VERY UNHAPPY WITH TECHNICIANS SERVICE-wanted to give NO stars!!!
Have had Leaffilter out 4 times now- each technician tells me something different about my problem- but it has not been resolved! This time I have taken a video of the problem to show the next tech they send out. Now I am being told it will be a $95.00 service fee! NO WAY! is this how they make extra money - send techs out until the warranty expires then charge a $95.00 service fee! The water that is pouring between the house and the gutter is ruining the foundation on my house! It's a mess and I can clearly see where the water is going between the gutter and the house!
I have a complaint about this company's business practices. I had signed with a rep back in November, with Wells Fargo doing the financing. Long story short, I decided the very next day that the price was too steep (and I had also read several negative reviews by others at that time) and changed my mind about the installation. I called the office in my town and spoke with a young lady, who said she would relay the message to the rep. I also followed up with a letter the very next morning, as I had three days to change my mind and cancel the installation. The rep left a voicemail on my answering machine a couple of days later, just asking me to call him, but I decided not to and that was the last I heard from anyone at Leaf Filter. I thought that was the end of it, and that the job had been cancelled. In January, I received a bill from Wells Fargo for payment of the installation. When I called their office, and also followed up with a note, they told me they would investigate my claims and get back to me. Of course, they told me there was no record of a phone call or letter cancelling the job and that the bill stands. Several weeks later, I was walking around my deck and found some small, white topped nails around the area and became curious where they could have come from. When I went to investigate further, I discovered that the installation had been done after all! No one from Leaf Filter had notified me that they were coming, and the job wasn't done in the time frame they promised (which is why I assumed it had been cancelled). Now I am left to pay Wells Fargo for a job I didn't want done at all. I can't vouch for the product as it is still too soon to know if it works, but I wouldn't use Leaf Filter based on their sneaky and deceitful business practices alone.
Initial Business Response / [redacted] (1000, 5, 2015/11/27) */ The customer absolutely has a Lifetime no clog warranty which includes materialsWe do have a standard service fee of $to inspect the alleged issueIf there is a defect in material it would be covered 100%Until we see what the alleged issue is we cannot determine what the cause truly wasWe service many customers that have an issue caused by mother nature, not the material or installationAt this point, we have waived the fee and the Project Manager will send out a service technician to address the alleged issue for Mr [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) The technician who came to the house was exceptionalVery experienced, and also HONESTHe explained to me that a different type of filter should have been installed on the flat roof of the patio enclosureIt was the flexing of the wrong type which caused the mesh to pull away from the housingHe also showed me where it was starting to pull away on other pieces on the patio enclosureHe removed all of the filters from the side of the patio enclosure and replaced them with the correct typeGood guyNice job I then asked him about the "bumps" or pushed out dents that were all along the lower section installed by the rookieHe climbed to the gutter, took a picture of some of the dents and sent it to the service manager(I had discussed these with the service manager, but did not make them part of my initial complaint)He them removed a section of the filterAfter he opened up the gutter he examined the cause of the dents and said the installer should have removed a section of the bracket before installing themBasically there is dents or bumps all along the lower gutter sections around the front, side and back of the garageI asked this very experienced service technician if those bumps would be there if he had done the installation job" He said "possibly one, but I would have caught it immediately" Obviously, the rookie did notI showed the technician a spot with about bumps where the original installer and played around with the bracketsI asked the technician to have his boss get ahold of me to discuss what can be done about these bumpsNobody has gotten hold of me so far I will be the first to admit, when it is sunny outside, you will not notice themBut come around dusk, or on a cloudy day they are readily noticeableI only noticed them a few months ago due to my hr a week work scheduleI have retired effective Septand notice them daily now I really think that for five thousand dollars, I am entitled to a PROFESSIONAL job and PROFESSIONAL installationI am sure the service manager would not like that quality of installation at his home The service technician took some pictures of the bumps I would like the service manager to contact me so we can discuss what can be done with these three or four sections of gutter Final Business Response / [redacted] (4000, 9, 2015/12/15) */ As stated in our initial response, There absolutely is a LifeTime Warranty on all materialsWe do have a standard service fee which is no different than any company that provides a serviceLeafFilter has already been to the customer's home and repaired the area of his concern at no charge on 12/4/ Final Consumer Response / [redacted] (4200, 11, 2015/12/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) Yes, Leaf Filter did send out an experienced technician who corrected the problem of the mesh peeling back on some sectionsThe correct type of mesh was installed by the patio enclosure since it had a flat roofThe technician took pictures of dents that were caused by the inexperienced installer originally and I asked him to have the service manager call me about thisI have never received a phone call The experienced technician told me these dents were caused by the original crew not removing a piece from the support that goes inside the gutter It is not noticeable in the bright sunlight, but as evening comes, it is extremely noticeable around the front, side and back of the garageThis is the installation area done by the rookie originally I have asked, and am still asking for the service manager to call me and discuss a resolution to thisSo as for now, NO, I am not satisfied with the situation
Initial Business Response / [redacted] (1000, 5, 2015/07/15) */ To whom it may concern, This is not due to LeafFilterWe were able to access pictures from the customerThe gutter was already angled at degrees diving into the roof line and the roof line is a 12/pitchThe water was draining onto the roof prior and our installers cut the the gutter flush and sealed it with an end cap We are willing to replace the end cap but this was done to prevent the water from draining onto the roof lineThis was all pre-existing except we added an end capThis would NOT be the reason that water would stain the home that is very, very old All we did was install gutter screens and seal an end cap that needs to be resealed and we are willing to do that We are not going to pay for something that is on the roofing company Respectfully, Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) This response was submitted before anyone from the company even came to the house to review the issue or see first hand the problemThey just without any review, or attempt at correcting the problem decided they were not going to do anythingTo state they will not pay anything because our house is very very old is offensive to usThe house is well maintained and the leaf filter system was purchased to help keep the house and property in good condition Matt was here from the company on July 17thHe offered NO suggestions or attempts to do anything about this issueAdditionally he promised to call today, Monday July 20th but no one from the company calledSo we still have no resolution The root of the problem remains our gutter was cut which has been acknowledged and is now too short to divert the water from the roof resulting in leakage into the entrywayWe DID NOT agree to have the gutter altered in any way in the purchase/ sales agreement only to a possible realignment of the gutter We had no problem with water entering the home (new roof in 2012) until this gutter was altered This company has not offered any solution to the issue, did not return our initial phone calls or call today as promised on FridayIn short we are being ignored and and they seem to be making no effort to be responsive or attempt to correct the issue, so absolutely not do we accept their response or lack thereof Final Business Response / [redacted] (4000, 9, 2015/07/22) */ To whom it may concern, Although our Project Manager went out to the home on Friday the 17th and confirmed that all we did was simply cut a gutter and put an end cap on it, the customer still thinks this is the reason the roof leaks Our PM and myself have tried to explain that the roof leak has absolutely noting to do with the roofing leaking but the customer refuses to listen to this In closing, our position is FRIM! We did a gutter protection installation and some minor gutter repairsThis is not the result of the roof leakThis is our final positionWe will Not refund any money back Respectfully,
I am rejecting this response because: I received a response from [redacted] advising me that LeafFilter North Incare not able to offer a return of the productThe letter included that LeafFilter wants to install a high capacity mesh which will correct the issue of the over flowing waterI purchased the product that allows the water to flow freely into the gutter but did not allow the pepper that was mixed into the water into the gutterThis was the product that was demonstrated to me by their repThat is the product I agreed to purchaseI have many river and white birch trees around my home on every corner and the sides of my home These trees are notorious for tiny branches and tiny seeds that get caught in gutters, clogging them The even worse problem however, is the tiny grains of sand like substance that comes from the shingles on our homeThese shingles are no different than the ones on our neighbors homesMy husband has spent the last four years having to scoop that out of the gutters every spring and fall We know it wellMike Peck emailed me with the solution of this different mesh/filter to allow the water to flow He then suggested that someone from his company could come out and clean our gutters for freeClearly this is proof he knows we are still going to have issues with their productI paid over 4500,dollars for a product that should have eliminated this need I emailed back I could have hired someone for much less to do this task a few times a year and I have not heard back from himI emailed that I will not agree to this It is absolutely ridiculous to me to be forced to keep a product that I never agreed toI stand firm that I have the right to return this I cannot show the pictures or videos taken but the fact that Mike P [redacted] is coming up with these suggestions is because he knows I am right The product does not work for my home and I have proof
We apologize for any delay in scheduling a follow up appointment We met with the customer today and educated the customer on why we could not install in the other areas, due to the roof construction/layout and gutter positionCustomer received a credit at time of installation for the work that we were unfortunately not able to complete
Initial Business Response / [redacted] (1000, 6, 2015/12/17) */ We have been out to address the customer's concerns several timesThe addition that was built on the home creates a roughly a -ftgap allowing water to run behind the gutterThe water running behind the gutter was not caused by the new gutter or the LeafFilterThe rain falling will hit the fascia and run behind the gutterIt is caused by the fascia of the addition not being built in the same plane as the existing structure (picture is attached)LeafFilter is not a full service remodelin, we install a gutter coverWe are not able to rebuild the overhang to fix this issueWe are more than willing to service any issue with the LeafFilter system but we can not correct this preexisting issue
After receiving the customer's complaint from the Revdex.com we have been attempting to work with the customer to service his installation The customer has reported that the debris from his roof is falling onto the gutters and accumulating on the gutters as opposed to releasing The system was installed late in August and the customer noticed the issue around September 7th Since that time we have been working with the customer to set a time for us to service his installation but he has not yet allowed us the opportunity Obviously his experience is unusual and must be investigated for us to be able to assist him While our product will certainly be cleared by mother nature we are certainly willing to expedite that by clearing his roof for him The customer is concerned as he is alarmed over having concerns so soon after installation While these results are not typical, we are certainly willing to help alleviate the customer's concerns by promptly servicing his installation The customer has requested a refund of his purchase Unfortunately we cannot seriously consider his request if we have not been able to inspect and service his installation to determine if there is indeed a legitimate concern We once again extend an offer of an onsite service/inspection at no charge and believe this is an appropriate response
Initial Business Response / [redacted] (1000, 14, 2015/11/18) */ On 10/5, Mrs [redacted] (Mrs***'s mother) called in to our service department stating that she was going to have a new roof installed and wanted to know what would need to be done with the LeafFilterThe service admin informed her that if the roofing company removed the product that the warranty would be voided but we could come out and remove it for herThe service was sent to the local project manager who spoke to Mrs [redacted] and gave her a quote of $to remove and reinstall the systemUltimately, the project manager agreed to perform the work for $On 10/6, a service tech went out to remove the productAfter completion of the roof we reinstalled the system on 10/The service was completed and Mrs [redacted] signed off on the service ticket and paid the balance of $on 10/LeafFilter did not force Mrs [redacted] to have a service performed or pay for anything that we were not asked to doMrs [redacted] is stating that the roof was delayed because of LeafFilter and our customer service is horrible but we were out to service Mrs [redacted] the day after she called and returned on 10/per her requestWe will always stand behind our product and continue our high level of excellent customer serviceAttached are the service tickets for your reference Initial Consumer Rebuttal / [redacted] (3000, 16, 2015/11/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) Leaf Filter did NOT advise of the option of leaving the filters alone and the warranty would still be honored as long as the roofer did not removeThat important piece of information was not shared with the customerTherefore, their customer service has nothing to do with response time, it has to do with not being TOTALLY honest and the most rude and unprofessional people that we have ever dealt withIt is not the product at this point, it is the personnel and how they handle their customers
I have a complaint about this company's business practices. I had signed with a rep back in November, with Wells Fargo doing the financing. Long story short, I decided the very next day that the price was too steep (and I had also read several negative reviews by others at that time) and changed my mind about the installation. I called the office in my town and spoke with a young lady, who said she would relay the message to the rep. I also followed up with a letter the very next morning, as I had three days to change my mind and cancel the installation. The rep left a voicemail on my answering machine a couple of days later, just asking me to call him, but I decided not to and that was the last I heard from anyone at Leaf Filter. I thought that was the end of it, and that the job had been cancelled. In January, I received a bill from Wells Fargo for payment of the installation. When I called their office, and also followed up with a note, they told me they would investigate my claims and get back to me. Of course, they told me there was no record of a phone call or letter cancelling the job and that the bill stands. Several weeks later, I was walking around my deck and found some small, white topped nails around the area and became curious where they could have come from. When I went to investigate further, I discovered that the installation had been done after all! No one from Leaf Filter had notified me that they were coming, and the job wasn't done in the time frame they promised (which is why I assumed it had been cancelled). Now I am left to pay Wells Fargo for a job I didn't want done at all. I can't vouch for the product as it is still too soon to know if it works, but I wouldn't use Leaf Filter based on their sneaky and deceitful business practices alone.
Please know that we are here for you and want to help, Sharon. Please call 800-749-4566 at your earliest convenience.
Initial Business Response / [redacted] (1000, 5, 2015/11/27) */ The customer absolutely has a Lifetime no clog warranty which includes materialsWe do have a standard service fee of $to inspect the alleged issueIf there is a defect in material it would be covered 100%Until we see what the alleged issue is we cannot determine what the cause truly wasWe service many customers that have an issue caused by mother nature, not the material or installationAt this point, we have waived the fee and the Project Manager will send out a service technician to address the alleged issue for Mr [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) The technician who came to the house was exceptionalVery experienced, and also HONESTHe explained to me that a different type of filter should have been installed on the flat roof of the patio enclosureIt was the flexing of the wrong type which caused the mesh to pull away from the housingHe also showed me where it was starting to pull away on other pieces on the patio enclosureHe removed all of the filters from the side of the patio enclosure and replaced them with the correct typeGood guyNice job I then asked him about the "bumps" or pushed out dents that were all along the lower section installed by the rookieHe climbed to the gutter, took a picture of some of the dents and sent it to the service manager(I had discussed these with the service manager, but did not make them part of my initial complaint)He them removed a section of the filterAfter he opened up the gutter he examined the cause of the dents and said the installer should have removed a section of the bracket before installing themBasically there is dents or bumps all along the lower gutter sections around the front, side and back of the garageI asked this very experienced service technician if those bumps would be there if he had done the installation job" He said "possibly one, but I would have caught it immediately" Obviously, the rookie did notI showed the technician a spot with about bumps where the original installer and played around with the bracketsI asked the technician to have his boss get ahold of me to discuss what can be done about these bumpsNobody has gotten hold of me so far I will be the first to admit, when it is sunny outside, you will not notice themBut come around dusk, or on a cloudy day they are readily noticeableI only noticed them a few months ago due to my hr a week work scheduleI have retired effective Septand notice them daily now I really think that for five thousand dollars, I am entitled to a PROFESSIONAL job and PROFESSIONAL installationI am sure the service manager would not like that quality of installation at his home The service technician took some pictures of the bumps I would like the service manager to contact me so we can discuss what can be done with these three or four sections of gutter Final Business Response / [redacted] (4000, 9, 2015/12/15) */ As stated in our initial response, There absolutely is a LifeTime Warranty on all materialsWe do have a standard service fee which is no different than any company that provides a serviceLeafFilter has already been to the customer's home and repaired the area of his concern at no charge on 12/4/ Final Consumer Response / [redacted] (4200, 11, 2015/12/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) Yes, Leaf Filter did send out an experienced technician who corrected the problem of the mesh peeling back on some sectionsThe correct type of mesh was installed by the patio enclosure since it had a flat roofThe technician took pictures of dents that were caused by the inexperienced installer originally and I asked him to have the service manager call me about thisI have never received a phone call The experienced technician told me these dents were caused by the original crew not removing a piece from the support that goes inside the gutter It is not noticeable in the bright sunlight, but as evening comes, it is extremely noticeable around the front, side and back of the garageThis is the installation area done by the rookie originally I have asked, and am still asking for the service manager to call me and discuss a resolution to thisSo as for now, NO, I am not satisfied with the situation
Initial Business Response / [redacted] (1000, 5, 2015/07/15) */ To whom it may concern, This is not due to LeafFilterWe were able to access pictures from the customerThe gutter was already angled at degrees diving into the roof line and the roof line is a 12/pitchThe water was draining onto the roof prior and our installers cut the the gutter flush and sealed it with an end cap We are willing to replace the end cap but this was done to prevent the water from draining onto the roof lineThis was all pre-existing except we added an end capThis would NOT be the reason that water would stain the home that is very, very old All we did was install gutter screens and seal an end cap that needs to be resealed and we are willing to do that We are not going to pay for something that is on the roofing company Respectfully, Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) This response was submitted before anyone from the company even came to the house to review the issue or see first hand the problemThey just without any review, or attempt at correcting the problem decided they were not going to do anythingTo state they will not pay anything because our house is very very old is offensive to usThe house is well maintained and the leaf filter system was purchased to help keep the house and property in good condition Matt was here from the company on July 17thHe offered NO suggestions or attempts to do anything about this issueAdditionally he promised to call today, Monday July 20th but no one from the company calledSo we still have no resolution The root of the problem remains our gutter was cut which has been acknowledged and is now too short to divert the water from the roof resulting in leakage into the entrywayWe DID NOT agree to have the gutter altered in any way in the purchase/ sales agreement only to a possible realignment of the gutter We had no problem with water entering the home (new roof in 2012) until this gutter was altered This company has not offered any solution to the issue, did not return our initial phone calls or call today as promised on FridayIn short we are being ignored and and they seem to be making no effort to be responsive or attempt to correct the issue, so absolutely not do we accept their response or lack thereof Final Business Response / [redacted] (4000, 9, 2015/07/22) */ To whom it may concern, Although our Project Manager went out to the home on Friday the 17th and confirmed that all we did was simply cut a gutter and put an end cap on it, the customer still thinks this is the reason the roof leaks Our PM and myself have tried to explain that the roof leak has absolutely noting to do with the roofing leaking but the customer refuses to listen to this In closing, our position is FRIM! We did a gutter protection installation and some minor gutter repairsThis is not the result of the roof leakThis is our final positionWe will Not refund any money back Respectfully,
I am rejecting this response because: I received a response from [redacted] advising me that LeafFilter North Incare not able to offer a return of the productThe letter included that LeafFilter wants to install a high capacity mesh which will correct the issue of the over flowing waterI purchased the product that allows the water to flow freely into the gutter but did not allow the pepper that was mixed into the water into the gutterThis was the product that was demonstrated to me by their repThat is the product I agreed to purchaseI have many river and white birch trees around my home on every corner and the sides of my home These trees are notorious for tiny branches and tiny seeds that get caught in gutters, clogging them The even worse problem however, is the tiny grains of sand like substance that comes from the shingles on our homeThese shingles are no different than the ones on our neighbors homesMy husband has spent the last four years having to scoop that out of the gutters every spring and fall We know it wellMike Peck emailed me with the solution of this different mesh/filter to allow the water to flow He then suggested that someone from his company could come out and clean our gutters for freeClearly this is proof he knows we are still going to have issues with their productI paid over 4500,dollars for a product that should have eliminated this need I emailed back I could have hired someone for much less to do this task a few times a year and I have not heard back from himI emailed that I will not agree to this It is absolutely ridiculous to me to be forced to keep a product that I never agreed toI stand firm that I have the right to return this I cannot show the pictures or videos taken but the fact that Mike P [redacted] is coming up with these suggestions is because he knows I am right The product does not work for my home and I have proof
We apologize for any delay in scheduling a follow up appointment We met with the customer today and educated the customer on why we could not install in the other areas, due to the roof construction/layout and gutter positionCustomer received a credit at time of installation for the work that we were unfortunately not able to complete
Initial Business Response / [redacted] (1000, 6, 2015/12/17) */ We have been out to address the customer's concerns several timesThe addition that was built on the home creates a roughly a -ftgap allowing water to run behind the gutterThe water running behind the gutter was not caused by the new gutter or the LeafFilterThe rain falling will hit the fascia and run behind the gutterIt is caused by the fascia of the addition not being built in the same plane as the existing structure (picture is attached)LeafFilter is not a full service remodelin, we install a gutter coverWe are not able to rebuild the overhang to fix this issueWe are more than willing to service any issue with the LeafFilter system but we can not correct this preexisting issue
After receiving the customer's complaint from the Revdex.com we have been attempting to work with the customer to service his installation The customer has reported that the debris from his roof is falling onto the gutters and accumulating on the gutters as opposed to releasing The system was installed late in August and the customer noticed the issue around September 7th Since that time we have been working with the customer to set a time for us to service his installation but he has not yet allowed us the opportunity Obviously his experience is unusual and must be investigated for us to be able to assist him While our product will certainly be cleared by mother nature we are certainly willing to expedite that by clearing his roof for him The customer is concerned as he is alarmed over having concerns so soon after installation While these results are not typical, we are certainly willing to help alleviate the customer's concerns by promptly servicing his installation The customer has requested a refund of his purchase Unfortunately we cannot seriously consider his request if we have not been able to inspect and service his installation to determine if there is indeed a legitimate concern We once again extend an offer of an onsite service/inspection at no charge and believe this is an appropriate response
A resolution for the customer's case is in process now
Initial Business Response / [redacted] (1000, 14, 2015/11/18) */ On 10/5, Mrs [redacted] (Mrs***'s mother) called in to our service department stating that she was going to have a new roof installed and wanted to know what would need to be done with the LeafFilterThe service admin informed her that if the roofing company removed the product that the warranty would be voided but we could come out and remove it for herThe service was sent to the local project manager who spoke to Mrs [redacted] and gave her a quote of $to remove and reinstall the systemUltimately, the project manager agreed to perform the work for $On 10/6, a service tech went out to remove the productAfter completion of the roof we reinstalled the system on 10/The service was completed and Mrs [redacted] signed off on the service ticket and paid the balance of $on 10/LeafFilter did not force Mrs [redacted] to have a service performed or pay for anything that we were not asked to doMrs [redacted] is stating that the roof was delayed because of LeafFilter and our customer service is horrible but we were out to service Mrs [redacted] the day after she called and returned on 10/per her requestWe will always stand behind our product and continue our high level of excellent customer serviceAttached are the service tickets for your reference Initial Consumer Rebuttal / [redacted] (3000, 16, 2015/11/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) Leaf Filter did NOT advise of the option of leaving the filters alone and the warranty would still be honored as long as the roofer did not removeThat important piece of information was not shared with the customerTherefore, their customer service has nothing to do with response time, it has to do with not being TOTALLY honest and the most rude and unprofessional people that we have ever dealt withIt is not the product at this point, it is the personnel and how they handle their customers
Revdex.com: Hello, the business has satisfied my complaintsPlease delete complaint ID [redacted]