LeafFilter North of Tennessee

To whom it may concern:

I am writing regarding your sales manager, Ashley Rindfleisch; This individual impressed me with her sales skill and knowledge of your product.

It is obvious that she works difficult and long hours. This is not common among men, and if they, being the men, want to compete with her, they’re left with the choice of having to get up very early in the morning and work those long hours to accomplish the same amount business. Her work ethic appears to be centered around her seamless abilities stemming from her Marine Corps background.
Words that would describe her would be; consummate professional, energetic, and affable.
My regards to your company for being wise enough to see this and for hiring her in the first place. I can tell you she did not waste my time last night, and I had not intended on buying a system on the very first first offer that was made to me, how ever , Ashley’s skill in her presentation of this product. Made it very difficult to say no.

Kindest regards,
Robert L Watkins,
LCDR USN Retired

Their product, installed at our house, did not perform as advertised and in addition actually caused damage to the house, which they refused to fix
In May of 2019 we had Leaf Filter install their product on our house. Almost immediately we began to have problems with the product. Our house is large with a steep roof and when it rained the water simply ran over their gutters and down the sides of the house. Technicians came out to the house three times attempting to either redirect the flow of the water or correct the problem. One of the "fixes"caused water to overflow the back of the gutters and come into the house. The explanation provided was that the problem was with our house not their product and with the slope of the roof the water would always run over the gutters in a heavy rain. In addition, they refused to repair the damage done.

They came out and did what they said they would. I haven't seen so much water come out of our gutters in years! So far so good. The gentleman was nice and got the job done quickly. Will pass it along if anything changes but I don't think it will.

Leaf Filter has failed to complete warranty service that was described in written contract.
The contract with Leaf Filter was signed on 2/7/2019 for Gutter, Leaf Fliter, fascia and Soffit install. Leaf Filter initially installed the wrong color gutter and showed poor workmanship on install. Only after repeated calls to Customer Service, were the issues addressed. This included the Manager, Bill *** of the Nashville office Hanging up on me and refusing to address there mistakes. The issues were reluctantly resolved by Leaf Filter. I contacted Leaf Filtering June 2019 for a leaking miter. The service tech came out to discover that the gutter was holding water and needed another downspout. While at my house, the tech discovered a piece of fascia material that had come loos on the house. The tech contacted *** about the fascia repair. No work was done on the fascia. 6/28/19 I texted *** asking about the repair- no Reply. 7/8/19 texted *** He replied on 7/9/19 that he is trying to get a installer free and will speak to supervisor today with ETA. No response after that. 8/17/19 I called customer service to complain about the lack of service. Service called assigned for 8/23/19. 8/23/19 No show and no call on the service call. 9/11/19 I called customer service to complain about the lack of service. Alana (CS Agent) said she would forward message to the Nashville office and Regional Manager Josh. She stated that Josh would call within 48 hours. As of 9/15/19, I have not been contacted to resolve this issue.
This company has shown a complete lack of integrity and has failed to stand behind their workmanship. It has been a constant battle to get Leaf Filter to honor their commitment. I would never recommend Leaf Filter to anyone.

Product does not work as promised and will cause water damage to my home as installed.
LeafFilter's TV ads states stops everything but water but this is not true, in February of 2019 we asked for and received an estimate for the LeafFilter system. The sales rep went over everything and explained how the system keeps items out but lets water in to ensure no damage to your wood behind the gutter. We had the system installed and the first rain had water overflowing the gutters in 4 locations. We called the sales rep who referred us to the Nashville office. A service technician came out and put up guards to assist the flow of the water and stated that should work. The very next rainfall we had the same issue in the 4 locations, another call and another service visit with more dams put up, next rainfall the overflow was still occurring. This time I was able to speak with the manager of the area Michael who stated he was sending a different service tech out, they came out and changed some of the screens to larger diameter holes to assist with the water flow, next rain same issue. I sent videos of the system with water overflowing to include behind the gutters which will cause rot at some point, I asked to have it removed and money returned to which Michael stated it was installed properly so there's nothing he can do, he is now not returning my calls. If a system is causing water to go behind the gutter it is NOT installed correctly or not working-either way it will damage my home if not removed!!! I have over 5 videos showing the water overflow which he has viewed. No excuse for not correcting this issue!!!

Nasville service for Chattanooga installation - We had Leaffilter installed in April 15, 2019. Our first problem was that after completing installation the installer told us we had a piece of rotting wood but that he had installed anyway. During the buy phase we had talked to salesman about the place as we were worried it might need replacing. The salesman said installers would stop and let us know if they found any rotting wood and would not install until we knew about problem. That didn't happen. Second problem came with first rain when water ran over gutters not through filters and into gutters. Why? Not sure but no doubt partly because gutter filters have caught all tree debris on top of gutters. We spent significant time talking to the salesman about the design "made to let debris blow/fall off and not collect on the guards." Techs came back out and assured correct installation. Next rain again more run off over side of house. More calls to service line with promises that someone will contact us. Lots of "concern" but no calls. Only after calling back and just holding until they find someone to answer do we get to talk to someone. Finally Nashville service manager comes out. After his inspection he says Leaffilter is installed correctly but just not working. We asked for correction to make product work correctly. Manager says he can't correct because installed correctly just not working. His solution is they will just keep debris cleared from gutters. When we pointed out we could get gutter cleaning service for less and we want a working product that we paid for he just said he understood but he can't help us. Michael the manager sent techs out to clean the gutters. They cleaned the one small section on the first floor garage but did not touch the gutters that are on the higher end of the house or the second story of the house. So now the gutter guards don't work and the company didn't clean the gutters. Horrible customer service and disgust that they aren't concerned with correcting issue at the local or national level. If 6 weeks of spring pollen/tree debris clogs filters what will the fall leaves do? It makes me sick with worry about what will happen in the fall.

Installers didn't do what that salesman assured me they would, left trash behind, installed very poorly.
Purchased on January 23, installers came on the 24th. Salesman signed me up for a *** home improvement credit card. I was told there would be no gaps in the product at all and it would be aligned, all edges and creases sealed with silicone, gutters would be fully cleaned along with my downspouts, facial board would be replaced, and additional downspouts added on to avoid water from draining beside my residence. When installers arrived they immediately asked me if I was providing the facial board or if he would have to go get it himself, though my sales rep said they'd do everything for me considering I was paying an extra 200$ for that to be done, though it was only around 11 ft needing to be replaced. They then proceeded cleaning my gutters, throwing all the wet leaves and debris into my yard and into my HVAC unit that I just had serviced days prior, though I was told they would put the leaves in a bucket and take them when they left. All leaves weren't cleaned out of my gutters before they started installing the product. Nor did I see them realign the gutters like I was told they would. I called the installer manager while the men were still here installing the product, informing him that they were throwing leaves all over my yard and deck and stairs and dropping screws throughout my yard and he quickly got defensive and was very disrespectful and rude. Even got up and looked and the product wasn't sealed with silicone on the ends and there are gaps and you're even able to lift the screen up, which isn't supposed to happen. After they "finished" installing they then asked if I had a rake to clean up because they had received a call from their install manager, which I didn't, I figured they would provide their own tools if they planned on making such a mess, they then got a push broom out of their truck and tried sweeping up the wet leaves and threw them off into the woods by my house, though I was told they'd take all the trash with them. Upon leaving they left my old facial board lying in my front yard, nails sticking out and all, 11 ft long. Have tried talking to customer services and so far nothing has been done or accomplished. Neither did the installers leave a Leaf Filter sign in my front yard as they were supposed to. Though after this I wouldn't want to represent their product because this has been a terrible experience overall and completely unprofessional. I contacted *** because I don't want to pay for a product that was so misrepresented by the salesman and installed so poorly. No one should have to call a manager to ask their installers to clean up after themselves, or to do the job the way the customer was told it would be done.

Started job got half way through, was informed they could not complete job per contract.
I had the first salesman named Kent to give us a bid for putting leaf filters on back of house and pole barn on Thursday the 18th of October. During this time I informed him twice that my pole barn was all metal construction. He said that was not a problem. I did not initially sign a contract as I wanted to research the product. We decided on a follow up phone call the following week. I attempted to call him twice left messages both times.He never did return my call. I called the home office thinking maybe he was no longer with the company they sent out a guy named Will said he was the area manager. He said he was in contact with Kent about this job. Still no reason why Kent did't return my call. We signed a contract with Will on 10/24/2018. The installer came out on 10/25/2018 to start job.The installer installed the leaf filter on my screen room gutter first. After completing that task he moved onto the pole barn. When he determined that it was a metal building he called his production manager, which in turn called me. I explained, that this was discussed with the salesman about being a metal building who said that this was not a concern.. He seemed that he really wasn't concerned or interested in perusing this job any further. He was only interested in me paying for what was already installed. I explained that the pole barn was my main reason for getting leaf filters because of a large tree close by. He offered no options to proceed and honor contract. He offered to sell me what was already installed, thought the price was ridiculous and not the most concerned area which I needed protected. He informed his installer to remove the leaf filter off of the screened porch, which left holes and divots in my gutter which are noticeable at ground level looking up. Then he left no call from salesman, company or one one else associated with this company.

Unable to get to get a service call for the warranty on the gutter guards.
On 2/14/2018 I signed a contract with Leaf Filter to have gutter guards installed on my home. I was guaranteed by the salesman, Steve *** that the guards would never clog and if they did a service tech would come out to address the issue. I called Leaf Filter on 6-5-18 and indicated that my trees had dropped debris and the gutter guards are clogged. I was told someone would call me back. Needless to say, no one called me back. I had to call three times before someone called me back. The service tech indicated on the voicemail that he left, that they would be out on 7.3.18 to address the concern. I had called back to talk with a manager, Steve, to ask why there was such a long wait time on the appointment and he rudely indicated that is the only time they have open and if I didn't want that appointment they won't come at all. After postponing my vacation, so I could be there for the appointment, no one showed up. I called and Steve, the manger, said they had me scheduled for 7.12.18. I told him I have a voicemail that indicated they would be there on the 3rd. He was very rude, once again. After words back and forth, he hung-up on me. Today is the 11th and still no indication if they will be here tomorrow. I did reach out to the salesman, but he has been able to offer me any help as of yet.

Contract issue, and major issue with *** crew chief ***, who tried to blame me for all their install problems, and screamed at me on the phone.

The sales person ***, who wrote up the contract did it incorrectly, and charged us for a higher priced system than needed. We did not know of the problem until installation day, when crew did not show up at our agreed upon time of !:00 p.m. to 3:00 p.m. We left for a doctor appointment at 3:15 p.m., and after returning home at 4:30 p.m., I answered a knock at our door, to meet a just arrived installer. Upon stepping on to our porch, I was met by a man with a huge scowl on his face, and when I asked what his problem was, his immediate response was to look up at the guttering, and tell me that the salesperson had ordered the wrong size system, and that he had the wrong size Gutter Leaf Filter system on his truck, and that he could not install until proper size system was ordered, and delivered, to *** installation crew. I could tell by his expression and verbal comments that he was extremely unhappy ! The next morning I contacted the *** office and was later contacted by a *** crew chief named ***, who at the very first tried to blame me for all of the company's contract and installation problems. started to get louder and louder, and when I was forced to get louder also, to try to defend myself, he then stated to us that he thought that "I" might be on pills or something. This was absolutely the wrong thing to say to me at that point, and then I lost it with him also. My wife was in the room at that time, and heard his screaming at me, and our entire conversation. I have never in my life been talked to by a representative for a company like this and want to ensure that it never happens again. We remember telling sales rep. ***, that all goes well, that I could be
be one of your best representatives for your product, among our friends etc. but the events that followed has left a extremely bad taste in our mouths. Your *** manager, *** seemed to be interested in my complaint, and said he would handle this, but we have since had our concerns about his handling of this. I have told business friends and even a attorney friend, about this, and all could not believe what has happened to us with this highly rated company. (until now). After the installation was finally completed by ***, and then discovering other problems after his installation, which included some of his screen installation, rain baffle removal at 90 degree areas at porch and problems that could be seen visually from street in front of house. This involved another call to *** and *** was out to straighten out previous installation problems. He was very friendly, courteous, and went above and beyond, to resolve this situation. I even saw on his work order that it contained some of my previous complaints to the company such as never wanting to speak to, or have *** om my property. If needed, we will be willing to speak in person to further elaborate on our version of events, and are prepared to go further if required, and/or forced to by Leaf Filter Systems Co. (media and/or Consumer Protection Agency) Contact info. has been obtained. Thanks to the Revdex.com for handling this! *** & ***(***)

False advertising and breach of contract.
I am having a very unpleasant experience with the Leaf Filter company of Nashville, TN. Initially, a salesman came to my house in Murfreesboro, TN, measured and gave me a price of $10,000 to completely cover my gutters with Leaf Filter. He later walked again around the house with me and pointed out a few sagging gutters and other minor problems which he said would be corrected by his crew in the process. I signed the contract to have the work done.

A few days later, a crew showed up and immediately started on the easiest part first . . . my detached garage. While one of the two-man crew finished up on it, the other climbed up on a gently sloping roof to begin on a gutter above it on another adjacent roof. He soon determined that something about my gutters weren't compatible with the gutter guards. They stopped work and said they would have their installation supervisor come take a look.

The next day a man who gave me the name of Billy something (I don't remember the last name) came and looked at the project. He said his filters were not compatible with the old gutters I had. My gutters are not that old. The house is. It's a 1903 vintage. But, I've had new aluminum gutters put on within the last 20 years. (I've lived here 44 years.)

Nevertheless, and despite the fact that your advertisement on the internet says your filters fit new or custom fit older gutters, he said they would have to be removed and new ones put on if he was to continue with the installation. We looked over the whole house for this incompatibility problem and found it was only on the rear of the house. The front half of the house, he said were OK. We agreed that, if I would have the old gutters on the back removed (along with some molding that looks like cove molding and was underneath the bottom rear of the gutters acting evidently as added support to the gutter weight when full of water), he would provide and install the new gutters that were compatible with his leaf guards. He also requested that I add an additional facia board on top of the existing one. I'm not sure why, but I agreed. He said to call him when the work was done and he would send his crew back to put on the new gutters and finish the job.

I hired a man at $30/hour to remove the old gutters, remove the molding, add the facia boards (which I bought from a lumber yard) and paint all the facia.

I called the company back and asked for the original salesman, Tyler Kocher, because his was the only card I had and therefore the only full name I knew to ask for. I was going to tell him to pass it on to the appropriate person that I was ready for them to resume. He was not available, so I left a message for him to call.

No call was returned. The next day, I called again, and again had to leave a message. There was no return call that day either. The third day, I called again, and this time explained I wasn't getting any response. The receptionist looked up my address and said that Steve *** was assigned to that and she would have him call.

Yet another day went by, before I finally got a call from Steve ***. He said he had been by to look at the job and that there was still a problem. He wanted to come by and give me a couple of options. I pressed for what, but he insisted on being here to show me. We set an appointment for the following Monday.

When we finally met, he had the second man that I had met with, the one that told me if I would have my gutters on the rear removed (along with the other things mentioned) he would put new gutters on and resume. He was reintroduced as Billy.

Steve told me regardless of the work I had had done, he still wasn't going to be able to install the gutter guards. I believe it was a problem with the overhang of the roof shingles being too great. He was convinced the rainwater would shoot right over the guard.

Poor Installation which caused damage to my gutter.
On Oct. 30, 2017 I Purchased all new gutters, down spouts and the Leaf Filter gutter Protection.

During the first In-Stall they ripped off the old gutters causing some damage to my vinyl deck railing. I had purchased all of my gutters and down spouts in color brown, the in-stallers used white down spouts parts and was using spray cans of paint to try in match the color of the gutter which looked terrible.

After the in-stall was complete and had the first rain I notice one of the end caps and joints were leaking also they didn't take the time to pitch the gutter properly, rain water was only draining to one down spout.

I had called to talk to the Sales Manager which would never talk to me, he had his assistant return my calls. The sales Rep did come out to my house about 2 weeks later to look at the In-staller work and agreed it was a mess and agreed to replace everything! Which made me satisfied "so I thought"

Everything looked better except for the long gutter in the back of the house, it was a little warped somewhat twisted but I didn't complaint until 3-4 months later.

From what I notice when the second installers put the Leaf Filter screen on the gutters they did not screw them all on properly, I had 3 screens the popped up (I'm assuming expansion from the sun?) from the force of the screen panels caused bad damage to the gutter.

On 5/21/18 I called Leaf filter and ask for the Assistant Manager would came out couple months prior and was told he had left the company, so I ask for the Manager which he put me off to another Assistant Manager, I had explained to him over the phone that some of the filter screen were clogged by debris from the trees and that 3 screens had popped up causing damage to my gutter.

He came out to looked at the damage to the gutter, he cleaned the debris off the screens which I told him I thought these were guarantee to never clog? He said no the gutter is guarantee to never clog and I would have to clean the screens off "which is misleading" That was the reason I purchased this product to never have to clean my gutters out again!

After his inspection he screwed down the screens that had popped up (2 of them) (one was badly warped he could get the screen to attach to the bend gutter), he stated he had never seen this happen before that the screens would caused that kind damage to the gutter, he tried to say maybe a tree limb fell on it which is Bull crap! my trees are 30 -40 foot away from the house, then he said maybe it was caused by a rodent, I said Bull Crap again! I told him I wanted the damage gutter replaced, he said that wasn't going to happen, I paid $5,300.00 for a poor product and a poor installation that caused damage to my gutters.

2 reps came to home at 7pm. They said they would do a walk around the home to measure and come back in with estimate. I was in the bonus room overlooking driveway and saw them sitting in their vehicle grabbing their vapor out of each others hands and texting. Never measured perimeter to provide a quote and just came to front door with materials. They were told to leave.

Product defect to our house style. Company will not remove after contract established to remove
We purchased leaf filter system gutter protection and It was installed 9-14-16. Salesman was John *** via check *** It was placed during a season of drought and minimal rain. Spring of this year 2017 when rains returned, filters did not work causing overflow of water off roof. Leaking into basement has been an issue. Numerous phone calls, emails, videos, and efforts have been made to Zek the installer/repair contact, Mike *** was given to us as a contact for further complaint. He is National Director of Installation. Contact XXXXXXXXXXX, cell XXXXXXXXXX. After multiple efforts and communication we finally received a settlement contract via email with his signature and ours. They agreed to give us a $1100 refund plus removal as of 8-2-17 via contract. They admitted they sold us a product not suited for our housing inside corners of gutters. They knew that at time of sale and installation but did not decline sale or inform us that this could present a problem. Now they will not return calls and we have to leave messages almost to a threatening level. They have blocked our numbers. We just want this nightmare to be over.

In 2015 a leaf filter and gutters were installed on my home. Water is going behind the gutter causing the wood to swell and over the front of gutters
The filter is causing water to go behind the gutter and damaging the wood and flowing over the front of gutter causing staining on gutter. The appearance is dirty and not acceptable.