an appt. to reinstall. I called the national office, the local installer, the local service mgr. The local service mgr has *never* contacted me. I need them to show up, install the gutter guards that were removed and give me an invoice for the removal/reinstall. Desired SettlementSend a technician to my home to reinstall my gutter guards and give me an invoice for the removal/reinstallation.Business Response /[redacted]/This customer contacted us about a remove and re-install of the system and had difficulty reaching us. We are set to do the re-install tomorrow 4/16/14 at 9-11 am. This is taken care of.Respectfully,[redacted]VP of InstallationConsumer Response /[redacted]/The VP from the home office called the day afterthe complaint was filed. He apologized. We agreed to have the reinstall completed the next day. They cleaned the gutters and reinstalled the gutter covers as promised. I paid them for the reinstall as originally estimated. Thank you!Final Consumer Response /[redacted]/

Leaf filter system installed Sept 2, 2015.We noticed leakage on Sept 3rd, 2015. Took Pictures on Sept 5th, 2015. Called company 3 times before Sept 11 2015.Told them what was going on.No help. Husband died [redacted],Lost son [redacted] 2016, so did not have time to deal with this.Started calling company back in February , April and June. on June 28th, [redacted] from this company came and couldn't do anything. He did take pictures on his phone showing pine straw stuck in filters, water running through gutter seams,a mess under roofline,on facia board.Cannot get any satisfaction from [redacted] , talked with [redacted], he told me to go and buy new gutters. I understood that satisfaction was guaranteed but each time they said it was not possible for them to remove the gutter guards., and give me a refund.This is a mess and I want it removed.Desired SettlementTake filter guards away and refund the $1,375.00.Business Response Contact Name and Title:[redacted]Contact Phone: [redacted]Contact Email:[redacted]We have spoken to the customer on multiple occasions in an attempt to satisfy their concerns. Most recently on 7/19/16 we offered to replace the gutter in question for no charge but the customer did not accept our offer. We have also left a message on 8/8/16 and 8/12/16 to attempt to resolve the issue but as of yet have not heard back from the customer.Consumer Response I am away from home.will return on August.23. I am requesting the company, leaf filter to refund my cost and remove their product. According to the company warranty, please note that it has not performed even one day since paid for. Final Business Response We have received the customer's response and based upon that reached out to the customer again to try to resolve the customer's concerns. Since the warranty does not apply to the customer's situation we have attempted to resolve the customer's concern by offering new gutters to replace the existing gutters as well as service to maintain the existing gutter system. We have not been successful in getting the customer to accept our offer. All offers were at no charge to the customer. The customer is declining any attempt of ours to provide solutions to her concerns. Our last statement to the customer was that they are welcome to call us at anytime they might want us to provide service. We have installed all product purchased as per our contract, honored all terms of the written warranty and provided free of charge service whenever requested. Based upon these facts and the customer's refusal to accept further service we request the issue be closed.

We were promised a written warranty/guarantee would be provided to us after the job was finished. It's two weeks later, we have no paperwork!Slick sales guy makes a bunch of promises to you, like you'll have a written lifetime warranty on the leaf filter install that you can pass onto to the next home owner. We were told it would be provided to us after the job was done. That was Aug. 11th, now it's two weeks later and we have no warranty paperwork in our possession. I called the sales guy twice. Curious as to why my credit card has not been charged for the job as well?Desired SettlementI want my written lifetime warranty in my possession by Aug 22, 2014.Business Response /[redacted]/I have spoken with customer today, 8/21/14 and we are mailing him a warranty today. I have apologized for the inconvenience on our part.Respectfully,[redacted]VP of Installation

On September 21, 2013 I had Leaf Filters of North Carolina install leaf filters on my home and garage. The first week of October, I noticed that there were problems with the installation of the leaf filters and that one of my exterior motion-sensor security lights was broken and hanging by the wires. I know that light was working the night of September 20, 2013 because I chased two raccoons and an opossum off the back deck that night and the light was working! On October 12, 2013 I wrote a letter to Leaf Filters of North Carolina, included pictures of all the issues, including the light hanging by the wires; Then I called their Toll-Free Customer Service number. I was promised a return call within 48 hours. About two weeks later, I received a call from [redacted] He said he had a picture of the light hanging down and the pictures of the gutters with issues. We scheduled an appointment for his guys to fix the problems, including the light, for Monday November 11, 2013 between 9-11 am. I waited for his crew to arrive; at about 10 am, and then again at noon, I called his mobile phone XXX-XXX-XXXX to remind him I had to leave the house by noon that day. Nobody called me or showed up on November 11, 2013.Last week, when I had some time to follow up on this again, I called and spoke with [redacted] He claimed that he did send out a crew and they took pictures in November and that he thought I was home that day. I said, "if they came out, I was not at home in the afternoon, (the appointment was for between 9-11 am) and they did nothing!" We scheduled a new date and time, December 27, 2013 between 10-12 am, for someone to come out and fix the gutters and the light. The tech did arrive around 11 am, as planned and he spent quite a bit of time working on the gutters. He re-attached the light, but when I asked him if the light worked, he said he did not know. I went inside and turned on the light switch, and the security lights did not work. He said he had to call his boss. I saw him make the phone call in his truck, but then he drove away without speaking to me.I immediately called [redacted] on the phone on December 27, as the tech was driving away and asked him WHY the light was not repaired and why the tech drove away from me without letting me know he was "done". [redacted] said the tech was not an electrician and he did not want him working with the light. [redacted] then promised to call me today, Monday December 30, 2013 to schedule another appointment for him to personally come out and fix the light that the original installation crew broke back in September. It is 5:20 PM on Monday December 30, and I have not received the phone call from [redacted] as promised, my security light is still inoperable and it's been over three (3) months!It is clear that Leaf Filters of North Carolina is not interested in repairing the security light that they damaged during the installation of my Leaf Filters, and that their post-sale customer service is frustratingly deplorable. They do not do what they say they will do. At this point I want to register my complaints about Leaf Filter of North Carolina: shoddy installation; long time (3 months) to correct problems, unwilling to repair damage caused by installation crew to a customer's home. I will be hiring my own electrician and fixing the light myself; I will be sending that bill to Leaf Filter to either pay, or they will see me in court. Shouldn't a company this big have insurance to pay for any damage their technicians do to their customer's homes?Product_Or_Service: Leaf Filters on GuttersDesired SettlementI do not trust this company to do what they promise, they will need to pay for me to get the light they damaged fixed since they are not able to, or interested in correcting the problem themselves. I am not willing to wait any longer, this is a safety and security problem for me; over three months is too long to get the damaged light repaired and in working order.Business Response /[redacted]/I have spoken with Ms. [redacted] and she is going to have the light fixed and we will cover the cost. She is to send the bill to our office and our company will take care of it.Respectfully,[redacted]VP of InstallationFinal Consumer Response /[redacted]/I will have the light repaired and send the bill to Mr. [redacted]

Purchased LeafFilter 3/2013.(1)Claim on sales literature untrue; (2)Wanted to charge service call; (3)Serviceman did not show twice for appointments.I purchased LeafFilter 3/2013. The salesman who sold it wrote on contract "Money back no clog guarantee" because I was concerned with the limited warrantee. I called 8/20/2015 reporting debris on filter. I was informed it would cost $78 for them to remove debris. I noted to the manager that ad said "... Xela FilterShield has self cleaning properties; no organic debris or shingle grit can permanently adhere to and cause clog to gutter." While no clog now, I was concerned that the warrantee would be voided if I did not report the debris problem.I would not pay $78. They would not come. I complained to the regional manager who promised he would have some one come out and not charge. Finally on 9/19/2015 the local manager called and set up an appointment for 9/16/2015 at 4 pm. At 9/16/2015 at 6 pm I received a call that the man was not able to come 2 hrs after he was suppose to come. He rescheduled for the next day for 4 pm. Again he did not show. This time he called at 8 pm 4 hours after he was suppose to come. He wanted to reschedule for following Mon. at 1 pm. This was not acceptable to me. I had already rearranged by schedule twice and would not do it again. I called and spoke to a corporate person. He claimed I had to pay the $78 and because I would not pay it -that is why the man did not come. Huh! I had made it perfectly clear to the Reg. Mger. I would not pay. The corporate person also claimed my warrantee covered only parts and a clog would result in a minimal refund amount. I explained to him that when I had bought the system the salesperson said that they would refund the total I paid. I even had him write that on the contract. While I recognize the contract has a limit on the warranty, as the agent of the seller he over rode the limit and promised a complete warrantee. This promise was instrumental in my purchase. I ended the conversation at that point because it was obvious I was not going to receive any satisfaction and notified him I would lodge a complain with the Revdex.com.Desired SettlementResolution:(1) Written apology for wasting 2 days waiting for a service man who - it would seem - had no intention of showing.(2) Leave my gutters alone if there is a service charge, but send me in writing that their failure to inspect or remove the debris will not affect my warrantee(3) Acknowledge that their agent promised in writing a refund of my purchase if the gutters clogged.Business Response /[redacted]/To whom it may concern,I did speak with Mr. [redacted] and he seems to have the facts a bit confused. I called to speak with him and according to the customer, our Regional Manager told him we would waive the fee and come out for free. I called him on my office phone and informed him that I would call the Regional and the direct PM on speaker to confirm the commitment.All 3 parties were on the phone and what our regional manager stated is that we would come out, inspect the product from 2013 and IF it had anything to do with the product failing, we would fix it under warranty. If the product simply had debris on the gutter, he would be charged a nominal fee to clean the debris. The customer had NEVER called our department since the installation back in spring of 2013!Both PM and Regional stated that exact same story and when confronted via the phone the customer did agree but stated he will NOT PAY! I told him we would be happy to assist in the maintenance should he choose to do so but as of my last conversation he refused.We will provide service should he choose to take that route.Respectfully,Consumer Response /[redacted]/Sad! Sad! Sad! Not true. In fact the gentleman informed me that the regional manager was on a plane and could not be contacted. Second, he claimed the man who made the appointment had no intention of making the appointment. This claim I believe is substantiated by the fact that on 9/16/2015 his serviceman called me at 6:00 pm to tell me he had not made a 4:00 pm appointment. The appointment was remade for 9/17/2015 at 4:00 pm. The man called at 8 PM to say he would not be able to make it - 4 hours later! I have the voice mail if any would like to hear it.I am not confused. This gentleman is not telling the truth! I ended the conversation with him stating:(1) His products brochure claimed no maintenance would be needed because no debris could collect on them. - I told him that was obviously not true.(2) My contract to purchase said that if the gutter clogged I would receive my money back. He was claiming I had a limited warranty. I would like to see that on a copy of my purchase contract if he has that.(3) I ended the call, and I told him would lodge my complaint with the Revdex.com. I hung up on him. He may have continued talking - but I was not on the line.Confused? I think it is not me confused - it is him who is not telling the truth!By the way there was no 3 way conversation. The only 2 people on the phone to my knowledge was he and I.Poor company poor customer service. My complaint stands!Final Consumer Response /[redacted]/(The consumer indicated he/she DID NOT accept the response from the business.)There "position is firm"? Does that mean they "firmly lied"?What "assistance"? I don't see this as a response - it is nonsense. Final Business Response /[redacted]/Our position is firm! We will assist if needed.Thanks,

Product advertised to keep gutters clear of debris and keep water flowing through gutters. Wire mesh keeps debris out but water flow is blocked.Guard is advertised and presented as keep gutters free and unclogged and to keep water flowing through the gutters and not over gutters and down side of house. Guards are clogging with debris, causing water to still flow over guards on over side of house.Told warranty only covers clogging of actual gutters NOT keeping water directed into said gutters. Product grossly misrepresented.Desired SettlementRemoval of product and full refund.Business Response /[redacted]/Dear Sir or Madam:We have reviewed Mr. [redacted]'s concerns and we find no reason to justify removal and refund for his LeafFilter Gutter Protection system. Since installation of his product on 6/3/14, Mr. [redacted] has only contacted our service department twice, and our local service rep has been out to his home to address the concerns (please see our attached documentation). On both occasions, we inspected the system, found it to be installed properly and removed any debris that had not yet blown or washed away from the top of gutter guards, free of charge. In addition to our local management team, I also spoke to the customer directly on 5/15/15, and listened to the customer's concerns. When I began to respond to the customer's concerns and explain the service that our company has provided, including the specifics of the manufacturer's no clog guarantee, the customer chose to end the conversation and hung up. As of 5/15/15, customer has stated that no further service is needed. Mr. [redacted] contracted our company, LeafFilter North Inc., for the service of installation of LeafFilter Gutter Protection. We have provided that product and service, as contracted, and have provided responsive follow-up on the system as needed. On both of our visits to the customer's home, we have found the LeafFilter system to be properly installed and operating as designed. As guaranteed, no debris has clogged the interior of the gutters on the customer's home. Therefore, we find that a removal and refund would not be warranted in this case. If you require anything further from us to close this out, please let us know.Regards,[redacted]Vice President of InstallationLeafFilter North, Inc.Consumer Response /[redacted]/Product misrepresented by sales person as keeping gutters clear on top of the screens. Not merely keeping internal gutters clear. a steel plate would do the same thing as the ACTUAL purpose of this product as explained by VP of company. I however, have recorded statements by the same service rep that the system "does not work" on my home and he has no idea why. Also, local office offered to send someone out to clear the gutters every few months, indicating an acknowledged responsibility to keep build up of material and debris from causing water to run over gutters and onto the side of my house and deck and not Through the gutters. Product advertised as keeping gutters clear so water flows through them. with screen mesh clogged by debris this function is not being realized. I have numerous recorded phone and live conversations to document my claims including original sales pitch by salesman. Final Consumer Response /[redacted]/(The consumer indicated he/she DID NOT accept the response from the business.)Nothing was offered to remedy the situation at any point in the discussions. My complaint continues. The product was presented as a method to keeping the gutters clear AND keeping the water flowing into the gutters by allowing debris to be pushed over the edges of the device. The distinction between what was promised and what is actually guaranteed was deliberately distorted by the sales agent and the actual sole purpose of the device can be accomplished by a steep plate over the gutters. Deceptive sales practices to the point of fraud. Final Business Response /[redacted]/Our position is firm. We have offered and have done everything we can to help the customer. In closing we can and will continue to provide our great service Respectfully,[redacted]