LeafFilter North of Virginia, Inc

To Whom It May Concern,
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We have reached out to the customer to address their concerns and we do apologize for any discomfort or dissatisfaction she felt at the time of saleWe are more than willing to provide another estimate experience if the customer would be amenableHowever, customer has not yet indicated any interest in that offer to this pointIf she should change her mind, she can call us at our corporate office at ***

We have spoken to the customer and offered a nominal acknowledgement to address their concerns While it is not conclusive the concerns are a result of the installation, we value the customer's satisfaction and agreed to the acknowledgement The customer accepted our offer and we are now
moving to execute the arrangement

Revdex.com:I have received 2 phone calls in response to the complaint. I returned the calls to no availability. Nonetheless, I accept their apology. Given that no work has been done, their apology is acceptable. I will not be calling for a revised estimate.  I hope the complaint with inform their work with future customers.
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: c[redacted]
Regards,
[redacted]

To Whom It May Concern,             We have reached out to the customer to address their concerns and we do apologize for any discomfort or dissatisfaction she felt at the time of sale. We are more than willing to provide another estimate experience...

if the customer would be amenable. However, customer has not yet indicated any interest in that offer to this point. If she should change her mind, she can call us at our corporate office at [redacted]

Revdex.com:
I have received 2 phone calls in response to the complaint. I returned the calls to no availability. Nonetheless, I accept their apology. Given that no work has been done, their apology is acceptable. I will not be calling for a revised estimate.  I hope the complaint with inform their work with future customers.
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: c[redacted]
Regards,
[redacted]

Review: The company had no advertisement stating that free estimates were available. I called the advertisements number, and they verbalize that I could get a free estimate and it would take an hour. 2 men arrived and told me it would cost 10,000. I requested a format / handout to document the estimate. They stated, "this is not an estimate." they informed me that I say yes right then, or I got no deal. So, I did not get an estimate. The men were quite unprofessional and attempting to coerce me and disregard my response that I would not accept their deal. Over all, 2 men arrived rather than 1 man. Only one of them wore there company logo. They stayed an hour and a half rather than one. They did not call prior to arriving as I was told. They were very unprofessional. They mentioned watching me walk in their neighbors and asked "is there another decision maker" when I did not accept their offer. They refused to leave an estimate. And joked that I would not be able to think about their offer. On man smelled of alcohol and then other needed to use them restroom. They did not provide an estimate as advertised or display professionalism.Desired Settlement: I mainly wanted them Revdex.com to know.

Business

Response:

To Whom It May Concern, We have reached out to the customer to address their concerns and we do apologize for any discomfort or dissatisfaction she felt at the time of sale. We are more than willing to provide another estimate experience if the customer would be amenable. However, customer has not yet indicated any interest in that offer to this point. If she should change her mind, she can call us at our corporate office at [redacted]

Consumer

Response:

I have received 2 phone calls in response to the complaint. I returned the calls to no availability. Nonetheless, I accept their apology. Given that no work has been done, their apology is acceptable. I will not be calling for a revised estimate. I hope the complaint with inform their work with future customers.

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: c[redacted]

Regards,