LeafFilter North Reviews (%countItem)
Jun 06, 2020
On June 1st, I was sold this 'wonderful, no more gutter debris product. The installation was scheduled for the next morning between 9 a - 11 a. Fortunately I arrived before these 'professionally trained' installers departed. I was extremely dismayed the installers were not wearing any clothing item stating who they worked for (its a well-known company, right). The 'junkyard' appearance of the vehicle used to transport product and supplies was a disgrace as an image of professionalism. Instead of few lengths, there were multiple pieces, not level with preceding or following piece, gutters not pitched, was the upper edge supposed to be under roof trim or over (no consistency); gutter ends do not look like website photos nor did the two installers use ladders like shown. I can't check the rear gutters as the are up too high as it has a walkout basement. I will be sending pictures to corporate office. I was told I could get both senior and military discount when financing for 24 months/0% interest. Without a doubt I was had by the local salesman - shame on me!
Apr 16, 2020
I will preface with PLEASE DO YOUR HOMEWORK AND BUYER BEWARE!!!!!! Unfortunately we did not and ended up paying the price, literally. If you look at all these reviews you will see a pattern of horrendous workmanship followed by lack of customer service and suspect
Jan 12, 2020
They forget to put spouts on end of gutters to pull water away from house. I made a follow up appointment and no one showed. They ended up dumping 3 10 foot pieces on my lawn that are not what I needed. I also asked for another gutter to be installed in front as one is not suffice and have never heard from them. So disappointed.
Dec 16, 2019
Terrible installation and terrible customer service. The only nice person was the sales person, to get the sale. They don’t show up when scheduled or just show up Unscheduled to start a job an hour before it’s dark. The installers don’t have id, trucks don’t have name of company....they are sub contractors. Price is extremely high. They damaged my roof and it’s visible from street. Left their trash for me to dispose of. Dirt and grit all over an expensive deck. They don’t carry a broom? Two repair people have been out, one asked that I text my photos which I did immediately and he would contact corporate. The person today, on a half hour notice, took his own pictures and didn’t have the pictures from the first person. Second person said the whole job would need to be redone.....I should trust them a second time?
Aug 12, 2019
I called them for an estimate, little did I know these people were so bad at doing business. They begun by giving me a high estimate of "$2952 When I said ok sounds good I Schedule the work to be done on Monday 12 2019, but he was trying for Friday 9 2019 said no Monday or won’t do it he agreed. later I changed our minds not to have the work done he immediately went down "$2300.00". I said I will have to think about it some more and will let him know. So I agreed to have work down, but not til Monday as I was out of town on Friday he agreed. Well they showed up on Friday and did the work as my cameras went off. So I called Anthony M said what’s going on he said sorry they did see the change in the date of contract. So I get home Saturday do an inspection and man did they do a bad job. Drain gutters are Loose. One not even Fastened to the wall. All my drain gutter cups into the ground are all loosen. One don’t even contact anymore.
Hi *** - It's our goal to ensure every customer is completely satisfied. We will have someone follow up with your experience.
Aug 12, 2019
they did not install the leaf filter cover as I assumed they would after all they call themselves "leaf filter" so no covers. when I called to complain the individual hung up on me. I received a violation notice from the city of buffalo because they did not connect a downspout to flow into the gutters they installed, again this was "extra" which was never mentioned. about six more inches of gutter would have done the job. Be careful with this company , have your lawyer there when they right up the contract. I paid $574.oo for about 40 feet of gutter, should have gotten better treatment than this.
I called them for an estimate, little did I know these people were so bad at doing business. They begun by giving me a high estimate of "$4200.00". When I told him this was extremely high, he immediately went down "$3581.00". I said I will have to think about it some more and will let him know in a few days. Then the price had suddenly changed to "$3074.00" because he had a large business order where he could order extra material. I still said I'll have to think about it and discuss with my spouse. At 9pm that night I got a call, now the price was suddenly $1900.00 because they had "unused product in the warehouse that allowed them to lower the price further. (After reading other reviews I see is the same sales pitch). BEWARE of their deceptive speech. The product may actually be a good product but I felt like they were pressuring me into accepting their offer. I am writing this review to let this company know their business practices scream RUN AWAY. If you have to pressure someone into buying your product then your product is not that great.
If possible, I would give them a Zero star rating! They installed their product on my mother's house and it is not functioning properly. They are giving us a run-around and saying it is a roof issue. When my mother went to their office in Rochester, the service representative did not even get out of his chair. They are not responsive and are late returning the calls. They charged her $4,000 for a product that does not function properly, and spend less than 8 man-hours total on the installment. They can only sell well but not install and follow up properly. Very poor job! We will pursue a legal action.
The product may be good if installed properly. Had them installed Oct. 2017 in New Jersey. Did ok in winter. Now getting water in my basement for the first time during heavy rains. Had architect and landscape contractor here. These professionals tell me gutters are slanted wrong way or not enough and leader(s) are missing. Rain overflowing gutters down into foundation and basement. Called and emailed service several times over 4 day period. Finally got a call back for a service 4 days later with a service call scheduled almost a month away! Meanwhile, we continue to take water into our basement. Terrible service. Paid a premium for these gutters and lifetime warranty. What good is a lifetime warranty if installed improperly. Do yourself a favor. Get gutter helmets for a fraction of the cost from a local gutter company.
We have scheduled a service date with the customer for 9/17/18. If the customer should have any additional questions or concerns, please reach out through our Service Department at
Revdex.com sent me a note from LeafFilter who states that service will be here on September 17th. Meanwhile, the basement leaks for a month. Great Lifetime Guarantee. (eye roll inserted here).
After having LeafFilter out to our home last week, we decided to move forward with their services. WE COULDN'T BE HAPPIER WITH THE OUTCOME! The estimator was friendly and professional and was able to answer all of our questions. He provided us with a reasonable price and showed us a savings that made the project a no-brainer.
Other reviews here are the normal business practices of this company. You will get a very high estimate, when you say no, the salesman will "be authorized" to offer you an immediate discount of XX which will lower your estimate significantly. If you say no again, they will have some other discount or "unused product in the warehouse" or an open appointment tomorrow that allows them to lower the price further. Be aware that the final price may be SIGNIFICANTLY less than the first estimate.
We have reviewed the customer's comments and we have reached out to discuss their concerns. We are more than happy to schedule follow up service as needed. If the customer should have any other concerns or questions, they may please reach out through our Service Department at ***.
After three service visits, the hanging straps and twisted gutter were repaired. The people at the service number and the service techs that came out were great and did what they could.
We had a sales manager visit our home to tell us about their product. his name was Arnie W. After about 2 hrs of telling us about their product I said no. he was very pushy and asked us about our home and wanted to see our home inside. My husband took him around. I still said no! this morning I looked up the business on Revdex.com. I cannot understand why they have a A+ rating. please do not do business with this company! Negative experience! They were here on Tuesday May 8 at 7PM.
I signed up to receive a quote while at a trade fair. Somebody called the next day to set up an appointment. An appointment was set up for the following day after that. Mitch B. came out and spoke with my husband initially, then I came home after they had already been talking for an hour and a half. We told Mitch that we don't make any major decisions the day of. He called and was able to get a Factory Direct quote (so once again the magic dollar amount continues to fall) from his boss; we reiterated that we will discuss it and decide. By now, Mitch's attitude has changed and packs up. He asked what we thought would happen when we made the appointment; why weren't we ready to make a decision at this appointment? I told him one thing that would have helped was having LOCAL people who have testimonies for their product. After he left, both my husband and I expressed our ill feelings towards the situation, we both feel very uncomfortable now after allowing this man into our home.
Beware. They're plan is to deceive. Nowhere on any of their web sites will show an actual cost of the product. What they do is lie about the job. For example, after hours of listening to the canned sales pitch I was guoted a price of $3200. At this time I said "No Thank You" . Then came the lies!. I was told in no uncertain terms that their work required the total removal of the existing gutters to reshape them, reinstall them with these special hangers and rework the gutter pitch to insure proper flow. Again, I was also told of the job cancelled at another site and his entire crew we come over to do the work promised. The salesman made it sound very much like he was running the crew. I then said I can understand the price because of the great amount of manpower needed to perform the work. After agreeing to this the salesman took all the paperwork with him implying he was coming back with his crew. He lied , never to be seen again with no paper trail. So one guy with a ladder snapped on some covers in six hours and drove away! At this time I called his office and told them I'll pay for the work they did do but not for the lies. Or come back and take it down. Listen people, this product is not exclusive. Equivalent an/or superior products are available for $2.00 to $2.75 per foot. Doing the math this proves they are trying to charge me $3,200 for a $500 job. The manager has tried to backstep this contract offering nothing but talk. Furthermore they submitted the bill to a second party for payment. This fraudulent business practice is off the chart. Stay far away from these people. This still is not settled since September 20th 2017. Sincerely ***.
We have delivered everything as per the contract he negotiated and signed, and while he claims there are no workmanship issues to be addressed, he would like to renegotiate terms after the fact. The examples of pricing he is referencing seem to be non vetted DIY products sold with no post sale installation or service and are therefore not valid comparisons. The pricing for our product and services has been set based upon market pricing for warranty backed products in our market segment and are often times less expensive than competitive offerings. We encourage him to call us @ *** if he wishes to reconsider his position and accept previous plans of resolution.
Last October I had Leaf Filter installed at my residence, was assured that by installing this system, I would eliminate the need to have my gutters cleaned and also save on electricity by removing the heating elements from my roof and gutters since Leaf Filter was going to take care of extreme ice buildup. it did not solve but created bigger ice build up on my gutters and the overflow created on ice rink on my walkway. contacted the company on several occasion and instead of solving the problem I got a lesson on how icicles are made. I would not recommend but discourage customers to stay away from this product.
BE FORWARNED! The LeafFilter salesman may tell you that a big job has just cancelled, and he could schedule your installation for tomorrow at a price break. However, the contract states that you agree to pay their installer w/ cash or bank check, and failure to pay in full in cash upon completion is subject to "financing." What large company does business like that, and what homeowner wouldn't inspect a completed job first before paying in full? When my neighbor said that LeafFilter sent over an unsupervised sub-contractor w/ no special equipment (no phone, no phone numbers, no pocket money) as the salesperson described, who wanted his part of the bill paid in cash separately to him (what???), and who then hit up the retired neighbor for gas money when I said I had arranged to pay the salesman after I inspected the job, I knew I had to get out the ladders, get up on the roof and take photos. I observed that the sub-contractor did a shoddy job in several areas, damaged one area, and totally failed to install the LeafFilter on about 35' of gutter. After forwarding the photos to both the salesman and regional manager, they tried to claim that this installer had never performed or behaved in this manner before. No, LeafFilter has only been in business in this area since 12/1/14, and I may have been the first customer to have climbed the ladder to inspect and document his or their work. LeafFilter said they would dismiss the sub-contractor immediately, send an experienced installer back to re-do the job, and pay back the retired neighbor the gas money she lent. I would say that they lived up to their promise in fear of negative social media, and not b/c they have a sound business model (consisting of employees vs unsupervised sub-contractors, LeafFilter trucks and equipment, and a policy of payment upon satisfactory completion and inspection of the job. Do not assume that you are dealing w/ the likes of big, reputable companies *** or ***, ***, or ***, b/c that is not who they are at this time.
We apologize for any dissatisfaction the customer had with her sales and installation experience. We have followed up with the customer in response to her concerns both before the review was posted and management has reached out afterwards. Our customer's satisfaction is of the utmost importance to us and our actions to resolve the concerns reflect that. We are always more than willing to address any customer concerns, regardless of the customer's intent to share the experience online. We appreciate the customer's feedback on her situation and if she would like to speak with management further, she may reach out to us at any time.
LeafFilter North Rating
Address: 2144 Brighton Henrietta Town Line Rd Ste 400, Rochester, New York, United States, 14623-2700
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